BMW of Bloomfield

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mo, Mohamed, Victor

My Review of BMW of Bloomfield:
I just want to thank EVERYONE at BMW of Bloomfield for helping me get into my dream car - a white Certified Pre-owned BMW X3 with beige interior! Not only did they have a few X3s to choose from, the customer service was OUTSTANDING! I felt comfortable with my purchase and everyone there went OUT OF THEIR WAY to help me and make me feel important. I had spoken to a few other dealerships in the area prior to visiting Bloomfield and was given attitude and made to feel like they didn't care if they got my business or not. "Mo", Mohamed, and Victor were some of the nicest down to earth car salesmen I've ever met. I went to them with an offer, and they made it happen!!!! I was truly surprised and impressed with the way I was treated there and I would encourage everyone I know to go to BMW of Bloomfield!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Flavio Fandino

My Review of BMW of Bloomfield:
This is my second review about this dealership so far. The first one was when i bought it and the second one is now when i went back for service.My cars 3rd break light in the rear was hanging and it was really awkward. I scheduled an appointment with Flavio and He was very courteous and excellent in communicating with me. He gave me a courtest vehicle anticipating that the work would take a lot of time.The service techinician took his time in fixing the rear brake cover and the rear glass and tested it so that the circuit is in a running condition. Flavio was constantly replying back and forth to me regarding the status of the vehicle and i guess around 25 emails were exchanged between us. And i surely need to tell you all about this. I wanted the BMW assist to be activated.And i think Flavio forgot to mention that there was a cost associated with this work. But when i went back to pick up the car they told me that it costed $72 dollars and i was very disaapointed that they havent told me in the beginning.But flavio immediately waived the cost and made sure i went home happy. I am really happy that i found such nice people and after this incident , i recommended most of my friends to go to Bloomfield and rightly so everyone were happy with the dealership. I have been to 4 states in USA and i bought cars from different dealerships but i can tell you that there can be only a few dealerships which are as good as BMW of Bloomfield. I will keep writing all my experinces with Bloomfield dealership regularly and i really wish everyone else do the same . Becuase they are really very nice people who know how to make the customers love them.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rich Pescatore and Craig Hacker

My Review of BMW of Bloomfield:
Just visited the new BMW of Bloomfield service facility.... all I can say is WOW! I walked into a whole new experience of BMW. Not only was the experience with my service writer beyond my expectations but the whole feeling and vibe in the new facility was off the charts. I highly recommend any BMW owner to visit this facility, nicest center I have seen in Northern New Jersey, additional surrounded by some awesome resturants and shops.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Pamela DeLorenzo, Bill

My Review of BMW of Bloomfield:
Pamela DeLorenzo was extraordinarily helpful and knowledgeable, returned every phone call, and answered every question. She introduced me to a car that I wouldn't have known I wanted without her assistance. She made the process such a pleasure! Bill in Finance was tolerant, patient and also quite knowledgeable.

I would recommend this dealership, Pamela and Bill to anyone.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Pamela Delorenzo

My Review of BMW of Bloomfield:
i did not purchase a car at this dealership only because they didn't have exactly what i wanted, but was so pleasantly surprised by the service and personality of the salesperson - Pam Delorenzo that I felt compelled to write a positive review. I will be in touch with her about upcoming inventory and hope to find what I'm looking for at BMW of Bloomfield.

John Castro

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Pamela Delorenzo, Chris Vendor and Bill from Finance

My Review of BMW of Bloomfield:
I would recommend BMW of Bloomfield to anyone. Pamela Delorenzo greeted me as soon as I entered the showroom; She was very courteous and attentive. She made me feel very comfortable through the whole process. She was very informative, helpful and I never felt pressured to buy a car.
Bill from Finance was also very professional. He explained everything step by step and in detail. I was very Happy and satisfied with my experience. Thanks Pam and Bill...

Chris Vendor I would like to thank you and the service team for making my first experience with your department a pleasant one. All of my request were completed to my satisfaction. Thanks again.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Pamela DeLorenzo

My Review of BMW of Bloomfield:
My experience with Pamela DeLorenzo and Bloomfield BMW was very positive. She was very curtious and attentive to my needs. I was given alot of time to make my decision with very little pressure. I was encouraged to look at all the cars available before making my decision . The test drive was very good and a great opportunity for me to really feel the car. My entire experience was positive including the gentleman who assisted me with all the paperwork. He was very informative and patient.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Craig and Rich

My Review of BMW of Bloomfield:
Excellent service with zero hassles. I was given a warm welcome and the service on my car was completed in a very prompt manner. The experience was definitely one of the best I ever had with auto service. I highly recommend Bloomfield BMW for both service and sales.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Flavio

My Review of BMW of Bloomfield:
My experience at the Bloomfield service dept has been mixed. I am now finding several recurring issues. A leak that leaves standing water on my floorboards is the most annoying with the same solution proposed by BMW service (clean out the sunroof drain @ $125/hr again). No thanks. It seems to me that the dealer is trying to turn the car around as quickly as possible, which makes sense at a place like BMW (mostly new cars, still under warranty - the customer doesn't feel the level of technical service they are or are not getting because they're not paying for it). I just think they've dropped the ball for those of us who want more out of a $40K+ vehicle than 50,000 miles. This is the 3rd repeat repair I have had with BMW. That's not my service person's fault - it seems like a business model / upper management issue to me - they forget the people who are not turning their car over every 4 years and are actually paying for their misdiagnoses and failed repairs. The gripe I have with BMW Bloomfield was that I found no support or flexibility when I spoke to the service manager on the repeat repair and I was told that they are following their protocol (which has still not lead to successful diagnosis of the leak after how many years of trying). It's time to step outside the box if you have to and deliver actual repairs, not just coffee and a smile. I am really disappointed with BMW and I won't be buying another one.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Vendor

My Review of BMW of Bloomfield:
I had a check engine light on my cpo X5.I always go to Chris Vendor because he is the best one there.When the saleman sold me the truck he introduced me to Chris and told me he was the best guy in the service dept. And Chris has always come through for me.The truck was ready and washed before the promised time that Chris gave me. I would recommend Chris to everyone.The only negative things I can say about the visit is about the dealership itself.The building is old and ugly.

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