Autonation Mazda Carlsbad

Not a single post purchase contact. The person who sold me the car left in the middle of the deal so it was finalized by the intern. The finance person was rude (got mad because I asked The person who sold me the car left in the middle of the deal so it was finalized by the intern. The finance person was rude (got mad because I asked to increase my down payment and he had to rewrite the paperwork). He would also ask me to step out of his office to give him privacy multiple times. Most shocking though, not one person reached out to say a simple thanks for the business, check on me see if I need info, nothing! I bought a Subaru for my wife two months ago - received personal texts from the sales person, a call and email from the manager, a gift card for allowing them to go over the features of the car, multiple requests for reviews. You really can see they sincerely cared about my purchase experience. Not Mazda… super underwhelming and disappointing. No wander the dealership was empty. More

For a few weeks I was going around town trying to find a good first car for me. I found a 2014 used dodge challenger with great price, low mileage, well taken care. They gave me documents proving a good che good first car for me. I found a 2014 used dodge challenger with great price, low mileage, well taken care. They gave me documents proving a good check on the car and the salesman at AutoNation was the only one that I met all day that seemed like he was trying to help. More

Great service, paperwork detailed and simplified, hassle free, guided every step. Makes you feel very welcome. free, guided every step. Makes you feel very welcome. More

I purchased a 2021 CPO Mazda from the Carlsbad location. My initial interaction with Fred, a Salesman, was great. He was very informative, friendly, and kind. I live a smidge over 50 miles from the dealersh My initial interaction with Fred, a Salesman, was great. He was very informative, friendly, and kind. I live a smidge over 50 miles from the dealership, but Fred drove the car up to me to test drive. Pretty dedicated, even if it is for a sale. I greatly appreciated it. Upon deciding I wanted the car; Fred made it easy to fill out all the paperwork from a distance and handle what was needed prior to picking up the car. The day of finalizing everything took some time. When I arrived at the dealership in the morning, the Finance Manager was not there. There was quite a bit of waiting for him to get there and get the paperwork ready. Teddy, the Finance Manager, was also very friendly, upbeat, and funny. The paperwork was explained well and very thorough. He did push a bit much on adding extra services for the car, but I get it. That's when the happiness fades. Since owning the car, I've had a few issues come up with the car. Within a few days, I noticed the car was having some trouble starting. It was a battery issue. I took the car to my local Mazda dealer because I def wouldn't be driving it 50 miles to get serviced each time. The local dealer said the battery was bad. It confused me because, per all the paperwork, the battery was in good condition. Mazda took care of the battery as a warranty, which was great, but just a bit crappy. Around that time, I noticed that the car was slightly pulling to the right AND the steering wheel started to peel. When I contacted Carlsbad Mazda about this, I was sort of made to feel bad or that I may not know what I was talking about. None the less, I was told by Farrukh, the Sales Manager, that I can take it to a local AutoNation dealer and have it checked. Upon doing so, the car was misaligned on the front right of the car. The alignment was handled and is driving correctly now. When it comes to the steering wheel, I was told they would have to replace the whole steering wheel. In order to do that, they would have to get some type of authorization from Mazda first. But since the car is CPO, it would be considered "wear and tear" and likely not cover it. But Farrukh or his Parts Manager did not bother to ask Mazda because it would be declined. To me, to not even ask, is a shortcoming of theirs. To be told, a steering wheel peeling after barely 2 years is "wear and tear" is 100% unacceptable to me. At this time, I would NOT recommend Carlsbad Mazda to a friend or family. 1/9/24 UPDATE: Have not heard anything back from Carlsbad Mazda about my issues. Seems like they just want to wash their hands of the situation. More

Very nice service. I would recommend highly recommend them. The service was timely and the staff was nice. I would recommend highly recommend them. The service was timely and the staff was nice. More

Like the new office. Would like to see a better lounge service like escondido mszda. Staff are kind and courteous. Would like to see a better lounge service like escondido mszda. Staff are kind and courteous. More

this was my third purchase from Fred bandi. he is a true professional and an asset to the dealership he is a true professional and an asset to the dealership More

I bought CX-5 s preferred from Fred and Kyle. First of all, we stopped by your shop and met Kyle, and we requested test drive. Kyle guided us very kindly and worked hard to help us test drive t First of all, we stopped by your shop and met Kyle, and we requested test drive. Kyle guided us very kindly and worked hard to help us test drive the vehicle we wanted. And during test drive, he answered every question about CX-5, that is really helpful for our decision. Fred, he managed our deal. Your shop doesn't have white one, but he suggest blue one and good deal. The deal was so reasonable and attractive that we had no choice but to decide to buy the car. Overall, Fred and Kyle are very professional, so we have a good negotiation step and buying process. More

Fantastic service, clear, communication, helpful staff members! Andrew helped me out and he was kind, respectful, and timely. Thank you Carlsbad Mazda!! members! Andrew helped me out and he was kind, respectful, and timely. Thank you Carlsbad Mazda!! More

My family is extremely happy with our new Mazda. Like all prospective customers, we proceeded with caution, but were welcomed with open arms and most importantly; honesty. Clayton of Mazda Carlsbad Like all prospective customers, we proceeded with caution, but were welcomed with open arms and most importantly; honesty. Clayton of Mazda Carlsbad greeted us with a friendly demeanor, showing us many cars and tending to our needs before even inquiring about our budget. At first, we had apprehensions due to this being our first car purchase in twelve years, but were soon set at ease with the open and transparent dialogue we shared. Clayton and his coworkers did everything in their power to give us the best deal possible, even making us aware of perks and offers that we had no idea about. Most importantly he took the time to catch us up on the new technology that we were slow to understand due to the changes that have occurred in the decade plus since our last purchase. The final deal we received was incredible with perks that came at a cost that would’ve gotten us much less at other places. Thank you very much for making this family’s holiday a very merry Christmas, Carlsbad Mazda. We look forward to seeing you again in the future. More