Read Reviews AutoServ of Tilton

AutoServ of Tilton

AutoServ of Tilton

40 East Main St.
Tilton, New Hampshire 03276


Sales: (866) 761-9051
Service: (603) 286-3141
Parts: (603) 286-3141

AutoServ of Tilton
Manufacturer: Ford

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  • Customer Service:

    3.7
  • Quality of Work:

    4.0
  • Friendliness:

    4.2
  • Overall Experience:

    3.9
  • Pricing:

    4.0

24-Month Rating

based on 28 reviews

3.9

3.9 out of 5

42 lifetime reviews

AutoServ of Tilton

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mannythefrexican
3/20/2013 8:16:11 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Binder and Richard Richardson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of AutoServ of Tilton:

After purchasing my car from Autoserv of Tilton, there was a situation with the vehicle which they promptly took care of after letting them know of it. As a team they were extremely friendly and cooperative and now my family and I are enjoying our new car. Thank you Autoserv! Ask for Eric Binder, he'll do the best he can to get you the car you want. If anyone has any questions feels free to shoot me an email.

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NHJeep78
11/11/2012 3:18:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Tab
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of AutoServ of Tilton:

Went in to buy a new Jeep and everything seemed to be going fine. I did notice that the Jeep seemed a little dirty and possibly smoked in. When I mentioned the internet price, which was much lower than the tag, oh boy did I get a bad attitude. I guess when you go to this dealership you aren't supposed to ask if they can do better on the price. Excuse me for daring to ask. I didn't even get to explain the whole situation of what I was looking for because he decided to be combatitve and make assumptions about me.

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mstanwyck
8/1/2012 9:31:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
robert briggs
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of AutoServ of Tilton:

It was the best experience to purchase from mr. briggs, I was treated as a customer expects to be. I did not feel pressured or pushed into what I wanted. He listened to what I was looking for and made it easy to purchase my new mustang. He followed up with phone calls even the day after I picked up my new car.No second thoughts on this dealer.

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Dougskiing@msn.com
5/12/2012 12:07:43 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt and John
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of AutoServ of Tilton:

I purchased a VW Jetta Diesel from Auto Serv after visiting 3 other VW dealerships. I purchased from Auto Serv for the simple reason of there honesty and no hassle. My salesman , John Kimball was actually taking a break as I was looking around the lot. He simply asked me if I needed any assistance and there was no pressure what so ever. I simply told him what I wanted to pay and after speaking with the finance manager, Matt he said they could make the deal happen. That was it. No haggling , personable service and I simply purchased the vehicle. Other dealers I visited treated me like a number and were not sincere. I highly reccomend this dealership.

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mtetreault
5/4/2012 7:18:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
A finance gentleman (don't remember his name) and a few others
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    3
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.2

My Review Of AutoServ of Tilton:

I just wanted to let the company and possible customers know that never have I ever been so disappointed in a company before. As a young woman who didn't need a new car, just simply wanted a new car, I felt like your team didn't have their act together. Between dealing with more than one sale person, more than one financing person, and the GM I felt like I wasn't taken seriously because of my age. I do apologize if I seemed a little pushy but as I do recall, I am the customer. The customer that simply just wanted to trade in her car. I did my research and as a business woman I just wanted to talk deals. No BS. And that is what I got. My chain was yanked too hard and I went else where. I happened to purchase a completely different car, spent more money and still got the financing I want. Pure customer service. Just an FYI folks, god news travels, but bad news travels faster.

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kythar
4/15/2012 11:55:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:

  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.2

My Review Of AutoServ of Tilton:

These people are living in a corporate philosopy of CALLOUS DISHONESTY! The most despicable part of this that they prey on the the poor. My daughters car was unusable, to help her I bought a "wholesale" car from them for about $1500. They refused to look at the car themselves, and refused to let me take it to my mechanic. I was welcome to have my mechanic come look at it sitting on the lot. (He was not welcome to attach a engine test or other electronic tester). Big deal, he could stand with his hands in his pocket and say "Well, It's running". I could do that much!
But, they had 4-5 different disclaimers that "It wasn't their fault!" no matter what happened.
I had told them I only had $3000 to buy it AND get it running. I now know the car will need $2400 more just to pass inspection, and another $1700 within 6 months or less. 90% of this was undiscoverable without putting it up on a lift.
They claimed "we've never looked at it." However the inside had been detailed and the engine steam-cleaned (you don't do that on the side of the road!) I feel they knew QUITE WELL how bad it was. (If they never looked at it why was it being sold wholesale instead of "retail"?
Legally, I'm sure they're covered, J. Christ couldn't beat their disclaimers. But even with all their "wholesale, not our problem" I expected some morale honesty. Is the few hundred dollars they made worth the lifelong enemy they created. If the wholesale cars are so dicy, why ruin your reputation, why not just send them to the wholesale auctions?
Their Finance guy promised to move the paperwork quickly (by the next day). Two days later I was told by their receptionist "Oh he won't be in for two days, he decided to only work weekends". AND HE DIDN'T KNOW THAT TWO DAYS BEFORE?!
I'm a businessman myself. If you want to understand a company's INTEGRITY look at how they treat their POOREST clients, not the richest. Autoserv took every advantage of a customer who trusted their integrity. They threw every obstacle in the way of the customer being able to find out the truth. I guess I'm madder at myself for being so trusting of them, than at their "easy money wholesale sales." That Autoserv uses this gambit, taking money from those most desperate is beyond my belief.
I'm sure Samantha their "Online Apologist" will add some saccharine little comment to try and belittle what I say.
I WILL NEVER TRUST THEM AGAIN IN ANY WAY, YOU SHOULDN'T TRUST THEM EITHER!

