BMW of Birmingham

I purchased a Certified Pre-Owned (CPO) 2008 BMW 328I Sedan in August of 2010 and everything was fine until I was lied to about the maintenance warranty. The Finance Manager lied to me about the mainte Sedan in August of 2010 and everything was fine until I was lied to about the maintenance warranty. The Finance Manager lied to me about the maintenance warranty return policy; if you purchase this warranty it is not really a warranty it is a service contract and remains with the vehicle. This means that if you trade-in your car, upgrade to another vehicle or just sell it, the warranty cannot be refunded back to you. The warranty stays with vehicle, which means the new owner takes possession of the "service contract." This is a load of crap..... I decided to trade my car in because of the premium gas it used. I lived too far from work to drive the car everyday using premium gas. When I contact Tom Williams about canceling my warranties and getting a refund, I was told the maintenance warranty is non refundable unless the car is totaled out. The warranty cost over $2,000.00 and was less than 30 days old and they didn't want to refund my money. I will never purchase another vehicle from them nor will I recommmend this dealership to anyone. I will tell this - NEVER buy any of the warranties from this dealership. A good rule of thumb is to wait until your basic warranty expires and then contact other warranty companies to purchase a warranty. You'll be surprise what you can save. Also, if you do buy a used BMW, buy the CPO becuase the warranty is better than the warranty on a brand new one...trust me. A New warranty is 4 yrs/50,000 miles whichever comes first. The warranty on a CPO is 6 yrs/100,000 miles whichever comes first. One last thing, please obtain a Blue and Black Book value of the automobile you interesed in purchasing because if you don't, you could end up like me....upside down in your car when you go and trade it in. Don't be afraid to negotiate a deal...if they really want to sell it, they will work with you...trust me!!! More

We lease a new 2008 X3 3.0si in 2008 for my mom who relocated to Birmingham from California. It's been two years now and we all still love the car. Our lease is about to end and we can't wait to visit relocated to Birmingham from California. It's been two years now and we all still love the car. Our lease is about to end and we can't wait to visit Tom Williams BMW again to seek out our options. Karreem Battles is not only our car salesman, but our friend as well. Every time we come in for service, Karreem is there and ready to greet us with a fresh cup coffee! Service is also great and always gets my car serviced as promised. Thank You Karreem Battles and Tom Williams BMW More

I received excellent customer service at Tom Williams BMW! This was my first experience with the service dept. From the initial phone call to make the appointment through the time I picked up my vehicl BMW! This was my first experience with the service dept. From the initial phone call to make the appointment through the time I picked up my vehicle after service, all the staff were extremely helpful and went out of their way to assist me. The appointment setter really went out of her way to give me the information about the service process and the service history on my car. My service advisor was great and kept me informed on the progress on my car at least daily. Everyone was very friendly and it was by far the best experience I have had with an automobile service dept. More

The worst car service ever. My main problems are that they overcharge,are stingy with loaner cars, and are super slow on everything from returning phones calls to the actual service. Also, they NEVER a they overcharge,are stingy with loaner cars, and are super slow on everything from returning phones calls to the actual service. Also, they NEVER answer their phones. I ALWAYS have to leave a message for them to call me back hours later. Then, they wanted to charge me $50 for a light on my car, so I went to another service department and they charged me $8. I've started going to Momentum and I like it better. More

