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BMW of Alexandria
Alexandria, VA
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:30 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 960 reviews
August 31, 2023
Courteous and super efficient. Our sales rep was wonderful. Understood what we wanted. Great to work with Our sales rep was wonderful. Understood what we wanted. Great to work with More
by challis_verdure_0m
August 31, 2023
Good customer service and the experience was very seamless. I had no problems at all. seamless. I had no problems at all. More
by chad.chow
August 30, 2023
Good sales and financial support. Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more ca Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more cars available than I had expected. Very pleased with the process. More
by hemphill16
August 30, 2023
Bought the car by phone calls and e-mails, not an easy transaction but handled well. transaction but handled well. More
by malektheman@yahoo.com
Employees Worked With
August 29, 2023
This dealership is the absolute worst dealership I have ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I pai ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I paid cash for my car so they sold me (stupid of me) several extended warranties which I canceled within days. This was in May. It is now almost September . They will neither return phone calls nor e-mails. I have been in person twice and waited one of the times for 2 hours for the financial guy . I still haven’t gotten a penny back and am hiring an attorney because I just can’t deal with them anymore. More
by Dyancey22
August 29, 2023
Quick and efficient car purchase. They were committed to finding the best possible deal for financing. They were committed to finding the best possible deal for financing. More
by amandakung1
August 28, 2023
The above question needs a maybe, not simply yes or no. Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home. One big problem was that although this is my fifth BMW, it is very different and far more complicated than the first four, and I had no idea of which questions to ask. To start with, I was given two keys to the vehicle, one of which did not work. I discovered this when I got home and could not stop the engine or lock the car. I checked the owner's manual and confirmed I was pressing the right button. I then called the dealership and was told to try the other key. To my great relief it did work. Farah brought me a new key and programed it at my house in Bethesda. He saved me another trip to Alexandria, which I appreciate. However, when I took the X5 to get a Maryland inspection it could not be done because someone did not leave in the car the device to unlock the wheels. So I had to drive back to Alexandria to get it. Until Farah brought me the new key and showed me more about the vehicle I did not know how to turn on the radio, or to use the little wheel that brings up the apps and programs. I also was not shown how to charge the battery. I went to Electrify America and discovered that the connections did not fit my vehicle. I subsequently learned on my own that I cannot use a fast charger on a hybrid vehicle. I could go on, but the picture is clear. I simply wasn't checked out on the vehicle in an adequate manner. I have declined to provide a rating for Farah. I do not know whether the overall approach of the dealership is defective as opposed to his own approach. More
by johnapurnell
August 28, 2023
Christopher Clark was hands down the most genuine and kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent kindest person I have work with. He didn’t push or pressure, but provided plenty of options and asked all the right questions. He kept it transparent, with with his management on providing solutions, and went as far as preserving the car for me. Everyone I crossed paths with at BMW of Alexandria was also kind and easy to talk to. I look forward to doing future business with this team again! More
by User-62246b589c
August 28, 2023
Erin was terrific. Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful giving me exactly the terms and options I desired. Another great employee. More
by Dave Jennings
