BMW Service & Parts

doesn't provide loaners as promised, rude, I have scheduled service with this dealership 4 times. Three of the times they called me the morning of the service to inform me the promised loaner I have scheduled service with this dealership 4 times. Three of the times they called me the morning of the service to inform me the promised loaner would not be provided. The only reason I got a loaner the other time was because they had rescheduled so often. They also did not perform some of the work I had requested. First, my right front wheel makes a loud hum that resonates especially between 40 and 60 mph. They said they had fixed it, but when the car was returned the hum was even louder and there was more vibration. I also asked them to check a time that was requiring air every 2 to 3 days. When the car was returned the low tire pressure light for that tire turned on again within 50 miles, and now requires air twice a day. It has now been 5 days and the dealership cannot provide an appointment with a loaner. It's service manager, Dave Rogers, told me I can rent a car at my own expense until they have room for me - the fact that the care has a non functional tire is my problem, not theirs. And yes, the vehicle is under warranty and I have a tire and wheel package through BMW. Mr. Rogers was rude right from the beginning of the call, with the attitude that scheduling issues were his customers' problem because he was doing the best he could. More

Great service will defenetly come back I dealt with Arturo he answer all my questions and got my 5 series back in a timely manner thank you I will be coming back again I prefer this bmw ser I dealt with Arturo he answer all my questions and got my 5 series back in a timely manner thank you I will be coming back again I prefer this bmw service center over mt kisco bmw just off my experience going 2 both of them More

horrible customer service Most of the employees at this place are mean and disrespectful. Not willing to answer your questions and concerns. High prices for labor. Very Disappo Most of the employees at this place are mean and disrespectful. Not willing to answer your questions and concerns. High prices for labor. Very Disappointed.... More

Incompetent service reps...don't understand the technology esp. Bluetooth. Minor repairs take weeks. Three days to identify problem, three days elapse before even ordering part, part has to c technology esp. Bluetooth. Minor repairs take weeks. Three days to identify problem, three days elapse before even ordering part, part has to come from Germany for another 10 day wait ( or months if backordered). No loaner cars whenever I go for maintenance (wait is beyond month) and policy is no loaner car if you have insurance coverage. Their customer service is so bad I assume they think they have a captive clientele but you can go to BMW Mt Kisco or Darien for better service. More

Made an appointment and when my vehicle was towed in they had not record of the appointment. They called to confirm my appointment and I indicated to them that the vehicle had been towed in and was already had not record of the appointment. They called to confirm my appointment and I indicated to them that the vehicle had been towed in and was already there. Was then told who my adviser was. Called numerous times to get a status update and calls were not returned. When I finally got through to the receptionist I was told the adviser was not in and the car was being brought in for evaluation (10:30 AM). When I did not hear from the new adviser I tried calling again and got hung up in an endless loop of automated no one answering. Tried again several hours later and again an endless loop of automation. Next day after trying to speak to a live person by phone I decided to go to the facility. When I arrived I was sent back to the original adviser. They had not looked at the car and had no record of the appointment. I showed my confirmation of the appointment, that was on my cell phone, to the adviser. Excuses galore. They said they would check it right away. I came back in about 2 hours and they had done the diagnosis confirming my suspicions. A lot of very expensive other service was recommended. The paperwork was a bit confusing and turns out that there were two different quotes for the same service. Ultimately they charged the higher price and explained that the other was a clerical error. I do not plan on returning to this Service Center and I would not recommend it to others. More

Frank is an excellent person to deal with in all aspects of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an of life. He took the time to find out what was important to my wife and I and then took us through the process clearly and quickly. To give you an idea of how he went the extra mile he even came in on his day off to make sure everything went smoothly with the delivery of our X3. I cannot say enough about how impressed I am with Frank and everyone at the dealership. I do not hesitate to recommend them to friends, family & associates. More

I liked the way place looked very clean. Will comeback for future repairs. The payment window is a little small it could use a bigger space for placing items when signing or paying. The amenities were g for future repairs. The payment window is a little small it could use a bigger space for placing items when signing or paying. The amenities were good, the snacks, the coffee, but a little restrictive, you need more room to walk by the snacks. More