BMW Concord

Painless. My sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a My sales rep, Kris Mang, was so easy to deal with. Very politely showed me a 5 series but I'm not a 5 series guy. Brought the wife back and we found a great CPO 3 series for me. Kris was willing to move the entire lot of cars so I could drive it. We couldn't agree on a price that night, but I checked in with Kris a few days later before driving to another dealership. We agreed on a price and the entire Concord BMW team stayed late to get the sale done. I don't know what I was expecting but Concord BMW really impressed me and I'm not easily impressed. More

Thank you to Kevin Miller (sales)! Could not be happier! If you are searching for a BMW, look no further than Kevin Miller (sales) at BMW Concord. In my years of buying a car, the best experience I have ever If you are searching for a BMW, look no further than Kevin Miller (sales) at BMW Concord. In my years of buying a car, the best experience I have ever had was with Kevin. He is super friendly and a lot of fun to be around. It was great to go on test drives with him, and not have him overloading me with vehicle information. He knows the right balance, and pays attentions to and cares about his clients. His patience with my decision process was like no other client adviser I've worked with. At no point did Kevin ever pressure me to buy a car or lean on me to go with a particular vehicle. Once I finally decided on a new X5 diesel (order), he went to bat for me. It was nice to not have to get into a battle. By the end Kevin became more of a friend than a client adviser. If it wasn't for him, I don't think I would have ended up in a BMW. Kudos to not only Kevin Miller, but to BMW Concord for hiring Kevin as a client adviser. - Mike B More

Peter is the best I just got my 2nd BMW through Peter Stoumbos at BMW Concord. He is a great guy who knows cars, makes the process easy and is very competitive on prici I just got my 2nd BMW through Peter Stoumbos at BMW Concord. He is a great guy who knows cars, makes the process easy and is very competitive on pricing. Service at the dealership has been great as well, but Peter is the reason I go to BMW Concord. More

Professionalism of Amy Bilson, Service Writer I stopped by BMW Concord two weeks ago to ask Amy Bilson about the compatibility of a certain cell phone with my 2010 6 Series; and, despite her heav I stopped by BMW Concord two weeks ago to ask Amy Bilson about the compatibility of a certain cell phone with my 2010 6 Series; and, despite her heavy work load, she took the time to resolve my question. She is a Pro though and through, making sure her customers' needs are always met at the highest level. Evidence this several months ago when my gear shifter failed; and, even though my warranty had expired, she arranged for its' replacement almost cost free through BMW's goodwill policy. Oh, and I always get a hug from her...!!! More

Boris made buying my first BMW an exceptional experience!. Working with Boris was a pleasure. I found him to be straight forward, knowledgeable and easy to work with. In the end I purchased a great car for a f Working with Boris was a pleasure. I found him to be straight forward, knowledgeable and easy to work with. In the end I purchased a great car for a fair price. I would strongly recommend working with him, as he epitomizes exceptional customer service. More

Danny Andrade great salesperson! One of the best buying experiences of buying a car. I've purchased many vehicles in the last 38 years and Danny Andrade made it a pleasant, easy exper One of the best buying experiences of buying a car. I've purchased many vehicles in the last 38 years and Danny Andrade made it a pleasant, easy experience, via Internet, phone and in person. More

Service AMY is great! She was updating the progress. Very friendly.AMY is what customer service is supposed to be Friendly, courteous and knowledgeable and AMY is great! She was updating the progress. Very friendly.AMY is what customer service is supposed to be Friendly, courteous and knowledgeable and she advised me what my needs in the future. More

Amy Bilson service. AMY is always so helpful. I would rather wait for her than to go somewhere else. Her service is exceptional every time i need help or have a questions AMY is always so helpful. I would rather wait for her than to go somewhere else. Her service is exceptional every time i need help or have a questions she always provides me with the best service. When i go to get my other cars fixed whether its jaguar or mercedes, i dont get the same service what amy provides me at the bmw concord dealership. Absolute love working with her, super friendly easy to deal with. She always follows up when i drop my car and even after i pick it up which i really like. She has always given me best advice and I would always come back to that dealership to get service from her. S. Suri More

Great Salesperson Peter Stoumbos is the best person I have ever bought a vehicle from. He is professional, friendly, knowledgeable and a car enthusiast. When I buy a Peter Stoumbos is the best person I have ever bought a vehicle from. He is professional, friendly, knowledgeable and a car enthusiast. When I buy a car it is less about the car dealership and more about the salesperson. That said, BMW of Concord is outstanding and Peter represents them well. This is tough for me to say as I am a Mercedes guy but my wife loves her BMW X5. Based on our experience with Peter maybe my next car will be a BMW. David and Nanette Renzi More

The best Salesman I have been buying cars for a long time and I have never met a salesperson like Ken Gonzalves. He is the best!! He is honest and not pushy, provides I have been buying cars for a long time and I have never met a salesperson like Ken Gonzalves. He is the best!! He is honest and not pushy, provides truthful facts only. I felt very comfortable that I received a good deal and the car I bought is the right one. He is very friendly and down the earth. I am the type that keeps going back many times before I decide on a car and I already know his family haha. Thank you Ken, you are a big asset to your dealership and to the whole BMW!!!! P.S. I am sorry I clicked some typo errors on the post sale survey resulting on you not getting a 100%. I feel so horrible and guilty. You should have gotten 100% and that was my fault for the typos. I hope this latest survey will correct my mistake. More