BMW Concord

Excellent service all the way:)) Amy runs a very tight ship here, customer oriented, team player and strong technical knowledge as well. Every member at the shop makes the visit a ple Amy runs a very tight ship here, customer oriented, team player and strong technical knowledge as well. Every member at the shop makes the visit a pleasant one. Keep doing the good job and thank you:)) More

THE BEST I WAS VERY HAPPY WITH MY EXPERIENCE AT CONCORD BMW. THE BEST PART WAS DEALING WITH MICHAEL HELLER. I WILL NEVER BUY ANOTHER CAR UNLESS HE SELLS IT T I WAS VERY HAPPY WITH MY EXPERIENCE AT CONCORD BMW. THE BEST PART WAS DEALING WITH MICHAEL HELLER. I WILL NEVER BUY ANOTHER CAR UNLESS HE SELLS IT TO ME. More

My first ultimate auto purchase experience! I decided that I wanted to purchase a used BMW, specifically the 425i. I had did my research and thought that I couldn't afford a new car; and then I I decided that I wanted to purchase a used BMW, specifically the 425i. I had did my research and thought that I couldn't afford a new car; and then I walked into Concord BMW, and that's when things changed. I was approached by Ken who showed me exactly what I asked for, but then I spotted the Sapphire black 435i with coral interior, definitely a show stopper, absolutely gorgeous; previously owned with 5k miles and a 5 year warranty! Ken took the time to explain all of the amenities the vehicle had and how I would be getting more car for my money. At no time did I feel pressured to purchase anything. Ken is extremely easy to talk to and very knowledgable. When I went home I thought about the 435, sent Ken an email the next day and said I'd thought about what he said and I'd like to purchase the 435 if they could work within my budget. The next morning he called me and said they were having my car detailed and it would be on the showroom floor the next day waiting for me. If you want to purchase a BMW and you want a transparent and honest experience seek out Ken, it will be well worth your time. More

Excellent New Car Service! We bought our FOURTH BMW convertible (over an 18 year period) from BMW Concord. and for the first time had a problem with features as delivered. So w We bought our FOURTH BMW convertible (over an 18 year period) from BMW Concord. and for the first time had a problem with features as delivered. So why a five star rating? BECAUSE wIthout going into all the details, the salesman, Billy Billoo, and his manager, Dario Juric, reacted quickly (literally within minutes) and came up with two or three alternatives involving what I'm sure were major stretches of standard policies ­ and totally solved the issue. THESE GUYS KNOW WHAT A CUSTOMER RELATIONSHIP IS, AND HOW TO USE IT. BTW, we love the car ­ a 2015 428i convertible. More

Amy is awesome !1 Amy already had the information from the appt at hand and reviewed it carefully. She listens and makes excellent suggestions. Dealing with her you kno Amy already had the information from the appt at hand and reviewed it carefully. She listens and makes excellent suggestions. Dealing with her you know she is focused on doing the best for you. More

Excellent Service ! Billy Billoo assisted in the evaluation review of several models! Excellent support staff, from Reception to Dario Juric! They are the Best, especia Billy Billoo assisted in the evaluation review of several models! Excellent support staff, from Reception to Dario Juric! They are the Best, especially Jace Edlund, my Service Advisor who was very responsive and attentive through the entire process to prepare my new 435IGran Coupe! My wife and I were very impressed with the entire process. More

The best salesman award goes to Danny Andrade!! We bought our X5 here. I am the kind of shopper who does his research ahead of time comes up with numbers and like to finish the deal without all the We bought our X5 here. I am the kind of shopper who does his research ahead of time comes up with numbers and like to finish the deal without all the fluff and web of lies typical car salesmen try to put you through. I learnt about Danny Andrade from BMW Concord's website followed by his reviews on DealerRater and Yelp. I gave him a call at 1PM, talked about the numbers, setup an appointment to meet him a few hours later and had our car delivered by 7PM. He was a delight to work with. Very courteous and straight forward man. He even stayed till late in the evening, way beyond his shift hours just to see us off and waited till all of our paperwork was finished. He also took care of an issue we had the very next day after the delivery, even though that was his day off and he was home. I would highly recommend him. More

My first bimmer! Noah Knox is awesome!!! He helped me get the best deal and made sure that I'm set before I left the dealership! I went back after 2 months for some qu Noah Knox is awesome!!! He helped me get the best deal and made sure that I'm set before I left the dealership! I went back after 2 months for some questions about the car features and he went through it again and even got me a free key chain! More

Excellent Service Every time I bring my 2005 X5 to get services, I Receive the best customer service from Brock and the other BMW staff!! Thank you so much. Every time I bring my 2005 X5 to get services, I Receive the best customer service from Brock and the other BMW staff!! Thank you so much. More

Excellent concierge Manager Gary Boynton should learn what great customer service is all about from their excellent concierge Kenneth Jackson II. I'm not happy with how Manager Gary Boynton should learn what great customer service is all about from their excellent concierge Kenneth Jackson II. I'm not happy with how the manager dealt with my husband in front of people in the waiting area. This is my second time getting an expensive vehicle from Concord BMW. When I visited to look at an X5 and said I would come back the next day to buy it, I kept my word and did just that. To me, word of honor is very important. It is better not to promise a customer something that you cannot deliver (sales person). If not for concierge Kenneth who from the very start showed excellent customer service, I would not come back to do business with BMW Concord again. I'm very happy with Kenneth Jackson for treating customers with outmost respect. He took his time to give us his undevided attention. Amy and Aj from service also demonstrates what excellent service should be. Without these people, I will not come back to BMW Concord. To them, thank you very much for your excellence. More