AutoNation Volkswagen Mall of Georgia - Service Center

I am not one to leave reviews but after my experience with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehic with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehicle minus a few issues. That's where the GREAT experience stopped. So the "Lane assist not available" has been a major issue since buying the car. It will beep every few seconds for hours. No matter what we do it will not stop, cleaning window, camera, nothing. We took the car in to repair this issue where the replaced the steering wheel and reset the radio as the radio would at times just say "loading" but would never actually load. So, the service tech called and said the car was ready and we could pick it up in the morning. We asked for it to be washed while it was there, which they usually do anyway. Drove an hour and 25 minutes and the car was not ready, with no call or anything. This happened two days in a row and the car never saw the carwash. However, being a 23 years retired Army Soldier I took it with a grain of salt even though I was pretty frustrated. The issues were fixed for about a year and the lane assist dinging started again. Here is where my issue is. I cannot get anyone to return my calls about this issue. Not the service manager, not the sales manager, not the dealership leadership, no one. Lots of undelivered promises on their website about customer service. The sweet girl who answers the phone always promises someone will get back with me. I am a simple person but this is crazy to the point that we are about to trade in this vehicle for something else. We were so excited to have a Volkswagen and still are but after this issue with the lane assist and even more the poor, nonexistent communication with dealer leadership has taken it course. So, buying experience was great but that is where it ended. More

Great Service Consultant, Great Technicians. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. More

I'm new to VW and I really wanted to like the dealership. Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now is with servicing. Car is still under warranty and has been to dealership several times now for same problem. Always another excuse about why problem hasn't been fixed ... part not in stock, tech now thinks a different part is needed, tech was too busy, tech got sick, tech broke a different part that now has to be ordered, tech has other cars to work on, etc. I always have an appointment and they always have an excuse. I even researched to find the broken part because they said it had to be ordered from Canada. I found the part in 3 different dealerships in the US and gave them the info. My car has now been there 10 days and it's still sitting in the parking lot even though they insist they have all needed parts. Tech is just very busy with other cars .... They don't seem to care at all that nothing gets done when they say it will or that it's inconvenient to the customer. You just get shrugged shoulders when you let them know what's going on is unacceptable, because they know there's nothing you can do about it and you're just stuck with them. More

Quentin was so polite and efficient helping me to get my battery replaced. The service was done in a timely manner battery replaced. The service was done in a timely manner More

My running lights were a priority to be fixed along with oil change. They were NOT FIXED…. oil change. They were NOT FIXED…. More

Good quality service and the service advisor, Brian McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) t McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) that I needed were so much higher than what I had researched elsewhere, or could buy and install myself that I had to pass. More

This dealership is horrible. Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the Of course they want to do your paperwork treat you like royalty so you can buy a car from them. I recommend buying a new car if you have to go to the dealership if you buy a used car buyer beware. My vehicle came with so many issues. It wasn’t until I reached out to the Better Business Bureau that this dealership reached out to me and wanted to help. Yet The issues have not been fixed. I’ve owned this car since November 20 23 and the issues have persisted till now I have not been able to enjoy my vehicle My vehicle has been at this dealership for service 4 times for the same issue Each time my vehicle was brought for service. It was kept for a little over a month so mind you since November I have not had this car for a long period of time in my position . Nothing has been resolved at least when Jason Reeves was the general manager he wanted to help people out this acting Manager. He’s not for people he’s not he’s not about the company. He’s about his paycheck. Paycheck mind you if you have issues with your vehicle, they will do as little as possible. According to the manager, there has been so much money poured into my vehicle and it still has not been fixed. Purchase a used vehicle from this dealership, please be mindful and knowing that you will not get the correct amount of help and your issues will not be resolved. If you were having issues with this dealership I recommend you reach out to the better business bureau Attorney generals office for consumer protection. Maybe they would be of some help. More

Service department is awful,came in on a Saturday for a check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't check engine light. They tell me there's no one who can check my vehicle. On top of that they have no loaner/courtesy vehicle to use so if you don't have secondary vehicle I guess your supposed to get rental car. More

Great service, my service agent Saud is always very helpful. Car returned on time and clean helpful. Car returned on time and clean More

This is an outstanding dealership that truly excels in customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced ther customer service. The staff is professional, friendly, and attentive, ensuring every detail is taken care of. I recently had my vehicle serviced there, and the entire process was seamless. The service was completed on time, and the quality of work was exceptional. It was a great experience, and I highly recommend VW Auto Nation for anyone looking for service their VW. More