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AutoNation Toyota Spokane Valley - Service Center

Spokane Valley, WA

4.2
399 Reviews

399 Reviews of AutoNation Toyota Spokane Valley - Service Center

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November 01, 2023

They tell you 35 minutes for their express lube and 1 1/2 hour later you get your car back. The place was chaotic with new furnishings being set up. I don’t appreciate being told an incorrect wait time. I wi More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Merkle
Nov 03, 2023 -

AutoNation Toyota Spokane Valley responded

Hi Tony, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9359 to discuss what we can do to help.

October 31, 2023

My Tacoma needed service, tires, and ,as it turned out, rear brakes. I had to leavae my vehicle overnight, and Jaimie made arrangements for a rental, so I could come home. She also called me at home to More

by stjoebait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Burns
Nov 02, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2023

I believe in my service advisor, Matt. Even though I did not purchase my Toyota Highlander at Auto Nation Spokane Valley, it is a great service department, which has knowledge, trusted st More

by rickavery2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Keller
Nov 02, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

Great customer service. Very upfront on costs and actually saved me money below quoted price. Definitely recommend them for all you Toyota service needs. More

by njpitner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 24, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Spokane Valley and we hope to be of service again in the future.

October 21, 2023

I have a Prius with almost 90k miles that I purchased certified used at 30k. I only service my vehicle at Autonation Toyota Spokane Valley because I trust their work and usually have discount coupons to More

by Laura900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 23, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 20, 2023

Clean and bathroom are very clean nice to have snacks to eat on while you wait for your vehicle to get done More

by snowbaby35us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not a clue
Oct 22, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

Oct 24, 2023 -

snowbaby35us responded

The service was very slow for me. I arrived at noon which I know I was early but my car appointment was at 12:40 pm and I left there at 3 pm with no one came to talk to me about my car sent me a text message that someone was coming to talk to me.

October 12, 2023

All were very professional and informative throughout the appointment from the first scheduling to the final service. More

by patchmanwhitaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Royce
Oct 14, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2023

Brought my van in for servicing before Winter starts, my concerns were addressed and taken care of. More

by jillnstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cane
Oct 09, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2023

I find them easy to work with. They make sure I understand what the car needs before doing the work. Great People from buying the car 7 years ago to today. More

by rjmfishburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Keller
Oct 06, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 02, 2023

Dave was always helpful service tech. I have gone to Auto nation for a year and have had good service. The special really helped since we are retired. More

by rayfaithlimb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Oct 05, 2023 -

AutoNation Toyota Spokane Valley responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Spokane Valley. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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