My Review Of AutoServ of Tilton:
These people are living in a corporate philosopy of CALLOUS DISHONESTY! The most despicable part of this that they prey on the the poor. My daughters car was unusable, to help her I bought a "wholesale" car from them for about $1500. They refused to look at the car themselves, and refused to let me take it to my mechanic. I was welcome to have my mechanic come look at it sitting on the lot. (He was not welcome to attach a engine test or other electronic tester). Big deal, he could stand with his hands in his pocket and say "Well, It's running". I could do that much!
But, they had 4-5 different disclaimers that "It wasn't their fault!" no matter what happened.
I had told them I only had $3000 to buy it AND get it running. I now know the car will need $2400 more just to pass inspection, and another $1700 within 6 months or less. 90% of this was undiscoverable without putting it up on a lift.
They claimed "we've never looked at it." However the inside had been detailed and the engine steam-cleaned (you don't do that on the side of the road!) I feel they knew QUITE WELL how bad it was. (If they never looked at it why was it being sold wholesale instead of "retail"?
Legally, I'm sure they're covered, J. Christ couldn't beat their disclaimers. But even with all their "wholesale, not our problem" I expected some morale honesty. Is the few hundred dollars they made worth the lifelong enemy they created. If the wholesale cars are so dicy, why ruin your reputation, why not just send them to the wholesale auctions?
Their Finance guy promised to move the paperwork quickly (by the next day). Two days later I was told by their receptionist "Oh he won't be in for two days, he decided to only work weekends". AND HE DIDN'T KNOW THAT TWO DAYS BEFORE?!
I'm a businessman myself. If you want to understand a company's INTEGRITY look at how they treat their POOREST clients, not the richest. Autoserv took every advantage of a customer who trusted their integrity. They threw every obstacle in the way of the customer being able to find out the truth. I guess I'm madder at myself for being so trusting of them, than at their "easy money wholesale sales." That Autoserv uses this gambit, taking money from those most desperate is beyond my belief.
I'm sure Samantha their "Online Apologist" will add some saccharine little comment to try and belittle what I say.
I WILL NEVER TRUST THEM AGAIN IN ANY WAY, YOU SHOULDN'T TRUST THEM EITHER!
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4/16/2012 10:01:57 AM
We at AutoServ make inexpensive used vehicles available to the public to purchase for a period of time before we send them to the auction. We do not review these vehicles. We only clean them.
We make it very clear to any prospective buyer that these vehicles are sold "as is." We cannot plate them with a dealer plate of a temporary tag, as we do not inspect them. Therefore, they can't be driven off the lot. We do this due to popular demand to allow people who need inexpensive vehicles the opportunity to purchase them. We are very up front with our customer so they understand that wholesale to the public vehicles are just that -- wholesale. It is the same as if a customer purchased a vehicle at an actual auction.
We regret this customer's experience, but we made every attempt to fully explain the obligations of AutoServ in this type of transaction.
Michael Clark, Sales Manager