Autonation Chrysler Dodge Jeep RAM South Columbus

Awesome! Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you for t Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you for the wonderful service!! More

Service Dept. is Worthless I bought my new car from this dealership in Oct. 2012, and have tried to bring it back when things go wrong with it and have been disappointed each an I bought my new car from this dealership in Oct. 2012, and have tried to bring it back when things go wrong with it and have been disappointed each and every time. First off they are condescending to me as a female car owner, thinking I should "just let the guys handle it". But when I explain a problem to them, I get the same answer when I come to pick up my car: "cannot duplicate the problem" and they tell me the car is fine, it was probably just a kink that was getting worked out...only to have the car do it to me the next time I drive it again. One such problem I took it to them twice, I took it to the other Carl Gregory Jeep/Dodge/Chrysler in Columbus once, both places said they "cannot duplicate the problem" finally I took it to the newly (at the time) opened Dodge dealership in Newnan, GA and they new what it was the moment the mechanic got in...it was a bad slave cylinder...kind of a key part to making the clutch, and therefore car, operate safely. The second issue I've brought to them is an intermittent cruise control. It has been in their shop 3 times in a week for this issue. I even did their homework for them, printing out other customers on the Dodge Forum talking about similar issues and what their mechanics did to try to fix the problem. They told me they sent up the problem to Chrysler Technical Support for further study/questioning...umm, yeah that's what they said about the slave cylinder issue too and I never heard back from them about that. They bounce me around from person to person when I call and this last time they sent me to the service managers line...great I would love to talk to him, however all I got was his voicemail. I left a message then had to hang up, so I didn't even get to talk to a person about the status of my vehicle, so I had to call back again, only to ask if I wanted to speak to the service manager again....they must have known he was out that day. How in the world can they be operating a successful business with people like that in service department. I highly recommend you either find another dealer in you area, or if you can't don't buy a jeep/dodge/Chrysler at all. More

Horrible service department. I have been there 3 times to get the same problem fixed and every time something else gets broken and the original problem still isnt to get the same problem fixed and every time something else gets broken and the original problem still isnt More

I traded my truck in on a car. I was promised I would be able to talk to the previous owner because of the modifications on the car to see what was done. It has been over 4 months and I have gone up there a able to talk to the previous owner because of the modifications on the car to see what was done. It has been over 4 months and I have gone up there and called several times and they are not helpful at all. They continue to lie and say they will do it and it is not happening. I also told my sales rep I left something in my truck, I could see it looking in the window under the seat but they "lost" the keys so he couldnt open it and told me to come back. When I did the truck was gone and he said my belongings were not under the seat even though I could clearly see them. This was the 45th vehicle I have bought, my fiance bought from them within weeks and was also lied too. I have stopped 3 people from going there to buy and will make it my mission to continue to do so. My fiance bought her car and when she went to buy it they gave her a locksmith key without keyless, Tim told her they "lost" the keys and had this made. Alex in financing told us they will get us they keys with the keyless entry so dont worry about it. It has been 3 months and they have not done so or returned calls to either of us to do these things. In conclussion we are going to buy another vehicle here shortly and will not even think about going back or buying from any other Carl Gregory Dealership. I highly suggest everyone stay away from these people, they do bad business and dont keep there word. More