My sister and I visited the dealership today and we were completely ignored by the sales staff. One salesman just stood there staring at us and the other was busy talking on a cellphone. They have limited inventory in the front so we couldn't find the model we were interested in test driving by ourselves. We decided to leave and to pursue test driving a new BMW at another dealership. I don't know whether it is because we were two ladies or that we didn't look like we were there to look seriously. We had visited a Chrysler dealership and a MINI dealership earlier in the day and we were treated much better.

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I made an appointment with a specific service advisor to have my M looked at. When I arrived on time for my appointment I told the porter, I had an appointment with Eric Rasen. The porter took my key and notified Eric that I was there. Apparently, Eric was too busy drinking his morning coffee and scarfing down a donut to assist me. Does he not realize the service department has glass windows and I can see directly into his office? I was assigned to another service advisor who could care less about client service or trying to remedy the issue with my vehicle. As I was explaining to him my concerns he wasn't paying attention nor was he interested in hearing what I had to say. He was clearly unknowledgeable about M performance parts, and didn't offer any answers to my questions.

When I went to pick up my loaner I received a base model 328i, which is perfectly acceptable however I specifically asked for a model with Navigation. The receptionist at the loaner desk said none of their loaner cars are equipped with navigation. This was simply untrue as there were 2 other loaner vehicles that had iDrive.

Believe all the negative reviews on their service department and stay away if you can. It's a shame that dealerships are franchises and not always up to BMW standards.

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Wifes' 650I having issues starting intermittently worked fine some days and then would not start or turn over after just being up and running Brian took the information, offered a loaner vehicle I told him that I could wait. He called me in about 1 1/2 hours that the vehicle was ready He told me that the battery had been replacedand every thing looks great

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We went to BMW North Scottsdale while trying to find a 2010 Lexus RX350 for my fiancée after trying numerous other dealerships and couldn't have been happier to have walked through the door to meet Peter Cramer. Peter was extremely helpful and knowledgeable about their entire inventory. After talking with Peter and leaving the dealership to grab lunch, my fiancée looked at me and said, "Wow that was the first experience I had while car shopping that I actually enjoyed". After lunch we looked around at a few more local dealers (some better than others), but we felt we had the best shot at getting what we wanted for the price we were looking for by going back and talking with Peter. When we arrived back, Peter was busy with another customer and referred us to John Sarno, who we continued to work with on the vehicle we really wanted. John was able to pick up right where Peter left off and got the deal done without being pushy or annoying (as some other dealer’s salespeople were) and he took what we said we wanted and made it happen. John was upfront, honest and entertaining as well. We left the dealership with no buyers remorse and completely confident that we received the best deal were could have gotten on the vehicle. We also felt the piece of mind that if something were to go wrong with the vehicle, that they would make it right (so far the car has been perfect). On another subject, the car’s BMW North Scottsdale had on their lot were spotless which was a nice change from the many other dealerships that showed us cars with dirty interiors and said things like "oh that can be cleaned out". Well if it could have been cleaned out, it should have been, and BMW NS did that before letting us see the cars so we didn't have to be concerned about what the condition of the car "could be". Needless to say, we plan to return to BMW NS as out first stop next time we're in the market for another vehicle even though we live 45 minutes away and there are plenty of other dealerships on the way. Thanks to John Sarno, Peter Cramer and also Brian Peters for making our experience extremely pleasant and satisfying.

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I had a brake problem with my X5. Very loud screeching sound. I took my car four times to Chapman BMW on Camelback to repair the brakes. They stated they could not fix the problem and that the sound is normal with all X5. I then took my car to BMW North Scottsdale. They fixed the problem the first time. Thanks BMW North Scottsdale.

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I had been shopping for a new car for many months and finally decided I wanted a BMW 5 series. I was looking for a 535i and BMW was have great model end incentives I wanted to take advantage of. But, I was having hard time finding a 535i equipped the way I wanted it.

So I started looking at the 550i which were much easier to find well equipped and even test drove one at another dealer earlier in the day. I liked it but knew BMW North Scottsdale had a well equipped 535i in inventory I wanted to look at so I drove up there that afternoon. I had been trading emails with Scott and met him for the first time when I went to look at the 535i.

We took a test drive and even though I liked it, after driving the 550i in the morning I was bit let down. On a whim I asked Scott if they had any 550i's equipped the way I wanted in a color I could live with. He got this funny smile on his face, looked at the inventory and came up with a car that was exactly what I wanted. We did a test drive over the same route as before and it was game over.

I knew I wanted the car but it was quite a bit more than the 535i. Scott told me they wanted to move the cars off the lot and would make it happen. Ya right, I hear that at every dealer I've ever visited. But Scott was dead serious. He came out of the gate with a great price + the huge BMW incentive + the voucher I had for attending a BMW test drive event. In addition, they gave me substantially more for my trade than any other dealer had appraised it for over the last few months. When they accepted my offer I couldn't believe it. Scott was more than willing to do whatever it took to make it happen. It was still a stretch but a deal I couldn't pass up.

During the whole process, Scott was totally professional, friendly, honest, and promptly returned all of my phone calls and emails (a rare trait among car salesmen I have found). I am thrilled with my new BMW and would highly recommend contacting Scott if you are in the market for a BMW.

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On my 3rd BMW purchased from BMW North Scottsdale, and I must say I have NOT experienced any of the negative scenarios featured here. One thing everyone should keep in mind - you have purchased a refined automobile that requires upkeep and care. Absolutely no reason, with proper care and maintenance, that a BMW won't last you well above 250k miles. All warranties have items not included - read your contract. Repairs to German engineered automobiles are not inexpensive, but then you know that when you buy this type of automobile. Once out of warranty, take it to your favorite mechanic. However, BMW dealers work ONLY on BMW's vs offsite mechanics that rarely specialize in just 1 automobile make. I digress... If you want to purchase a BMW (new or used) work with Mitch Lippen who doesn't just sell you a car, he builds a long-term relationship with you. When you need service, Logan Carter is one of the most professional, honest service advisors I've worked with over the years. Never paid for a loaner, never been treated rudely by any employee, and what makes me keep coming back is their loyalty to make it right when hiccups happen (what service business doesn't have a "blip" now and then, seriously? Don't take my word for it, go experience it. I challenge anyone to come back to this site and post a negative experience with Mitch or Logan. What are you waiting for? Prove me wrong, but don't count on it!

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I had an issue with my BMW 5 series(Certified, pre-owned) after purchase, sales person told me there was nothing he could do. I responded to the post purchase survey requesting a call from the GM, heard nothing. I complained to BMW customer service, requesting the GM of the dealership contact me, never heard from him, Contacted them a second time, again no response. Read some mixed reviews prior to buying the car here, I should have payed more attention to them.

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John Sarno was great. We had some issues with the vehicle, but ultimately, Travis, the used car sales manager was great too and helped us.

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My family has bought quite a few BMWs through Charlie and every single time it has been a great experience.
Charlie is a no-pressure man who really understands the wants of the customer and can properly address those.
He is extremely friendly and follows up with us through the ownership to make sure everything is to our liking.
He has gone out of his way to show me new models even after his working day is over.
I pride myself on being very knowledgable about BMW's past/present/future cars, technology, specifics, etc. and Charlie has AMAZED me with his knowledge of the cars as well. On par if not beyond what I know.. FAR beyond that of a normal car salesman.
We exclusively deal with Charlie and have suggested him to many friends of ours who are looking for BMW's.
This is the man you want to take care of your next BMW purchase.

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