I've owned my 2001 740iL since June of 2003. It was a CPO vehicle and came with 23,477 miles on the odometer. I've only put 13,570 miles on the car since, with most coming in the first two years of ownership vehicle and came with 23,477 miles on the odometer. I've only put 13,570 miles on the car since, with most coming in the first two years of ownership. My wife and I (both retired) use it primary for long road trips. Cosmetically, the car is "showroom new" in appearance. During my ownership, the car has performed quite well. On the open road, it's a dream to drive. So far, the only major problem I've experienced was the A/C compressor going out in Dec. of '04. The compressor was replaced under warranty - no questions asked. If only the dealership would show such a response to my other (minor) complaints, I would be really pleased. You know, things like, driver's door rattle (not fixed), excessive air noise from sunroof (not fixed), poor AM reception and buzz (not fixed) and occasional (but troublesome) failure to start (not fixed). One day, a little over a month ago, the car wouldn't start no matter what I tried (e.g., trickle charged overnight and/or jump-start). The next day, after multiple attempts (key cycles), it started in a perfectly normal fashion. So, again I drove to my local oil change/tire center and had them check the battery, alternator and anything else they could think of. They couldn't find anything wrong. My next stop was the BMW dealership. With my CPO coverage set to expire in a few days, I wanted: 1) My sunroof noise problem looked at again 2) My sunroof to again lay flush with my roof line (Their previous adjustment had raised the trailing edge approx. 5mm above the roof line) 3) My lifter-like clicking noises checked 4) My starting problem analyzed. After a stay of over 20 days, this is what they found and/or serviced. My "seal for sunroof coming apart" was repaired at a cost of $258. This is interesting, since I hadn't opened my sunroof more than once or twice since their previous adjusted for wind noise (back in Jan. of '05). In addition, after leaving their service center, I soon discovered that the inside sun shade wouldn't close. This problem was fixed in about 15 minutes after my U-turn back to the dealership. Service tech stated that "new gasket hadn't been seated properly and sunroof lid was slightly out of adjustment." My complaint of "lifter-like clicking noises" on start-up after sitting. Technician "could not find any noises at this time that were abnormal." My complaint of starting problems was not written into my service request although I had specifically requested that they identify the problem. The service advisor, when asked about this, told me that "my car was started every day and that they hadn't experienced any problems." When I picked the car up that Saturday afternoon, it started fine. I didn't have any starting problems on Sunday either. However, after sitting in the garage through Monday, it wouldn't start on Tuesday or Wednesday. The next morning, I got a call from the tire center asking me to drop by if I was out and about. A few hours later, I was handed a print-out titled: E38 740I, 740IL WITH M62TU: INTERMITTENT "NO-CRANK, NO-START" CONDITION The head mechanic at the tire center hadn't given up on my problem and had done some research on his own. He had found the above titled service bulletin posted on some site they subscribe to. WHY DIDN'T TOM WILLIAMS BMW KNOW ABOUT THIS? More

I have had many service related problems with this dealer. The first one was after 2200 miles the "check engine soon" light came on. They connected my car to the computer and it said it had two bad dealer. The first one was after 2200 miles the "check engine soon" light came on. They connected my car to the computer and it said it had two bad O2 sensors. So they replaced the sensors and the car ran worse. Over the course of two weeks they replaced sensors, replaced a $1100. computer then the car would not even run. Then they read the Factory service bulletin sent to all dealers a full two months before I bought my car and it said to replace the Ignition coils. They did that then it really really ran bad. Finally, they reset the computer (because the Ignition coils were not bad now so the computer correction was wrong) and it has been running fine ever since. 2 1/2 weeks for something that should have only taken 1/2 of a day. The second thing was when they did the 1200 mile oil change the did not change the oil. I had to call BMW NA and have them call the dealer to get them to change it. Along with that process they did not replace the top to the power steering pump. I discovered this about two months later. Needless to say I was kinda disappointed. The top slipped out of my hand when I tried to put it back on. I took it back to the dealer to have them get the top and put it back on. There is a three piece cover panel that is under the front of the car. Instead of removing the panel they used a screwdriver to pry it open. This caused the panel to hang into the wind and slap against the ground at high speeds. I almost had a accident!! I thought the berings were going out at first. Again back to the dealer to fix a problem that should have not happpened. For what it is worth I will never buy from this dealer again. More

First off I have never been able to just call and make a service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I' service appointment with Tom Williams, It's always, let me get your name and number and have the person who schedules apt. call you back. And then I'm luck to get an apt within 2 weeks. There sales staff is very uncooperative, which is why I didn't purchase my car from them, and the same can be said for the service people. I wouldn't have my car serviced there either if there was another dealer in town. It's impossible to get a loaner from them, even when I have had to return the car for the service dept. to fix a problem they caused they wouldn't let me have one. More

Would only recommend this dealer if there was no other resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience w resort. Customer service is poor. After having to beg for a loaner car, they tried to charge me $5.00 per day. I have not had any bad experience with the quality of work. The sales people are not very friendly at all. Once, while waiting on having my car repaired, I browsed the showroom. I never had a salesperson approach me to say "Hi" or nothing. In fact a salesperson bumped into me and didn't even say excuse me. More