BMW of Barrington - Service Center

Intermittent issue with Sirius radio Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire car). Erik Swanson was immensely helpful throughout the process. He documented the issue, arranged for a loaner, and communicated consistently with me as they tried to replicate the problem we were experiencing. I happened to have a picture of the display when it was malfunctioning and they were able to use that to further diagnose the problem. Erik was not in a hurry to get the car out of his shop but took the appropriate amount of time necessary. He respectfully requested to keep the car for several days after the repair to make sure the problem didn't surface again. Erik communicated with me daily (email or phone) and routinely said he wanted to give us the car back only once he knew it was working error free. More

Hands down, best dealership ever! I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very profession I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very professional service technicians and service advisors, and everytime I leave this dealership, I know that the vehicle serviced correctly the first time. In terms of cost, they're very competitive with their services and overall I would highly recommend this dealership for service. More

Regular Maintenance My car was due for an oil change. I felt that there may have been a problem with the front tire, so I asked to have that checked out, as well as a gen My car was due for an oil change. I felt that there may have been a problem with the front tire, so I asked to have that checked out, as well as a general check on fluid levels, etc. My service advisor, Eric Swanson, did a great job finding out what the problem was and checked to see the coverage under my extended warranty. Once again, the service department at Motorwerks took great care of my car, and I feel confident that everything is working properly. More

I feel very special when I am treated there for service. Erik Swensen makes me feel very special when I am treated at Motorwerks. He knows me, but more importantly he knows the history of my car. When I la Erik Swensen makes me feel very special when I am treated at Motorwerks. He knows me, but more importantly he knows the history of my car. When I last took it in, my car wasn't scheduled, but he took me in anyway. He fixed my Bluetooth connection on the spot, so I could have my phone back, called the number I asked him too, because I was unavailable that particular day. We were able to speak, after all, and he reported what the problem was and said the car was ready and waiting for me. He is so reliable as is the dealership. If I had to buy another car, I'd want it to be from Motorwerks and I'd want Erik to be the person I deal with because he takes the time to get to know me AND my car. More

BMW Service Eric is always so helpful whenever I contact him with an issue. I am always provided with an estimate of repairs prior to any work being started, and Eric is always so helpful whenever I contact him with an issue. I am always provided with an estimate of repairs prior to any work being started, and am always given a loaner car when needed. While there are certainly less expensive places to have my car repaired, the level of customer service and friendliness of the staff does not compare to that of Motor Werks. More

BMW Service Service rep was helpful and sorted out the problem quickly. Car loaner process was easy and I had a car that I was very happy with. Service rep was helpful and sorted out the problem quickly. Car loaner process was easy and I had a car that I was very happy with. More

Excellent service! MW has serviced my 2005 325i since I bought it and the service level has been consistently excellent. I won't take my BMW anywhere else! MW has serviced my 2005 325i since I bought it and the service level has been consistently excellent. I won't take my BMW anywhere else! More

Outstanding Service -- Always Motor Werks in Barrington -- particularly the BMW service crew, is the most diligent I have ever experienced. They are thorough and complete. I would Motor Werks in Barrington -- particularly the BMW service crew, is the most diligent I have ever experienced. They are thorough and complete. I would not take a car anywhere else for service. More

Buyers beware! After buying 13 cars here from Sam Ryder over the years and having no problems, I continued to buy here. Until my last car was bought here. Then there After buying 13 cars here from Sam Ryder over the years and having no problems, I continued to buy here. Until my last car was bought here. Then there has been nothing but problems with it. They could not fix it, over and over I brought it back. Then I complained. Since the complaint I was told they would no longer service my car. Wow! One complaint over 15 years! And numerous Porsche and Bmw purchases. The owner is very unprofessional. And I was clearly told, they do not need our buisness. Hope to warn future customers not to complain here about service. Oh and our other x5 had to be brought in 7 times for a tail lightbulb they couldn't fix. They had to bring in a bmw specialist. More