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BMW North Scottsdale

18018 N. Scottsdale Road, Phoenix, Arizona 85054
Sales: (480) 538-3900
Service: (480) 538-3900

Makes: BMW|Service Center
 
Average
88% Recommend

Overall Rating 3.1

189 Lifetime Reviews

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BMW North Scottsdale
189 Lifetime Reviews
BMW North Scottsdale Info
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Reason For Visit
Sales (New)

"Excellent service from Ty Vilhauer"

This was by far the easiest and most pleasant car buying experience I've had and my Client Advisor, Ty Vilhauer, made it all happen. I commend him on his professionalism and the way he approaches and strives to help his customers. He went above and beyond to ensure the sales process went smoothly, and was able to take care of everything in about half the time I had expected. And when I informed him I was not able to drive up to Phoenix the same day to sign the paperwork and take delivery of my new car, he decided to make it convenient for me by driving the car all the way down to Tucson. Now that's what I call GREAT customer service! I will definitely purchase my next car from BMW North Scottsdale.

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Employees dealt with

Ty Vilhauer

BMW North Scottsdale responded to this review

July 28, 2014

sarae8888, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Ty for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale



Reason For Visit
Service

"Excellent Service from AJ in the Service Department"

AJ was my service consultant for today's visit. I was dropping off our new car to have the windows tinted. Charlie (in new cars) had mentioned that they do an excellent job here, so we went with his recommendation. We researched between the ceramic tint and nano tint, and decided to purchase the nano tint. There was a small price discrepancy between what the other service consultant told us on Saturday, when we stopped in to pick out the tint. AJ honored that quote, without me having to ask. AJ was prompt, and quickly greeted me in the service drive and was very professional. When my car was ready, he called me - it was ready even earlier than anticipated. My tint looks awesome. We have a black on black 528 and selected the nano 5 for the back and 35 for the driver and passenger windows. It looks so nice. I highly recommend this combination. AJ was extremely helpful and easy to work with. Also I should mention here that the entire staff was friendly, from the valet staff to the cashiers at the counter, etc. The Sales Mgr was also extremely customer-focused. On Saturday he stepped outside his office to make sure everyone in the office area had been helped.

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BMW North Scottsdale responded to this review

July 16, 2014

DolceDolce, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Charlie for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale



Reason For Visit
Sales (Used)

"Was told I can't afford it"

I was looking to buy a new car and wanted to try different types out including BMW. I went in interested in the 535i and 528 and wanted to drive them both. I got to drive the 535i but was reminded by the person with me that I couldn't afford it. I am not the typical BMW buyer but I am not sure why he felt the need to say I couldn't afford something as he hadn't seen any of my bank accounts. I then wanted to try out the 528 and was told they don't have any. I was shocked a BMW dealership didn't have any but knew I could drive it somewhere else and was only test driving cars to see what I liked. On leaving one lady asked if I got to drive the 528 and I said no. She found one for me to drive, in fact they had MANY of them. My boyfriend was told he couldn't drive a car until he bought it first. He isn't looking this year but for next year so he let it go. I drove the 528 and I liked the BMW the most of the cars. After being told many times I couldn't afford it by the Sales person I decided to search else where. I found another place that sold certified BMW's and went there and bought a 2014 535i with 8k miles 2 days later because yes I can afford it. I would have considered buying something there had I been treated better but I didn't even get to numbers because again I was told I can't afford it.

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Reason For Visit
Sales (New)

"Ask for Charlie Scott - New BMW Purchase"

We came in ready to purchase a car from BMW of Scottsdale, and had an issue there, right before signing, (issue was brought about by a different salesperson and had nothing to do with numbers). We walked out and decided to give the dealership another try the next day, but with a different salesperson. The next day we returned to the dealer, and switched salespersons and started working with Charlie Scott. If I could pair an excellent supportive salesperson with an excellent car, it would be Charlie and the BMW 5 series. Charlie was effortless to work with - very professional - the caliber you expect when you are about to purchase a car for $55K. We worked out some great numbers with Charlie, and told him we would think about it - the dealership was already closed and we were exhausted from the weekend spent trying to buy a car. That night as we were heading home, we stopped by one more place just for a quick look and made a purchase from another dealer. This was not Charlie's fault - they just happened to have the exact car we wanted, without having to wait on it coming in. However, because we would have signed with Charlie anyways, we did want to put this review out here. We had been in the buying process for 2 months and overall it was not enjoyable at some places. We do feel that much of this is a direct reflection of the experience you have with the salesperson. I like having a partner in the process - not someone who argues with me, gives me vague information or refuses to handle a simple request prior to signing. Charlie is everything you expect in a salesperson: helpful, knowledgeable, agreeable, customer-focused, willing to make sure you are in the right car, solution-oriented. He has many awards displayed behind him at his desk and I can see why - he's in a league all his own, as reflected by his Silver standing award - which only the best of the best earn these. They earn this through hard work, customer service, great ideas, strong partnerships as well as sales. If you have just started your search, I recommend Charlie Scott.

