![](http://www.dealerrater.com/ncdn/u/11.20240528.717/Graphics/icons/close-x-orange.png)
AutoStar Chrysler Dodge Jeep Ram of Hendersonville
Hendersonville, NC
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,411 reviews
Avoid this place at all costs! !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts !! I brought my Charger in for a recall on the airbags and was told there was also a recall on the alternator and that they would have to order parts for it. I took it in on Wednesday and asked if I would have the car back that day as I have a seizure dog and cannot be without a car incase he starts clustering. I was assured it was a one day job. I get a call a few hours later saying the broke a bolt getting the alternator out and that they needed to order a timing cover and would have it Thursday late afternoon and I would have my car back today. I call this morning to make sure they will have it ready and am now told that the part didn't come in and that it is on a national backorder and they can't tell me when they will have my car back to me. I advised that I need a vehicle in the meantime and was told they don't participate in a replacement vehicle program and I would need to call Mopar. I called Mopar and they advised the dealership is responsible to provide a loaner vehicle or rental which AutoStar is refusing to do. So now I have no car (but still have to make payments), nor do I know when I will have a car as they can't get the replacement part that they broke. The service manager advised this is a common occurrence with the bolts breaking. So why would you not be sure you could get the parts to replace this common occurrence before you take someones car in and cause it to be undrivable. I have had this car for almost four years and have never had an issue and now I am without a car for the unforseeable future due to a safety recall and neither the dealership or the manufacturer are making this right??? And right at the time I was shopping around for a new Charger. Guess I will avoid not only this dealership but Dodge or anything Mopar all together if they don't even stand behind their recalls and can somehow justify leaving someone without a car and without any answers on when they will even have a car back is unacceptable. Their lack of concern is disgusting. Beware if you have a Mopar vehicle prior to taking it in for a recall as the lady at Mopar told me that a number of their parts are on national backorder with no projected date as to when they will have them in stock. More
Friendly and fast, I found these guys a breeze to work with. Great communicators with a genuine and transparent agenda. with. Great communicators with a genuine and transparent agenda. More
Jaylynn was great at the process of selling this dealer my car! She even followed up to help me with a copy of my paperwork after the sale. They were all so helpful, kind and friendly! Great experience. my car! She even followed up to help me with a copy of my paperwork after the sale. They were all so helpful, kind and friendly! Great experience. Thank you! More
![](https://cdn-user.dealerrater.com/images/lotshot/2e6bbe68-f1ef-4a3c-88b4-d9cc4c498cda-th.jpg)
Alejandro has been amazing through the whole process from when I walked in the door to bringing me my car with fresh tires and brakes! I am happy with my purchase and with the service! Highly recommend! when I walked in the door to bringing me my car with fresh tires and brakes! I am happy with my purchase and with the service! Highly recommend! More
![](https://cdn-user.dealerrater.com/images/lotshot/8af44bfc-ca2f-4159-98ba-3fce53c87eae-th.jpg)
Alejandro and all staff we had the pleasure of working with at Autostar were absolutely amazing.. The transaction was fast and simple. We will be back when it’s time for the next car. 100% recommend. with at Autostar were absolutely amazing.. The transaction was fast and simple. We will be back when it’s time for the next car. 100% recommend. More
![](https://cdn-user.dealerrater.com/images/lotshot/ba267ba2-73f5-4157-9d10-5eaed65192ce-th.jpg)
The people at this dealership are very nice and friendly and went out there way to help me with my purchase and went out there way to help me with my purchase More
The team were great to work with! Very professional and helpful through the whole process! Very professional and helpful through the whole process! More
Very professional…helped calm my fears of doing business over the phone! I would recommend them to anyone! over the phone! I would recommend them to anyone! More
Sold my car to Autostar and was nothing short of a great experience. Jaylyn reached out to purchase my car. She kept in contact with me throughout the whole process! Updating me every step of the way. Fred experience. Jaylyn reached out to purchase my car. She kept in contact with me throughout the whole process! Updating me every step of the way. Fred came to pick up my vehicle and was nothing short of amazing. There were some hiccups in the cash out process but was handled with extreme professionalism. Jaylyn, Fred, Ken and the whole team at Autostar were amazing to work with. Highly recommend doing business with this company! More
Patient and very helpful. Explained everything step by step of the buying processes. Love my new Jeep!!! Explained everything step by step of the buying processes. Love my new Jeep!!! More