Autonation Hyundai Carlsbad

I got the video inspection and that was nice to see, but the recommendation to have the headlight bulb replaced was not met with the ability to have that done. the recommendation to have the headlight bulb replaced was not met with the ability to have that done. More

Ernesto was a real joy to work with, great experience! He went above and beyond! He went above and beyond! More

Daniel was terrific. Explained. Took care of me. Followed thru on all. Arranged rides o Explained. Took care of me. Followed thru on all. Arranged rides o More

Terrible under-staffed service department. Car not ready when promised. No reply to calls and texts. Car dirty when picked up. Service manager didn’t respond to follow up email. Car not ready when promised. No reply to calls and texts. Car dirty when picked up. Service manager didn’t respond to follow up email. More

I have been a Hyundai Customer at this Dealership since 2013. I am very happy with the service they have given me over the years. Thank You! 2013. I am very happy with the service they have given me over the years. Thank You! More

it takes way too long to get an appmt for basic normal maintenance. Had made appmt weeks earlier for oil change but was told they were too busy and had to have my oil changed at Mazda. On day of the app maintenance. Had made appmt weeks earlier for oil change but was told they were too busy and had to have my oil changed at Mazda. On day of the appmt 5/16/24 at 8am i was told that Mazda no longer was taking Hyunday customers for maintenance. They called Hyundai and Jamie spoke to Ramone. I was told to go to Hyundai let them know Ramone knew my issue. Ernesto took my car right away and explained what happened. they put me in a lyft ride home and texted a few hours later when my car was ready. Ernesto took care of me and apologized for any inconvenience. the service at this location is way too slow and you have to reserve an appmt time many many weeks out. No car wash was done as they explained they have been waiting for car wash parts for over 3 months. that wasnt a big deal for me. Just wanted to get in and out. Definitely liked the video of the work done on my car and explanation of what was being done. that was new and I liked it. More

I brought my 2013 Hyundai Limited, hybrid, in to have another recall taken care of, Asked about a loaner car and they said they don't have any. When this dealership was Bob Bakers They Rented me a car at another recall taken care of, Asked about a loaner car and they said they don't have any. When this dealership was Bob Bakers They Rented me a car at no cost to me while they had my car in for previous recalls. The guy I had to deal with didn't know much about cars in general and I got so frustrated with them that I walked out and went home, I will take the car to an independent shop or continue to fix things on it my self, I am done with this dealership. 1. I will never deal with this dealership again. 2. I will never buy another Hyundai again ....to many recalls. I've had about 7 of them. 3. I was thinking about trading in my car and buying a new one or later modes used but it won't be at this dealer. Their service dept is terrible. More

Had a reservation for an oil change at 10:20 and it not competed after 4 hours. Customers who came in after me without reservations were placed ahead of me. Very poor customer service including Ernosto who competed after 4 hours. Customers who came in after me without reservations were placed ahead of me. Very poor customer service including Ernosto who I felt was down right rude.For the prices of your service, I would expect far better. More

Do not buy a used car from this dealership. ... paid cash for a used car on March 26,2024 with a promise to get it in 3 days ..... 16 days later and after 10 or more phone calls getting a total ... paid cash for a used car on March 26,2024 with a promise to get it in 3 days ..... 16 days later and after 10 or more phone calls getting a total runaround , stalling . No calls back and a trip back there we got the car 16 days later ..... I told all the managers it had a noise with the brakes .... we checked they said .. it all good to go Bob... so knowing better I HAD THE CAR TOWED STRIGHT TO A REPUTABLE repair shop and they found the back brake pads were installed BACKWARDS... inside pad was on the outside... outside pad was on the inside ... we have pictures and recipe of the rear brakes ..... This place in a train wreck .... Just trying to advise all to NOT buy a used car from this so called dealership and save you the grief More

Our sales person Alec was very knowledgeable and great to work with through the whole process. work with through the whole process. More