Basir Sabeti

I had great experience buying my 2019 BMW X5. What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special t What really impressed me was their customer service after the sale. They stood behind the vehicle and promptly took care of a few issues A special thank you to Nichita, who was outstanding throughout the entire purchase. He was knowledgeable, patient, and never made me feel pressured. What really sets BMW of Alexandria apart is their commitment to customer satisfaction after the sale. Everything was handled professionally and without any hassle, and they even returned the vehicle freshly detailed. That level of service is becoming harder to find, and it speaks volumes about the dealership’s integrity. I truly appreciate the way they treated me before, during, and after the sale. If you’re looking for a BMW and want to work with people who genuinely care about their customers, I highly recommend BMW of Alexandria. Ask for Nichita—you’ll be in great hands! More

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My experience with Kamal Benhoummad and BMW of Alexandria was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days was deeply disappointing. I traded a recently leased BMW for another vehicle, and my monthly payment increased from $748 to $1,534.49. Within 2 days of fully understanding the financial impact of the transaction, I contacted the dealership, requested that the lease be unwound, and offered to return the vehicle. Rather than working with me to explore a meaningful resolution, General Sales Manager Kanchan Sedhai defended the dealership, declined my request and ultimately advised that nothing could be done. While an exchange was mentioned, no solution was offered that addressed the financial burden I was trying to resolve. I also made multiple written requests for my complete transaction file. The documentation I eventually received was incomplete, requiring repeated follow-up. What disappointed me most was not simply the outcome, but the lack of willingness to understand my concerns or work collaboratively toward a fair resolution. Once the paperwork was signed, I felt that customer service ended. Based on my experience, I cannot recommend BMW of Alexandria. As an additional note, I called BMW of Rockville, MD who spent time reviewing options and did everything they could to assist me, including calculating a timeline to help me get out of the lease at the right time. You can count on the fact that I will go back to BMW in Rockville, MD. More

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I met with the Finance Manager while having service work done to inquire about an extended warranty for my BMW I8 Roadster. He provided me an estimate and said he’d call me the next day as he needed to conf done to inquire about an extended warranty for my BMW I8 Roadster. He provided me an estimate and said he’d call me the next day as he needed to confirm some things. I’ve never heard back from him. The price was extremely high and I’ll most likely be getting the extended warranty elsewhere if I do. I don’t appreciate the lack of care or follow-up. I’ve purchased numerous vehicles here. By the way, the service department was fabulous in how they took care of me, I just cannot say the same about the Finance Manager. More

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The sales team is deceitful they sell “ certified “pre owned vehicles that aren’t certified. After 4 months of owning my car I find out it is in need of service that should have been done before it was so owned vehicles that aren’t certified. After 4 months of owning my car I find out it is in need of service that should have been done before it was sold to me as certified. The service team is slow and has poor communication skills there service department doesn’t keep oil or oil filters in stock I’m sure these aren’t the only things not available for repair they give loaner cars and tell you it will take a few days to get to your car so keep the loaner until your car has been serviced I don’t recommend this dealership to anyone and after this experience I’m contemplating on getting rid of this car and not buy another BMW More

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Bought BMW 5 series. Sales guy was good but finance manager was rude when I decline the services. No communication. They didn't gave manuals. Behavior was so rude. One Sales guy was good but finance manager was rude when I decline the services. No communication. They didn't gave manuals. Behavior was so rude. One of the manager told me it's used car so we are not responsible., I bought certified from them. No After sale. Service and respect..if you bought from them they don't know you. More

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Good dealership. Quality service This is my third experience with them I would recommend them. Quality service This is my third experience with them I would recommend them. More

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From the moment I walked thru door Andrii was the best service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thank service. Humble nice guy and helpful. Got me in the car I needed and his finance team and crew was great. Loved it. Plus I have my new machine. Thanks Andrii and BMW. More

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Quick, convenient and professional services throughout every step in the process. Would purchase another vehicle from them without hesitation. every step in the process. Would purchase another vehicle from them without hesitation. More

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Good sales and financial support. Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more ca Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more cars available than I had expected. Very pleased with the process. More

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Luke is of great help during the entire purchase experience. He is patient and has great attitude. Highly recommended! experience. He is patient and has great attitude. Highly recommended! More

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