I brought my 2015 Dodge to service at Autoserv after my tire pressure monitoring system said it needed servicing. Keep in mind, I had brought my car to town fair tire a month prior to this and had tire mounted. 2 weeks after I went to town fair tire, my TPMS system went down. So I made an appointment and dropped my car off and went to work. I got a call half way though the day from the advisor (Melissa, which I had no issues with, she was very friendly and nice, only part of this experience that I was pleased with) that the reason my entire system was down was because there was no TPMS sensor in my front right wheel and that town fair must have broken it and not told me. They told me because there was no part to replace as defective so I had to pay a diagnostic fee. They told me it would be $250 to replace TPMS and the diagnostic fee. I called town fair, they told me that they would take care of what ever the issue was for me with no worries, and that they could get 4 sensors installed for $250. So I told the dealer that I would pick my car up. I was running late from work and had to call to pay for my service and then pick my car up after the department left. They new advisor I spoke with on the phone sounded like he couldn't be bothered to talk to me, had a very big attitude it sounded like. When I went to go pick up my car, I just happened to read the paper work. and part of it read, 3 of the 4 sensors read, the last one did not, and that from feeling it, it felt like there was no sensor. So it was great to find out they didn't take the wheel off to see if it was in there to reattach it. They just felt the stem and made the conclusion I needed a new one. I could have felt the valve stem myself for $60 bucks. The "car wash" I got from their recon department was one of the worst I have seen, water spots, dirt, windows streaked, like they just didn't care. Lastly, I had a box in my passenger seat with some car parts, when I picked up the car, the box was open, packing peanuts all over my seat, and the part just sitting out in the open. For no reason should have the tech been going through the box on my seat. Overall, less than satisfied, I will take my car for the free oil changes from now on and that is it, any other work I need, I will be taking elsewhere.
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