BMW of Brooklyn

I brought my car for service they kept it for a few days and spilled coffee on my WHITE car. After arguing with them for a few days the detailed the car for free however they were unable to take out all th and spilled coffee on my WHITE car. After arguing with them for a few days the detailed the car for free however they were unable to take out all the stains in addition my car was making noises. When i called them for an appointment to get this fixed again the told me i have to wait 1 month and they didnt seem to care that i bough 3 cars from them in one shot. I then took my car to open road later to find out that LIFE QUALITY forgot to change my brakes OPS!!!! When i came there for an oil change i spent 40 min. there and no one seemed to care. More

if you own a bmw do your self a favor and never take it to life quality for service. unexperienced mechanics, stupid advisers, unfriendly and unhelpfull customer service staff. management are as bad as the to life quality for service. unexperienced mechanics, stupid advisers, unfriendly and unhelpfull customer service staff. management are as bad as the rest. bunch of clowns representing bmw. what a shame. people you are better of taking your car to a gypsy mechanic then taking it to lifequality. they never fix the problem from first time nor the 5th time. thats if they know the problem. if the problem unknown they will keep your car for a week and they promise a day and to top that off they never find the problem. they give you an appointment for 6 weeks later. you wait all that time and then you go there and they tell you you have no appointment, nothing shown. i think a bunch of first graders can run and manage a business better then the clowns at life quality. i think they should rename it from life quality to NO quality. More

I would like to voice my dissatisfaction with a service performed at your center on my BMW. I felt that I was being ripped off and I don’t feel that the service performed was on par with what the BMW servi performed at your center on my BMW. I felt that I was being ripped off and I don’t feel that the service performed was on par with what the BMW service level should be. I brought my car in on Friday August 3 to be serviced on Monday August 6. I have an electrical short in the car which drains the battery completely if the car is left to stand over night. My service advisor, Steve Itkin said that you would perform an electrical diagnostic for $189. I tried to contact a service advisor on Monday to determine what was wrong but was unable to do so. On Tuesday, I got in contact with Steve who told me that they where unable to find the source of the short and that it would require installing a BMW battery to do further testing because my battery was outputting “slighty” lower voltage. He informed that the price would be an additional $290 dollars to do so but it wouldn’t solve the problem because he knew that the battery was not the source of the problem. This signaled to me that I was being ripped off so I told him that I would call him back. I contacted another local dealership to find that both a diagnostic and a battery were each more than $50 cheaper at the other dealership. Regardless of the difference I am pretty sure that diagnosing a short does not require a different battery so I told Steve that I would not being installing the battery and that I was going to pick up my car Wednesday morning. Steve gave me a run down of what the mechanics found. First he explained the slight differences in output in the battery and how much my car was draining. He then began to tell me that my ball joints in the rear need replacing. I was a little confused as to how they discovered this since they were supposed to be looking for an electrical short. He then told me that I needed new catalytic converters which I knew about and he told me that the check engine light was on. He continued to say that he does not know why the check engine light was on. I informed him that it was because of the catalytic converters. It surprised me to hear that he did not know the cause of the check engine light especially since the code for catalytic converters pops up during a diagnostic. I took my car somewhere else and I don’t think I will ever use or recommend Life Quality for service. I felt that I was being taken for a ride given my young age and that the problem could have been fixed. More

I asked about loaner car while my vehicle would be in service, I was anwered that " We don't give loaners to people who didn't shop in our dealership. You bought it at different location" I payed 50k for service, I was anwered that " We don't give loaners to people who didn't shop in our dealership. You bought it at different location" I payed 50k for my 5 series. This kind of service is unacceptable. More

This is an awful place to get a car. I had a 325i and they never fixed my problem. I took the car in 4 times and the first 3 times they never even bothered to check the car. All they are interested in is they never fixed my problem. I took the car in 4 times and the first 3 times they never even bothered to check the car. All they are interested in is making a sale. They claim that they have the best BMW customer rating in NY, but that is becuase they hound you to give them a high rating and if you don't, as the service manager told me there, "It is NOT in your best interest NOT to give us a 5 after a service". I think this statement speaks for itself. I have definitely been put off BMW's for life! More

I have dealt with Life Quality Motor sales of Brooklyn, NY for almost 4 years now and its been an honor to know these people. They have not only treated me as a customer but treated me like family. I recei NY for almost 4 years now and its been an honor to know these people. They have not only treated me as a customer but treated me like family. I received nothing but friendly and honest advice from these guys and I am more than happy to recommend them. I want to thank the guys at Life Quality Motor sales in all departments for their caring and support! <br>Yours Truly<br>Samir =) More