Autonation Mazda Carlsbad

Grumpy and Unpleasant At my first visit, no salesmen were visible until we had circled the lot, and entered the building. The salesman did not come across as very friendly, At my first visit, no salesmen were visible until we had circled the lot, and entered the building. The salesman did not come across as very friendly, and after the test drive he informed me he had the weekend off, and would not come in and miss his big game. While there was not a lot of sales pressure, he almost seemed disinterested. At my second visit, the salesman was informative, but spent a lot of time informing me on how my current car was terrible. He was a bit grumpy overall. When it came time for sales figures, he played the 'These are the secret numbers no one sees', even though I had told him previously I had quotes from contacting various dealerships over the internet (his dealership's internet quote was less than his 'secret' numbers). The worst part was the follow-up call a couple of days later from this salesman where he said something about me contacting so many people in sales and said What are you doing? in an agitated voice. I told him I went to another dealership to purchase my vehicle, and he reacted with something like 'Why would you do that?' which sounded angry/agitated to me. I interrupted him, and ended the phone call at that point as it felt as though he was harassing me. I had gone to a different Mazda dealership further from my home. It was a very pleasant, very informative experience. They negotiated a good price, and I purchased the new car from them. More

Excellent Lease Experience I have leased two Mazda 6 vehicles from Bob Baker Mazda with excellent experiences both times. The staff are friendly and helpful and I thought the d I have leased two Mazda 6 vehicles from Bob Baker Mazda with excellent experiences both times. The staff are friendly and helpful and I thought the deals I got were very good. Recently, they helped me upgrade to a newer model year and gave me a great deal. Recommend the dealership and these vehicles, they are a great car for the money. More

Good experience I have been a real estate agent for the past 30 years and have a knowledge of sales and the public. Bill Gilbow was very professional and he LISTENED I have been a real estate agent for the past 30 years and have a knowledge of sales and the public. Bill Gilbow was very professional and he LISTENED to what my wife and I wanted and then sold us the car we wanted. This purchase was very enjoyable and I would definitely recommend this salesman and this dealership. More

Understanding and helpful staff I was very glad to see my son get his first car from a reliable dealership. The procedure was swift, and we got to see many options before we chose th I was very glad to see my son get his first car from a reliable dealership. The procedure was swift, and we got to see many options before we chose the one that had the most to offer. Needless to say, my son loves the ride, and hopes that it will be just as great in the long run. More

They have a loose relationship with truth I was deceived about the characteristics of the CX5 I purchased in March 2014. It was not the car the salesman claimed it to be, and rode very rough. I was deceived about the characteristics of the CX5 I purchased in March 2014. It was not the car the salesman claimed it to be, and rode very rough. My neck was damaged. I traded for their minivan, Mazda5, and was told it had good crash test ratings, but had not been tested since 2010 (this was a 2015 model) because there had been no body changes since then. WRONG! I learned later that the body style changed in 2012 and the Insurance Institute of Highway Safety tested it. The results were abysmal and I am now at risk should this car be in an accident. In the sude impact test, THE ENTIRE SIDE CRUMPLES. It happened to me 5 years ago. The minivan I was in was hit at a higher rate of speed than crash tests are performed. The vehicle sustained only a dent. I had severe whiplash and 2 slipped disks in my neck. I made my disability needs crystal clear to them twice, and twice I was deceived. I have spent a total of $28,225. My car is worth $16,000 in a trade. Bob Baker Mazda offered to take the car back for $18,600. Not even close to being able to replace the car with a safe and comfortable one. A huge financial loss. I am disabled on low income and was taken advantage of. More

Knowledgeable personnel and great service Fred Bandi, the Sales Professional that worked with me through the process of purchasing my new car's hospitality, knowledge base, and just genuine in Fred Bandi, the Sales Professional that worked with me through the process of purchasing my new car's hospitality, knowledge base, and just genuine interest in getting me exactly what I wanted made my car buying experience so much more enjoyable because it was so streamlined. I had visited several other dealerships, but the service at Bob Baker Mazda was second to none. I had the intentions of trading in my vehicle, having already received an appraisal at another company, and Bob Baker Mazda matched that price to trade in my truck to save me some leg work. That service, going above and beyond my expectations and making sincere recommendations to match what I wanted, made this purchase so much more easier to make. I would definitely recommend Bob Baker Mazda, and specifically working with Fred, to anyone. More

Matt Caulfield is the best Mr. Caulfield is the best salesmen I've worked with. After tons of internet research, and e-mails and calls to every dealer in the greater San Diego Mr. Caulfield is the best salesmen I've worked with. After tons of internet research, and e-mails and calls to every dealer in the greater San Diego area, Mr. Caulfield gave us the best price and service without any hassle at all. The finance department also went out of their way to make the experience straightforward and easy. I wholeheartedly recommend this dealer. More

Best after sales service Customer care is essential and Bob Baker Mazda provides superb after-sales service. Robert Flake is the service writer and he and the staff couldn't p Customer care is essential and Bob Baker Mazda provides superb after-sales service. Robert Flake is the service writer and he and the staff couldn't provide better service. And competive prices to boot! More

It was a pleasure to do business with Bob Baker Mazda! The sales professional i worked with specifically was Bill Gilbow, and the process could not have went any smoother. Not only did they go out of th The sales professional i worked with specifically was Bill Gilbow, and the process could not have went any smoother. Not only did they go out of there way to locate and transfer the specific model and color i was looking for i was able to get the price i was after too. Most highly recommended and military friendly! More

I was looking for a 2012 Mazda CX-9 Grand Touring. I was a cash buyer and they were able to get me into a new 2013 CX-9 touring w/ Technology package for about $420.00 more than what I had budgeted for for a cash buyer and they were able to get me into a new 2013 CX-9 touring w/ Technology package for about $420.00 more than what I had budgeted for for the used vehicle. I told them what I wanted, they gave me an awesome price and had the car shipped from an affiliated dealer the next day. The price quoted was the price on the contract, no hassle. I would recommend they advertise more. After test driving the Honda CRV, Chevy Traverse, Ford Escape/Fusion and many more CUV's the Mazda was the clear choice, I was pleasantly surprised when I stopped by Carlsbad and found a Mazda dealer as I was headed to San Diego to purchase the used vehicle that I had researched. I did not rate quality of work as I have yet to have any maintenance performed. More