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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
785 Reviews
Call Dealership (877) 620-2489

1060 Auto Center Court

Carlsbad, CA

92081

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Showing 785 reviews

June 01, 2024

Very professional and friendly. The appointment with the person who walked me through all the features with endless patience was particularly useful and appreciated. More

by JG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Cheyene
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Helpful
May 31, 2024

We brought our suv in for a transmission issue. The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of ou More

by b.allen245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Helpful
May 29, 2024

My car warned me that my brakes were malfunctioning and to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. More

by wahoomarcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern Larson
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May 30, 2024 -

BMW of Carlsbad responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 28, 2024

They were great , easy and professional to work with! I highly recommend them. Jay my sales person was awesome. More

by vanessadixon534
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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May 29, 2024 -

BMW of Carlsbad responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Helpful
May 28, 2024

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an ex More

by vguzmandow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bjern Larson
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May 29, 2024 -

BMW of Carlsbad responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (760) 335-6124 to speak to our manager directly.

Helpful
May 27, 2024

Worst customer service you will ever get in your life. Don’t even bother going here More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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May 29, 2024 -

BMW of Carlsbad responded

Hi Parker, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (760) 335-6124 so we can assist you further.

Helpful
May 27, 2024

One of the best experience. Buying a car from BMW of Carlsbad was hassle free and a great selection of vehicles. More

by Tewills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Torres
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May 27, 2024 -

Tewills responded

One of the greatest experience I've had buying a car.

Helpful
May 26, 2024

Great service and friendly, knowledgeable staff. Wouldn't take my BMW anywhere else. Highly recommended. More

by mvanlierop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Van Lierop
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May 28, 2024 -

BMW of Carlsbad responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Carlsbad. If you ever need help, just give us a call. Happy motoring!

Helpful
May 23, 2024

Showed up for a 10am appoint, 35 minutes later no one addressed my arrival. Had to track down service advisor myself. It took 3 days to complete an oil change, brake fluid, and investigate a washer fluid More

by huron97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian C.
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May 24, 2024 -

BMW of Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 335-6124 to discuss what we can do to help.

Helpful
May 23, 2024

Very professional and friendly service. Try to work with you according to your needs. Very inviting waiting room. More

by mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenji
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May 24, 2024 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Helpful
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