Autonation Subaru Carlsbad

One of the finest dealership experiences I’ve had For years I’ve had my Crosstrek serviced st Bob Baker - and I’ve never once been left wanting for anything. No matter who I interacted with, they made For years I’ve had my Crosstrek serviced st Bob Baker - and I’ve never once been left wanting for anything. No matter who I interacted with, they made me feel like I was the most important customer they could have. So, it wasn’t a difficult decision when it came time to trade-in my Crosstrek and I bought an Outback I went back and I really had an above board experience!! I came in with excellent pre-approval financing - and they beat it!!! I got every single option I wanted and a sales/finance team that left truly no stone unturned in making sure I was happy with my purchase I really cannot stress enough, after owning 3 Subaru’s from 3 different dealerships - I’ve NEVER been as happy, satisfied, and felt more appreciated than they did me. If you are in the market for a Subaru and you go to Bob Baker, when all is said and done, I’m sure you’ll feel the same way I do More

Don’t judge a book by its cover All interested buyers should be treated equally. My sons age and appearance should not have determined his ability to purchase the vehicle of his choi All interested buyers should be treated equally. My sons age and appearance should not have determined his ability to purchase the vehicle of his choice. His father and I are willing and able to help him and will but not at a dealership that treated him as if him purchasing the vehicle of his choice was not a possibility. Not offering to run his credit or take a test drive were only a couple negatives the salesman made. We will take our business out of our local community to help our son feel he’s worthy enough to make a purchase of the vehicle of his choice. Just as a suggestion Mr, Heitger the next time a younger buyer walks on to your lot you might take him a bit more seriously and treat him as though he’s worth your time. More

Wanted rear-end damage repair, ended up with non radio/nav After getting rear-ended, we went to Bob Baker Subaru to get our 2018 Subaru Outback collision damage repaired, the experience left us frustrated and After getting rear-ended, we went to Bob Baker Subaru to get our 2018 Subaru Outback collision damage repaired, the experience left us frustrated and not wanting to ever have to deal with Bob Baker again. The Pros: The customer service people were friendly. The Cons: Will say anything to get your business. Misrepresented the amount of time they needed to affect the repairs. Being told it would take about a week to complete the repairs but taking over 3 weeks. The primary issue was getting the car into the paint shop. Quality of the paint on the bumper skin where they had to tape was poor and left small run marks under the tape. The paint had about half dozen "bumps" where large particulates landed in the paint. We don't know how, but they broke the stereo/navigation system. When we picked up the car, they said they could not look at it, but my wife had to bring the car back at a later time. When the car was returned for the nav repair, they said the entire unit had to be replaced. It took a week and a half to get the replacement parts and then told us they could not attempt the repair for another 2 weeks. We still do not have a fully functional car More

Lies, deceipt, trying to rip you off! Do not waste your time here, these guys are crooked liars. Gave me false numbers to make a deal and once I agreed, ran all the paperwork, when they br Do not waste your time here, these guys are crooked liars. Gave me false numbers to make a deal and once I agreed, ran all the paperwork, when they brought over to me to sign, they changed it all and raised my payment over $50 a month for a lease. So if you want to be lied to, deceived and messed with, go here! The jerks who wasted my time, energy and a credit inquiry were Batista Luiniery and his Sales Manager, Seth Sonstein More

Untrustworthy financial interaction My initial impression of my experience with Bob Baker Subaru was quite positive. It wasn’t until nine days after the completion of my purchase that I My initial impression of my experience with Bob Baker Subaru was quite positive. It wasn’t until nine days after the completion of my purchase that I received a phone call stating that I needed to pay $2K as the down payment per the contract. There was no down payment on the offer sheet I had signed. When I met with the Financial Manager Scott Eisold, he stated he was not aware of such a document even though the salesman “Uncle Jim” stated to me in a phone call immediately after my meeting with Scott that the signed document was delivered to finance. This is the crux of the issue, an offer sheet was signed and is not being honored (according to Scott, it doesn’t exist, my wife was present when I signed the offer sheet and will attest to that). Scott discounted the down payment mistake as “possibly a data entry error by the sales manager”. Unfortunately, this wasn’t the only mistake during the transaction, there were four other mistakes made by Bob Baker Subaru. I acknowledge my mistake in not double checking the financial representative’s (Luis) work on the contract even though I did correct Luis’s term of “down payment” to “trade in” to which he replied “correct”. If attention to detail is important to you, then my recommendation would be not to use Bob Baker Subaru. If you decide to forego my advice, take a calculator to “do the math yourself” as Scott said I should have done and get your own copies of the offer sheets. More