BMW Tucson

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of BMW Tucson:
Back in August I went to the new BMW Tucson as it's called now looking to buy an M3. The sales people are downright snobs. They think you're doing them the favor buying from them. I asked if I could test drive an M3 and they said no. "No test drives on M3's." They won't deal either, "we don't deal on M's." Funny thing is that the M3's on the lot were the same ones that they had in their inventory when I first check 3 months earlier. You'd think they would try to sell them. Screw them, I went up to Chapman BMW in Scottsdale the next weekend and got $4500 off sticker. Much more of a selection, got the exact color and options I wanted and the sales people were more approachable. Don't waste you time with BMW Tucson, drive up to Chapman and save a boatload of money!

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Tucson:
We own two BMWs. Mine went in for service and when it was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel like putting this part back on (it was a cover to my air conditioner) and so he left it on top of the hood. After the car part was reinstalled, I asked to see where that piece was placed at (to make sure they didn't just throw the piece away while I wasn't looking). The mechanic looked at me like I had no right to question him about such matters.

My husband's BMW went in for service a few weeks later. He was given two phone calls saying "Come pick up your vehicle; it's ready." When he got there, not only had they lost the keys, but hadn't reset the car's computer. It still said that it needed to be serviced! After my husband complained, they still tried to charge him 170 for the supposed service. We've had to wait for several days now to get our BMW back from them and are going to pick it up tonight. Here's to hoping nothing else is wrong. I wish there was someplace else in Tucson where I could bring our cars.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Tucson:
I have dealt with Don Mackey BMW for 15 years, and our family has purchased several BMW products from them. We have looked at the competition in Phoenix and other locations but have come back to them for purchases. We have found them to be forthright in thieir discussions and more importantly in their actions. Service has been very good as well, cars delivered mostly on time when promised.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Tucson:
These guys always give me a hard time and act like they are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the point of sarcastic. They give you looks like you owe them something and you don't know anything. "Obviously you're not a BMW service advisor. Everything takes all day - nothing just takes a minute to diagnose." Like, how can you possibly know that? Whatever..., just a bunch of pricks you should otherwise avoid. Take your car in there and they give you a Pontiac as a loaner and usually with only a quarter tank of gas. I wish there were alternatives here in Tucson.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Tucson:
Trying to sell my 330 coupe. I have a buyer who makes an offer, pending the records check out on it. <br><br>(Side story: They explained they were shopping used BMW's private party because they were horribly mistreated when they visited Don Mackey. The sales guy nearly refused to show them cars insisting that maybe they couldn't afford it. So they walked out.)<br><br>When she called the service department this morning to see if she could get a copy of the service records, &quot;I wish I had got his name. It sounded like an old guy&quot; was totally rude to her. He was a complete jerk and wouldn't even tell her what she needed to do to get the records. <br><br>So, being 0 for 2 with Mackey, they've decided a BMW is just not worth it. If something so simple as buying a car or checking service history results in problems with Mackey they don't want to risk warranty or maintenance with an expensive car. And there is no alternative in this town. <br><br>So, since Mackey jerked me around trying to buy a $63,895 2004 M3 and have now run off the buyer that would have enabled me to get it - you think I would buy from them?? I'm having serious doubts whether I want to even own another BMW because I will have to deal with anyone at Don Mackey. And that's just sad.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW Tucson:
I have rarely met a group of people who consistantly try to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowing that Werner knows what he is talking about.<br><br>Kris Jobst is a very knowledgeablw sales consultant. Any question dealing with a tech issue he can probably answer. Making a deal is straight and fair. You might pay alittle less out of state but then who is going to care for your car AND you? After- the- deal treatment is top notch with courtesies that are not found in other dealerships (believe me, I am a car nut).<br><br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Tucson:
We haven't been able to meet eye to eye on cost, but that hasn't stopped me from trying. Repeatedly. <br><br>I first dealt with Wayne who is a stand up guy with a comfortable approach. I'd work with him in a heart-beat. When Wayne was out, Chris took over. Chris is enthusiastic and passionate about cars. I like that in a salesman, especially with evocative cars like BMW's. He has worked hard for me every time I've tried to put something together and I continue to call him back. <br><br>I'd give them a shot...<br><br>(sorry if I spelled your name wrong Chris!)

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