BMW of Bloomfield

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris and Craig Hacker

My Review of BMW of Bloomfield:
I sent an email to the Service Department to make an appointment to fix my fuel gauge which was broken. Craig Hacker, their Fixed Operations Director was responsive and helpful in replying to my email. I fixed an appointment to go down and was promptly greeted and received by the front desk whom directed me to Craig and assigned to a SA Chris. The whole process was swift and painless, and I got a loaner car even though I did not purchase my car from the dealership.

A few hours later, I received a call from Chris giving me an update that my car should be ready for collection the next day and he would call me again to confirm when it's done. Chris called me again the next day and I went back to collect my car in the evening. Got my car back cleaned both internally and externally and to top it off got a full tank of gas. Definitely the best service center I've been to and great customer service as well! Big Thumbs up to the service staff!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Flavio

My Review of BMW of Bloomfield:
I am always treated well whenever I take my car in for service. I have had small problems with my car ranging from a light bulb outtage, to a flat tire, to a scheduled maintenance. I am always pleased with the work that they do here. I have also recommended others who have shared my same experience. Even if there was ever a hiccup along the way, the team there did everything in their power to correct any oversights (which had nothing to do with the actual servicing of my BMW). I would gladly recommend this service center to anyone who has a BMW. They are knowledgeable and treat customers in a very friendly and caring manner. It is also located in an easily accessible, convenient area. Very good team here.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Helen Ng

My Review of BMW of Bloomfield:
This is my third new car purchase from this dealership. Buying a new car here is a no hassle experience. Professional salespeople like Helen Ng adds positively to this experience due to her respectful knowledge of the cars she is selling and amicable personality in working out a deal. The highly professional service department is another reason why I keep coming back. You can't get much better than this dealership. I have purchased many new cars in my lifetime. BMW of Bloomfield is, by far, the best.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ozzie

My Review of BMW of Bloomfield:
I have bought 4 BMW's from this dealer and their sales and service are tops. Prices are as good as anywhere or better than many, and the service department is efficient and courteous. I picked up my car from service one time and it got bird droppins on it after they washed it. It was too late to re-wash, so they offered to detail it completely at my convenience, which they did.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service advisor

My Review of BMW of Bloomfield:
I had an oil change. OK. 1 week later, enginc service light is on.
Returned, was told that I had a broken clip, which had caused the sensor for the gas tank pressure to turn on light. A 5$ fix and a $125 diagnosis. Timing is suspicious.
At the same time I had some suspension issues to be checked out.
I was given a diagnosis and recommendation for repairs that was remarkably extensive suggesting suspension related repairs of $3200 + 200 for another belt that was "cracked" but not broken.
I took the same car a few days later to another BMW dealership ane had necessary(?) repairs done for $900. The following day the car passed NYS inspection with flying colors.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bernard

My Review of BMW of Bloomfield:
I dropped my car for service. What an awesome experience. Although I did not buy my car from them, they treated me very professionally. Service is efficient, friendly and most importantly, very honest.

The only negative thing is I have to schedule an appt 2 weeks ahead in order to get loaner car. But this is common for any dealership.

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