Autonation Chrysler Dodge Jeep Ram Carlsbad

I recently brought my van into AutoNation Chrysler Dodge Jeep Ram Carlsbad for service after it wouldn’t start. From the moment I arrived, the experience was outstanding thanks to Vince and the team. Vince Jeep Ram Carlsbad for service after it wouldn’t start. From the moment I arrived, the experience was outstanding thanks to Vince and the team. Vince immediately reviewed my service history, arranged a thorough battery diagnostic, and quickly identified the problem. Since the battery was still under warranty, there was no charge at all — a huge relief. What really stood out was how proactively Vince communicated with me throughout the entire process. I never had to chase anyone for updates. When it turned out I couldn’t pick up the van the same day, Vince went above and beyond. Even though it was going to be his day off, he left detailed instructions for his co-workers to make sure the van would be fully ready for me the next morning. He even followed up with me personally that morning (on his day off!) so I knew exactly what to expect. That level of care and ownership is rare. The van was ready on time, everything was handled smoothly, and I drove away confident and stress-free. Vince and the service team at AutoNation Carlsbad turned what could have been a frustrating experience into a genuinely positive one. I highly recommend this dealership and will definitely ask for Vince again. Exceptional customer service! 🚗 More

Bought a used car from this dealership. They were trying to make something happen but could not during my first visit. We ended up coming to an agreement and I purchased the vehicle. Howeve They were trying to make something happen but could not during my first visit. We ended up coming to an agreement and I purchased the vehicle. However, after I handed over the money their attitude changed and certain things that were said that were done weren't, so that wasn't great. Took an extremely long time to wrap things up and I spent most of my day there waiting on them. More

We were in the market for a new Jeep and headed over to AutoNation CDJR Carlsbad. after test driving a 2017 Cherokee, there was a weird pressure releasing sound when the AC compressor clutch engaged. I br AutoNation CDJR Carlsbad. after test driving a 2017 Cherokee, there was a weird pressure releasing sound when the AC compressor clutch engaged. I brought the issue up to the sales rep, who lied thru his teeth and said “every Cherokee and Durango makes that sound, trust me I own this same car.” Our response was… “great, show me one other vehicle that makes that sound on this lot, and I’ll drop it.” After giving up on that approach (listened to several vehicles and no sound), I asked if we can evacuate the AC system and recharge… assuming that the low level was causing the refrigerant to pass as a gas where it should be liquid. The rep called the manager and a mechanic up from the service department, who made it their mission to make me feel dumb and like I didn’t know what I’m talking about. After they assured me that I didn’t know what I was talking about for the last time, I told them that we were going to walk, so they evacuated and recharged and what do you know… the sound went away. We thought this was a win, and decided to pull the trigger on the car. At this point the car goes down for the “Final wash” and the check engine light goes off. We purchase the car with a financing option in place, giving us 5 days to drop a check off for payment in full, and financing would be cancelled. We drive the car home and before we even make it home from the dealership, we get a check engine light. When I plugged my first scanner in (on the next key on cycle), I got no stored and no active codes, second scanner found a previously deleted camshaft position sensor stored code. The next day, we headed back to AutoNation to hopefully work out the check engine issue and to drop the $20k check off. When we got there, we were told that we HAD to hand over the check before service could look at the car… (I win the worst move of the year award for handing that check over). We pay for the car and head down to the service center, assuming that since it was sold the day before, we would at least get a “Sorry this is happening, we’ll get it worked out ASAP.” Nope… Turns out that they wanted us to drop the check off so that this work could all be billed to the 3rd party insurance, instead of coming out of AutoNation’s pocket. I fully believe that AutoNation knew that this car had lifter problems and needed a camshaft (at least) and lied to make the most profitable sale that they could. When I asked for a rental car of equal size, they told me that they would pay for the cheapest option, anything above that is on me to pay for. It’s been a month of us having to pay out of pocket for part of the rental AND the manager of this location has received 4-6 messages from me with zero response. It gets better… I reached out to the sales rep, (since the service center doesn’t talk to customers I guess) and left a message with all of the issues that we’ve been dealing with. He calls me back a while later from his personal phone (so he says) because he is afraid that the manager at his location is recording his calls and if he admits that they weren’t completely honest, that he’ll be retaliated against. Anyone from AutoNation corporate or the insurance company that has the phone plan which includes outgoing calls… I’ve been asking for an explanation for a month and radio silence, please find my info from the purchase of the white 2017 Grand Cheorkee from AutoNation CDJR Carlsbad in May 16, 2026… Shouldn’t be too hard to find since you still have the car I paid for a month ago… -Kevin More

Went to the dealership for an oil change and a wheel alignment, Jerman ( Service Advisor) took great care of my truck, the team did a solid job in a timely manner. alignment, Jerman ( Service Advisor) took great care of my truck, the team did a solid job in a timely manner. More

I thought a I was buying a new truck but they sold me a truck with major problems. i made multiple trips for repairs at my own cost!!!! That truck should have never been sold in that condition. I will neve truck with major problems. i made multiple trips for repairs at my own cost!!!! That truck should have never been sold in that condition. I will never buy a truck there or every at a auto nation More

Antonio was amazing. Honest, calm, straightforward. He made the process so much easier. Our experience convinced me that we will be returning when it is time to replace o Honest, calm, straightforward. He made the process so much easier. Our experience convinced me that we will be returning when it is time to replace our next car! More

I have been coming to this dealership for years and will continue to do so because of the great customer service & knowledgeable techs. continue to do so because of the great customer service & knowledgeable techs. More

Jeep AutoNation provided excellent and timely service Sara and Jerman are SMEs and are able to address my concerns wrt the Jeep recall and coordinated with MOPAR to ensure I received appropriate support Sara and Jerman are SMEs and are able to address my concerns wrt the Jeep recall and coordinated with MOPAR to ensure I received appropriate support More

Had a airbag recall on a 2019 charger service manager Danny Vega was a big help getting this done for me. 10/10 service will continue to do business with them> Danny Vega was a big help getting this done for me. 10/10 service will continue to do business with them> More

I brought my 2020 Jeep Compass in for an oil change and tire rotation, and the service was excellent, fast, and with great customer service. Thank you. tire rotation, and the service was excellent, fast, and with great customer service. Thank you. More