BMW of Catonsville

It was a pleasure to work with Jae Lim. I will recommend him to everyone. He was very patient, professional, and courteous. him to everyone. He was very patient, professional, and courteous. More

*****This dealership is fraudulent***** Please read this review and stay away from this dealership To start, you can review other comments that were made by people who shared a similar situation occurrin review and stay away from this dealership To start, you can review other comments that were made by people who shared a similar situation occurring on their order. The sales manager will more than likely comment back on this post stating that this was an honesty mistake but when there are dozens of other people claiming the same issue, then there is a pattern of this fraudulent activity. Also, please note that the dealership will probably post dozens of fake ‘5 Star’ reviews after my review has posted as a way of further removing my post from featured recents. I am not scared to share my experience. Every single thing that I write is honest and factual. Here is my story: On September 9, 2021, I placed an order for a 2022 BMW X7 M50i through a broker named David Aviles. Even though David is a independent broker, all of his emails and conversations with me suggest that he is linked to the dealership, BMW of Catonsville. When placing the order with David Aviles, it was communicated on several occasions, both via phone call and text message, that I would be personally picking up my vehicle at the BMW South Carolina factory. During this time, I would also be able to attend the complimentary BMW Performance Center Experience. David Aviles summarized this process and added that he would need to overnight the lease agreement paperwork to my home address so that BMW could receive the purchase documentation two weeks prior to my pick up at the factory. Throughout the past month, I have contacted David Aviles several times through text message (all of this is documented and can be easily produced). On 9/9/21, David Aviles provided me the “Vehicle Inquiry’ order form. On this pdf, I was given an Order Production # and with that number, I was able to track my vehicles production on the BMWUSA.com website. This gave me insight as to the progress of the vehicle and gave me a good idea of when the car would be completed. Over the past two weeks, I have contacted David Aviles several times questioning why I have not received the lease agreement paperwork in the mail. Seeing the cars production status getting closer to completion, I became more worried that I would not get the paperwork in the mail in time in order to send it back to BMW two weeks prior to my pick up at the South Carolina factory. David Aviles was now blatantly ignoring my text messages and phone calls. As of yesterday, 10/4/2021, the tracking shows that my vehicle was ‘dispatched from the factory’ and is in route to the dealership. I contacted BMW corporate today at 9:32am and spoke with Jasmine, who advised me that the BMW X7 M50i, has indeed, left the factory late last night and was en-route to BMW of Catonsville. On October 5, 2021 at 11:14am ET, I placed an outbound call to David Lee, General Sales Manager at BMW of Catonsville. During this phone call, David Lee informed me that the vehicle order that was placed on 9/9/2021 by David Aviles was placed under David Aviles’ name and not under the customers name (me being the customer who placed the order after BMW Financial Services pre approved me). David Lee could not provide justification for why this was done as placing a vehicle order in the name of the customer is generally normal sales practice. David Lee then went on to inform me that there had been a huge mistake and that my vehicle that I had ordered was accidentally sold to another customer by a different sales representative at BMW of Catonsville. David Lee stated that he took ownership of this mistake and that the only thing he could provide me is a brand new vehicle order; one that would require I wait until end of November to receive. Over the past month, I have lied to and deceived by BMW of Catsonville. This dealership is using deceitful sales practices and they need to be shut down. Please do not rely on this dealerships 4.9/5.0 exaggerated rating and do research before buying from them! More

Great vehicle shopping experience! Jae Lim was awesome. Would recommend him when your ready to buy a your next BMW. He was very personable and we appreciate the awesome customer service! Thank you. Would recommend him when your ready to buy a your next BMW. He was very personable and we appreciate the awesome customer service! Thank you. More

The best dynamic duo that is in BMW! Brittany Hill and Neil Taylor are the best to work with. When one is busy the other steps in and helps assist with no issues or questions asked. Always very profession Neil Taylor are the best to work with. When one is busy the other steps in and helps assist with no issues or questions asked. Always very professional and proficient. They get the job done! Thanks a million Brittany & Neil ! More

Brittany,my service rep is such a fantastic representative and goes above and beyond to make any appointment fantastic! representative and goes above and beyond to make any appointment fantastic! More

I dealt with Jae Lim with the purchase of a vehicle for my parents. From applying for financing to signing the final paperwork and driving the vehicle off the lot it was the fastest car buying experience I my parents. From applying for financing to signing the final paperwork and driving the vehicle off the lot it was the fastest car buying experience I have ever had. It is best described as flawless. If I am looking to buy a great well cared for used vehicle I will definitely return to Jae at Catonsville BMW. Thank you for such a wonderful experience. More

I was looking for an upgrade from my A6.So, I checked I was looking for an upgrade from my A6. So, I checked out a few dealers (two VW, an Audi and another BMW) before the BMW of Catonsville, MD. I felt I was looking for an upgrade from my A6. So, I checked out a few dealers (two VW, an Audi and another BMW) before the BMW of Catonsville, MD. I felt that I was lucky to meet Jae Lim at the dealership on a Friday afternoon, and I purchased an X5 on that day. During the purchasing process, he was courteous and quick to respond all my questions and requests. This is my 2nd X5 and my whole family is happy to have it. It was definitely an upgrade in size and performance. I would highly recommend Jae Lim to anyone who is looking for a BMW in the Baltimore area. More

Shaun is AWESOME to work with. Not the pushy car salesman that I’m used to in NJ. In the end,. I was so glad I found this dealership. I will definitely be using them again and again. Shaun…thank you again fo that I’m used to in NJ. In the end,. I was so glad I found this dealership. I will definitely be using them again and again. Shaun…thank you again for not giving up and assisting to be sure I left the dealership a happy girl. See you in 3 years! 😊 More

Great experience! Benn is excellent and Abdrew is as well -- thank you all for the transaction -- thank you all for the transaction More

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Go see Benn, you won’t be disappointed. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Go see Benn, you won’t be disappointed. Easy going, not pushy, and has an English Accent. Most trustworthy accent there is. In and ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Go see Benn, you won’t be disappointed. Easy going, not pushy, and has an English Accent. Most trustworthy accent there is. In and out in less then 2 hours. Sam the finance Manager, awesome funny dude and easily looking out for you. Can’t recommend enough! More