BMW and Mazda of Crystal Lake

My overall experience was Anderson Mazda was excellent! This is my second purchase/lease with this dealership and I will definitely make a third trade-in purchase or lease again! 1. Jim Conklin my sal This is my second purchase/lease with this dealership and I will definitely make a third trade-in purchase or lease again! 1. Jim Conklin my salesman ( twice over) is friendly, honest, & knowledgeable. He takes the time and effort to answer all your questions go over all details of your purchase. He makes certain that his customers are satisfied with their decision, and does not pressure his customers into a vehicle. A definite plus....Thanks Jim for all your efforts.. and Jim thank you for taking the time the following day to go over all the gadgets in the car with me, most appreciated! I will pass your card onto family and friends! 2. Nick Fazino did not waste any time in assisting me with getting me in the vehicle of my choice as well as the payment for my pocket book. Nick I know you went above and beyond in assisting me, It was very much appreciated. Thank you and you will be highly recommended.... 3. Max, that you for stepping in for Jim Conklin in his absence, you were very friendly and knowledgeable in going over the details of the vehicle. Thanks 4. Bob the (finance person) that you for making the transaction go so smoothly and quickly..... Bottom line: Great place to buy or lease a car and I will HIGHLY RECOMMEND ANDERSON MAZDA to family and friends! No pressures No wasting anyone's time Honesty Knowledgeable Extraordinary team efforts.. P.S. it was a relatively pleasant experience to lease my vehicle through Mazda! Thank you to all!!! Happy Holidays L.Gibson More

Jim Conklin doesn't pull every sales tactic in the book. He knows his cars, openly tells you what the extra fees will be, and makes himself available to his customers. He has been very willing to answ book. He knows his cars, openly tells you what the extra fees will be, and makes himself available to his customers. He has been very willing to answer any questions before and after the sale of our car. Due to our old car being totaled, crazy work schedules, and a busy family, we had to buy this car at a time/day that worked for us. He handled this situation very well. We couldn't be happier with the car or our dealings with everyone at Anderson Mazda. More

This is the first time I have ever purchased the same make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lak make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lake. Always professional and friendly. More

I was very pleased with my experience at this dealership. They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car, we were greeted by many smiling faces and a laid back, comfortable environment. There was no pressure to add on extras to the purchase. We were in and out of there in about an hour. I've never had such an easy experience buying a car in my life. More

My wife and I were pleasantly surprised by the amount of knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty options as well as Anderson's service training. The car we bought, the Mazda 6, was not on our list of vehicles to consider. After talking to Jim for a short period of time we knew he knew what he was talking about and not just giving us a sales pitch. Anderson won our business this time and will certainly have an opportunity to win our future business as well. More

Robert L sold us our new Mazda. Dan Bush did our financing. Both very professional and friendly. Robert was very helpful and knowledgeable. Our experience was very pleasant and quick. We really fe financing. Both very professional and friendly. Robert was very helpful and knowledgeable. Our experience was very pleasant and quick. We really felt like Robert cared about us and getting us the best deal possible, that we were comfortable with. I will definitely refer him to our friends and family. More

I just purchase a vehicle in the same day as I found on Anderson website. I have not purchase a vehicle in 11 years and had a fast pace no hassle experience that was awesome. Jason is a big car buff and ma Anderson website. I have not purchase a vehicle in 11 years and had a fast pace no hassle experience that was awesome. Jason is a big car buff and made my life easier as he did all the research for me. I was able to give him all my info on my requirements and he was able to responded quickly with all my questions. He was friendly and courteous when I arrived at the dealership. We took it for a test drive and he answered all my concerns with the used vehicle. I asked for a good price and he suggested the dollar amount off the sicker, with no resistance. When I had to meet with the financial manager, it was also very quick and easy. Dan Busch had all my paperwork ready to go and address all my concerns. I was able to use my credit union instead of there banks and they had no issues with it. While all this was happening they had the car clean and prep ready for me to take home even with out the full payment in there hand. I was shock to have taken home a new vehicle without giving them the check from the credit union. So I highly recommend using there dealership, because I received a great price and service all in a single day. More

I was very happy with the service and will continue to bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check More

If you are in the market to buy a new car go see James Schaefer at Anderson. James went over and above for me to help me get My new Mazda 3. James made sure I got the exact model and color I wanted. James Schaefer at Anderson. James went over and above for me to help me get My new Mazda 3. James made sure I got the exact model and color I wanted. James is a great salesman who cares about his customer and what they are looking for. More

Peter was very helpful and did a lot of work for this sale. He and the dealership worked together to get me into my NEW used vehichle. Bob Pearl, sales manager, did an outstanding job recognizing me and sale. He and the dealership worked together to get me into my NEW used vehichle. Bob Pearl, sales manager, did an outstanding job recognizing me and made me feel very welcome. I don't know if I will go to another dealer for a car again. OUTSTANDING CUSTOMER SERVICE!!!! More