BMW of Catonsville

I have a been a faithful customer at this BMW dealership for years, I've purchased or leased over 5 vehicles but the last two visits I had there were horrible, I was there in September 2021 I was treated l for years, I've purchased or leased over 5 vehicles but the last two visits I had there were horrible, I was there in September 2021 I was treated like a criminal I had a check to purchase my lease they acted as if the check was stolen, I felt so bad and embarrassed because they knew me ! Anthony D kept walking by me smirking this is the second time he has done this to me then he runs in the office and talk about you he's such a jerk ! I won't ever buy another vehicle from there! And I still don't have my signed paperwork or tags. More

Good salesman. Easy to deal with, he knows his stuff and what he is selling. A+ what he is selling. A+ More

My sales person Jae Lim was great! Very patient and polite. He gave me a great deal! He’s my salesperson from now on! Thanks Jae. polite. He gave me a great deal! He’s my salesperson from now on! Thanks Jae. More

I just purchased my 3rd BMW from Benn Edwards at BMW of Catonsville. I know it won't be my last. The service is second to none. First class all the way. From sales, to service and everything in between Catonsville. I know it won't be my last. The service is second to none. First class all the way. From sales, to service and everything in between....A+ More

Excellent experience working with my salesman Korey Mathews. He was very responsive and ensured that my experience with my new purchase was timely and memorable! Mathews. He was very responsive and ensured that my experience with my new purchase was timely and memorable! More

It was a pleasure to work with Jae Lim. I will recommend him to everyone. He was very patient, professional, and courteous. him to everyone. He was very patient, professional, and courteous. More

Jae was exceptional from start to finish. I wanted to preorder the 2022 X5 45e and reached out via email. Upon first contact I was treated with the upmost professionalism and I’m glad I got Jae! If you a preorder the 2022 X5 45e and reached out via email. Upon first contact I was treated with the upmost professionalism and I’m glad I got Jae! If you are in the market for a BMW, reach out to Catonsville BMW and I’m sure anyone there will take very good care of you. More

*****This dealership is fraudulent***** Please read this review and stay away from this dealership To start, you can review other comments that were made by people who shared a similar situation occurrin review and stay away from this dealership To start, you can review other comments that were made by people who shared a similar situation occurring on their order. The sales manager will more than likely comment back on this post stating that this was an honesty mistake but when there are dozens of other people claiming the same issue, then there is a pattern of this fraudulent activity. Also, please note that the dealership will probably post dozens of fake ‘5 Star’ reviews after my review has posted as a way of further removing my post from featured recents. I am not scared to share my experience. Every single thing that I write is honest and factual. Here is my story: On September 9, 2021, I placed an order for a 2022 BMW X7 M50i through a broker named David Aviles. Even though David is a independent broker, all of his emails and conversations with me suggest that he is linked to the dealership, BMW of Catonsville. When placing the order with David Aviles, it was communicated on several occasions, both via phone call and text message, that I would be personally picking up my vehicle at the BMW South Carolina factory. During this time, I would also be able to attend the complimentary BMW Performance Center Experience. David Aviles summarized this process and added that he would need to overnight the lease agreement paperwork to my home address so that BMW could receive the purchase documentation two weeks prior to my pick up at the factory. Throughout the past month, I have contacted David Aviles several times through text message (all of this is documented and can be easily produced). On 9/9/21, David Aviles provided me the “Vehicle Inquiry’ order form. On this pdf, I was given an Order Production # and with that number, I was able to track my vehicles production on the BMWUSA.com website. This gave me insight as to the progress of the vehicle and gave me a good idea of when the car would be completed. Over the past two weeks, I have contacted David Aviles several times questioning why I have not received the lease agreement paperwork in the mail. Seeing the cars production status getting closer to completion, I became more worried that I would not get the paperwork in the mail in time in order to send it back to BMW two weeks prior to my pick up at the South Carolina factory. David Aviles was now blatantly ignoring my text messages and phone calls. As of yesterday, 10/4/2021, the tracking shows that my vehicle was ‘dispatched from the factory’ and is in route to the dealership. I contacted BMW corporate today at 9:32am and spoke with Jasmine, who advised me that the BMW X7 M50i, has indeed, left the factory late last night and was en-route to BMW of Catonsville. On October 5, 2021 at 11:14am ET, I placed an outbound call to David Lee, General Sales Manager at BMW of Catonsville. During this phone call, David Lee informed me that the vehicle order that was placed on 9/9/2021 by David Aviles was placed under David Aviles’ name and not under the customers name (me being the customer who placed the order after BMW Financial Services pre approved me). David Lee could not provide justification for why this was done as placing a vehicle order in the name of the customer is generally normal sales practice. David Lee then went on to inform me that there had been a huge mistake and that my vehicle that I had ordered was accidentally sold to another customer by a different sales representative at BMW of Catonsville. David Lee stated that he took ownership of this mistake and that the only thing he could provide me is a brand new vehicle order; one that would require I wait until end of November to receive. Over the past month, I have lied to and deceived by BMW of Catsonville. This dealership is using deceitful sales practices and they need to be shut down. Please do not rely on this dealerships 4.9/5.0 exaggerated rating and do research before buying from them! More

Great vehicle shopping experience! Jae Lim was awesome. Would recommend him when your ready to buy a your next BMW. He was very personable and we appreciate the awesome customer service! Thank you. Would recommend him when your ready to buy a your next BMW. He was very personable and we appreciate the awesome customer service! Thank you. More

Brittany,my service rep is such a fantastic representative and goes above and beyond to make any appointment fantastic! representative and goes above and beyond to make any appointment fantastic! More