BMW of Barrington - Service Center

Good Service Manager I had some issues regarding service center/advisor. But the service manager whose name is Marc contacted me in person and listened my issues well and I had some issues regarding service center/advisor. But the service manager whose name is Marc contacted me in person and listened my issues well and promised me to care my issues in the future. He is pretty nice and kind. Before you contact service advisor, I recommend you to contact this service manager first. More

Great Service! Rahim is wonderful! He was very friendly and professional! He was willing to help with any questions we had about our used vehicle purchase. Very impr Rahim is wonderful! He was very friendly and professional! He was willing to help with any questions we had about our used vehicle purchase. Very impressed all around. More

MVP of service at Motorwerks Erik helps my wife and me with all of our service and maintenance related issues. He knows EVERYTHING there is to know about BMWs. Erik is the MVP of Erik helps my wife and me with all of our service and maintenance related issues. He knows EVERYTHING there is to know about BMWs. Erik is the MVP of the Motorwerks team. Motorwerks BMW Barrington, IL More

Best Dealership experience ever! My overall impression of Motorwerks and there Staff has blown me away, the most professional, and upstanding employees I've ever met. Motorwerks is mo My overall impression of Motorwerks and there Staff has blown me away, the most professional, and upstanding employees I've ever met. Motorwerks is more than a dealership but a place for car enthusiasts from all over. Definitely a Top tier dealership. More

Exemplary service This place is a nonsense high-quality place, where people actually care an stick to the schedule. I'm a busy guy, and amazingly, everything was done o This place is a nonsense high-quality place, where people actually care an stick to the schedule. I'm a busy guy, and amazingly, everything was done on schedule and required one trip (something every business should do). I would recommend it wholeheartedly to anyone who needs to service their beloved BMW, you are in good hands. More

Extremely poor service department Service department is pointless here. I had alignment done after I bought my car from them, per the measurements provided, camber was out of spec a Service department is pointless here. I had alignment done after I bought my car from them, per the measurements provided, camber was out of spec after the alignment. I'm learning from another shop now that it is likely because all along either the strut can is bent or the aluminum mount at the wheel for the strut. In October of 2016 – I had the connected drive retrofit performed since then I have been having constant intermittent issues with the Connected Drive features not working due to the car stating “Network not available, please try again later.” In my own troubleshooting process I found that the SOS button would not work either as it would be unable to connect. Turning the car off, waiting, and turning it back on would make it work in most cases. This was all communicated to Service Advisors; and I was very patient as I know troubleshooting intermittent issues can be very difficult. I even would make standing service appointments, banking on the fact that the problem hopefully occurs on the day of the appointment, it would sometimes and I would come in; your service advisor was also aware of this. We also agreed that I would just come in without an appointment when the problem occurred, and that too I did – problem was not solved, it would always come back – no problem found. With the last occurrence – I dropped the car off; a couple hours later I was notified it was ready to go with a letter provided to me stating that connected drive connections are intermittent at the moment in the area because ATT towers are down in some areas. Well, that did not satisfy me as my problem started since the retrofit, not recently. The issues continued; and I was told “Well, atleast the car is running it could be worse and it’s not like it’s leaving you stranded”. I finally contacted ATT, and BMW customer service. BMW Customer service contacted your dealer multiple times, no response. Per BMW Customer Service, MotorWerks was to contact me, and guess what – they did not. I wound up taking the car to another dealer, they looked into the issue and actually worked with BMW NA along with the connected Drive team and appear to have solved it. I am now 2 weeks in and no issues. Previous Issue: Shortly after the purchase of my car in 2015 from you – my brakes would grind when braking and turning left. I brought the car to you to look into it – was still under manufacturers warranty, and had maintenance package on it. The brakes were re-seated, cleaned. The issue still happened, I came back, the same thing was done along with a couple other things. I picked up the car, and the grind was still there – I went back and your service advisor said “That’s just the way BMW brakes are, they grind, that’s normal.” I know that not to be true so I wound up stopping working with that particular service advisor, isolated it to him and refused to have him as my advisor moving forward. Additonally, I went to another BMW dealer they took a look at it and immediately diagnosed it as plate rubbing against the rotor and fixed it – no more grind, problem solved. They did not try to BS me and tell me that it was normal. More

Extremely efficient! I love the electronic appointment system! Anna and the system are SO efficient - they keep everyone on the same page. The service center floor seem I love the electronic appointment system! Anna and the system are SO efficient - they keep everyone on the same page. The service center floor seems to be very well managed. Very friendly, helpful and professional staff and extremely CLEAN. Service was performed in estimated timeframe. All in all, quite impressive operation! More

Top Notch Service My first service trip to MotorWerks was pleasantly uneventful....a rarity these days. Paul knocked it out of the park, providing me with good updates My first service trip to MotorWerks was pleasantly uneventful....a rarity these days. Paul knocked it out of the park, providing me with good updates as the day progressed. Keep up the great work! Harry Gianos is the sales rep who sold the car to me, and he has been very actively engaged even months after the sale. Simply a great team that you don't find anywhere else! More

service the service advisor Elliot Faulkner went above to insure my care was maintained properly, detailed and returned me to me in a better time frame than i the service advisor Elliot Faulkner went above to insure my care was maintained properly, detailed and returned me to me in a better time frame than i anticipated. He kept me updated thru the proceedings and greeted me by name when i arrived for the service. Elliot is a excellent employee, the kind of guy I would hire for my business. He really goes out of his way for the customer and to insure the customers needs are met and they leave with a truly satisfying exerience. More