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Response From: homans
Added: 4/16/2012 10:01:57 AM

We at AutoServ make inexpensive used vehicles available to the public to purchase for a period of time before we send them to the auction. We do not review these vehicles. We only clean them.
We make it very clear to any prospective buyer that these vehicles are sold "as is." We cannot plate them with a dealer plate of a temporary tag, as we do not inspect them. Therefore, they can't be driven off the lot. We do this due to popular demand to allow people who need inexpensive vehicles the opportunity to purchase them. We are very up front with our customer so they understand that wholesale to the public vehicles are just that -- wholesale. It is the same as if a customer purchased a vehicle at an actual auction.
We regret this customer's experience, but we made every attempt to fully explain the obligations of AutoServ in this type of transaction.
Michael Clark, Sales Manager

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jmonmaney
4/1/2012 7:11:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of AutoServ of Tilton:

I went to three different Ford dealer in the area Auto fair ford, grapone and tilton autoserv. once we had arrived we felt right at home we went into the dealership and was not jumped on by a bunch of sales men like you were at the others we were greeted by the manager and very friendly he said with a smile welcome to our dealer ship how can we assist you. We had said the we were sent up to see Kamal Gosine and the man walk us right to his desk and said he'll be with you in a moment. When Kamal arived at his work place he was just so friendly he gave my children some cookies and balloons and offerd me and my wife somthing to drink i was amazed right from the start. He then proseede with business and had asked what we were looking for whe had told him what we wanted and were we needed to be as far as payments an he said noproblem you came to the right place i think we can do this he the gave us the keys to four trucks and said go check them out and let me know. Agian i was shocked he didnt want to chase us arround the lot like those other pushy sales people i had said to my wife on the lot we found our new sales men this man is great we then went back into the dealer and finished up the business and he had us wrapped up really quick we were so impressed that just one two weeks after my inlaws went up there and bought a 2012 ford explorer and two day's after that my wife and i went up and bought another car from Kamal Gosine it was a 2012 nissan sentra. So in closing all i can say is you folks over there at tilton autoserv have yourself's one of the finest salesmen i have ever meet and from now on all our vehicles will be bought there sincerly yours James and Melissa Monmaney.

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Response From: homans
Added: 4/16/2012 10:03:24 AM

James & Melissa,
Thanks so much for your positive review! Kamal has been with AutoServ for quite some time and does great work for us. His customers love him, and he knows Ford very well! We look forward to working with you in the future.
Samantha Homan,
Internet Sales Manager

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steelebob
3/26/2012 5:32:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Can't remember
  • Customer Service:

    1
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    2.0

My Review Of AutoServ of Tilton:

I have NEVER had more problems in ALL departments of an auto-dealer in my 63 years of life. Wish I had never bought my car there!!! WILL NEVER BUY FROM THEM AGAIN!!!! They just do care to give you good service!!!

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Response From: homans
Added: 4/16/2012 10:04:47 AM

We regret that you had an unpleasant experience here at AutoServ. We pride ourselves on customer satisfaction. I would be happy to futher discuss your experience, if you'd like to contact me privately at 603-286-3141.
Samantha Homan,
Internet Sales Manager

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sunshine3317
3/21/2012 7:45:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
I don't know I wasn't there
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    N/A
  • Overall Score:

    1.7

My Review Of AutoServ of Tilton:

Over the weekend my ex bought a car for our daughter. It needs so much work, I will never shop here again they are dishonest.

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Response From: homans
Added: 4/16/2012 10:05:39 AM

We're sorry you feel that way, but I would be happy to look into your situation further if you'd like to contact me privately. I can be reached at 603-286-3141.
Samantha Homan,
Internet Sales Manager

Twitter
queencloud
2/8/2012 1:59:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
NA
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.4

My Review Of AutoServ of Tilton:

Autoserv of Tilton is one of the worst structured dealerships i have ever tried to buy a car from . I have heard many horror stores about this company and thought that people must have over-exzagerate there situations. i was wrong to assume that.I don't know what kind of business this is, but i would avoid it at all cost.

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Response From: homans
Added: 2/29/2012 3:17:18 PM

I'm sorry that you feel this way. I unaware of what transpired during your visit, but I would be happy to look into it further to ensure that we don't repeat the same mistakes. We pride ourselves on customer service here, so please contact me at the dealership.
Samantha Homan
Internet Sales Manager

Twitter

Reviews 11-20 >>