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Charlie Scott - A+++++

BMW North Scottsdale responded to this review

July 14, 2014

DolceDolce, We are delighted to hear about your pleasant experience with our Sales Team. We will be sure to commend Charlie for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership. Happy Driving! BMW North Scottsdale



Reason For Visit
Sales (New)

"Poor service"

Very poor customer service. Once we had an agreement with the sales person, the manager intervened and required us to pay significantly more, and that we had to sign a legal document guaranteeing we would not drive the car outside the US. Would not recommend this dealership to anyone.

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sales manager


Reason For Visit
Sales (New)

"Average customer service, sky high prices, worse than any..."

Average customer service, sky high prices, worse than any other dealership in AZ. Sales department feels like you need them more than they care about helping you out. Service people seem to be more in tune with been responsible and accommodating. Nice facility though, but facilities can't make those sales people care.

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Employees dealt with

John Splitek


Reason For Visit
Sales (Used)

"Called to get additional information about a pre-owned..."

Called to get additional information about a pre-owned vehicle and to discuss pricing. While I have no trouble hearing from someone that they don't have flexibility on price, I found the sales reps arrogance distasteful.

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Henry


Reason For Visit
Sales (Used)

"I have previously purchased 5 BMW's from this Penske..."

I have previously purchased 5 BMW's from this Penske BMW dealership & 2 Porsche's from the Penske Porsche Dealership next door and have been extremely pleased. Personnel has changed since my last purchase and I have recently been in communicaton with the dealership and interested in purchasing a BMW Courtesy Loaner Vehicle that is offered for sale. When I was at the dealership last week the vehicle was out, however I was advised that when it returns they will hold it from the loaner pool and call me to see and test drive the vehicle. (Incidently, I inquired about this same vehicle 6 months ago and it was not available as it was out on loan, I ended up purchasing a Mercedes from Schumacher.) I was contacted today and advised that they would not make the vehicle available to see or drive until we agree on a price and make a deal. "Make an offer on the used car behind curtain #1", are you kidding me? I find this a very unprofessional and not at all what you would expect from a Penske dealership. The personality and management style of this BMW dealership has changed and apparently customer loyality and customer service is not important to them any longer........next.

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4
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Employees dealt with

Managment


Reason For Visit
Sales (New)

"My sister and I visited the dealership today and we were..."

My sister and I visited the dealership today and we were completely ignored by the sales staff. One salesman just stood there staring at us and the other was busy talking on a cellphone. They have limited inventory in the front so we couldn't find the model we were interested in test driving by ourselves. We decided to leave and to pursue test driving a new BMW at another dealership. I don't know whether it is because we were two ladies or that we didn't look like we were there to look seriously. We had visited a Chrysler dealership and a MINI dealership earlier in the day and we were treated much better.

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4
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Employees dealt with

No one


Reason For Visit
Service

"I made an appointment with a specific service advisor to..."

I made an appointment with a specific service advisor to have my M looked at. When I arrived on time for my appointment I told the porter, I had an appointment with Eric Rasen. The porter took my key and notified Eric that I was there. Apparently, Eric was too busy drinking his morning coffee and scarfing down a donut to assist me. Does he not realize the service department has glass windows and I can see directly into his office? I was assigned to another service advisor who could care less about client service or trying to remedy the issue with my vehicle. As I was explaining to him my concerns he wasn't paying attention nor was he interested in hearing what I had to say. He was clearly unknowledgeable about M performance parts, and didn't offer any answers to my questions. When I went to pick up my loaner I received a base model 328i, which is perfectly acceptable however I specifically asked for a model with Navigation. The receptionist at the loaner desk said none of their loaner cars are equipped with navigation. This was simply untrue as there were 2 other loaner vehicles that had iDrive. Believe all the negative reviews on their service department and stay away if you can. It's a shame that dealerships are franchises and not always up to BMW standards.

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BMW North Scottsdale responded to this review

February 22, 2013

We’re sincerely apologetic that this client didn’t get the highest level of customer service during their recent visit to the BMW North Scottsdale Service Department. We have taken the feedback from this review seriously and are looking to correct where we may have missed the mark in providing a positive customer experience. We hope that this customer will give us an opportunity to earn their trust and business back. Thank you, BMW North Scottsdale

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