BMW North Scottsdale

Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
We took our 2006 325 ci in for a knocking sound in the left door when you put the window down. We had arranged to bring it in for that and also the center console was peeling. I waited and was shocked to find that they had the console part and also were replacing the window part.
I was greeted well and was kept current by Jeff regarding the repairs.
The down side but up side was about a hour after getting home the glass had broken. They had a tow truck here and the car back in and all was resolved at no charge. Very pleased I can't give a # 5 for friendliness as the cashier appeared bored and just didn't seem really to care. What a shame when everyone else was doing a super job.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
I leased a 750Li from Scott Bilgo. I shopped other BMW centers in my area only to find out no one new the product. Being a woman I was somewhat intimidated to look at an ultra high performance car. Scott was great and made me feel relaxed and not pressured. I am thrilled with my new BMW. BMW North Scottsdale goes above and beyond. I will only drive BMW's from now on.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
My experience was great!! I went to Chapman BMW because of their newspaper ad only to find out they didn't even have the car they were advertising. After leaving in disgust I met Scott Bilgo @ BMW North Scottsdale. He took the time to show me the nuances of leasing and decoding the ads. I am proud to say I am driving a new 5 Series and I love it. I would recommend Scott to anyone that wants a BMW.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
Ali, was extremely helpful. Answered all my questions and did a very efficient presentation. Perfect Experience!!! Highly Recomended!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW North Scottsdale:
This dealership and family of dealerships is motivated to screw you out of your money! They do not understand customer relationships, customer value or lifetime value. They only march to satisfy the stockholders first, employees second and you're third! Do yourself a favor; stay away from the United Auto Group!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW North Scottsdale:
Bought a 2007 525 bmw, had problems with steering as soon as I drove off the lot. Service dept. replaced two front tires that had "flattened" from being on the showroom floor which was blamed on the Arizona heat. Hard to believe in an air conditioned building. Was also told "things that men make will break" was that supposed to make me feel better? Now, 2 weeks later, the sun roof rattles, the back doors will not unlock with the key fob or the internal controls, the telescopic steering function does not work at all and the car lags on acceleration. Going from a Lexus to a BMW has been the worst experience. I love the car, hate the service and would never buy another car from them again.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
After, I got out of the partking lot in front of their main door. The sales guy standing outside didn't even say HI before I pass although I was the only person outside their shop. <br><br>Inisde this nice place was a Museum with brain dead people standing and sitting around. It will stay dead as long as this place acts like this.<br><br>Anyways, I got the parts I need at the overpriced service shop and head out the door. This isn't a place I like to come back soon. <br><br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
After spending over two hours at another local BMW dealer who wouldn't honor BMW website's 'special' price offers, I departed BMW North Scottsdale shortly after I first entered... with a new 325i. The North Scottsdale facility is new and far nicer than any other in the Phoenix area. Since then, both Steve and the dealership's GM have contacted me to confirm that I was happy with my experience. As I conveyed to BMW via their phone survey, I could not be more pleased and have already recommended to a friend that she contact Steve for a potential new BMW acquisition. All things considered... a positive experience!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW North Scottsdale:
I will never step foot on the grounds of this dealership again. <br><br>I bought a CPO 2001 330C from another dealership in town (Chapman), even though I live close to North Scottsdale Dealership. Shortly after purchase, I had problems with the sunroof visor not sliding back, so I brought it to the Scottsdale dealership and they *fixed it* under warranty. It broke about 1 month later, so I brought it back. They would not fix it under warranty, and tried to explain how it was a result of long term misuse (not mentioned first time when it was *fixed*). They tried to charge me $1100 for repairs, and were totally unwilling to have it covered by warranty. I escalated this to their managment, who wouldn't budge, except to concede that if I had purchased the car from them it wouldn't of been a problem. I refused to pay. Other non related repairs were done at the same time, and when I picked it up, they again tried to charge me (to no avail) for LOOKING at the sunroof. The Car had not been cleaned, and I was given no explanation to the other repairs. <br><br>I brought the car the next day to Chapman on Camelback, and they fixed for free without any hassle and were generally in awe that Scottsdale gave me so much grief. <br><br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW North Scottsdale:
I had a 2002 BMW 745i that was an absolute disaster from the get go. Virtually every possible problem that's been documented on the internet happened to me it seems. My idrive turned into a no-drive. <br><br>After 12 visits here, BMW bought the car back and gave me a 2003. There are still some minor problems but it seems that the 03's have been vastly improved.<br><br>I will say this, I applaud BMWNA for doing the right thing and replacing my car. It's a terrible feeling walking to your car and wondering what else could possibly go wrong.

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