BMW of Catonsville

Amazing customer service Shaun was great at working with me to get my 2017 Accord. Customer service was wonderful. Thry have total dedication to make sure the job is done righ Shaun was great at working with me to get my 2017 Accord. Customer service was wonderful. Thry have total dedication to make sure the job is done right. More

Outstanding Service! Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fa Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fast and easy. Thank you Brittany More

Great service and attention Benn Edwards made our car buying experience very satisfying and appreciated. He knew when and how to answer our questions, to make suggestions based Benn Edwards made our car buying experience very satisfying and appreciated. He knew when and how to answer our questions, to make suggestions based on our needs / wants. He stayed as engaged and gave us space when appropriate. Great experience More

Jaimie Brennaman is Amazing! I am a lifetime customer of BMW of Catonsville. Jaimie Brennaman and her team of professionals is the reason that I continue to purchase BMWs in gener I am a lifetime customer of BMW of Catonsville. Jaimie Brennaman and her team of professionals is the reason that I continue to purchase BMWs in general and specifically from BMW of Catonsville. Ms. Brennaman takes customer service to levels that I have not experienced before. She is extremely organized, communicates with me throughout the process of anything having to do with my car and truly listens to my concerns as we develop various options for solutions. Additionally, Ms. Brennaman is always friendly and makes you feel as though you are her only customer even though she is always has a lot going on. I want to thank Ms. Brennaman and her team at BMW of Catonsville for everything they have done to make my experience so great over the years. I am a lifetime BMW of Catonsville customer due to the exceptional service that I continue to receive. More

Excellent Great experience! I would recommend this dealership to anyone . Everyone was friendly and very professional. Mr. Blackwell took time to show me all th Great experience! I would recommend this dealership to anyone . Everyone was friendly and very professional. Mr. Blackwell took time to show me all the vehicles I was interested in. More

Great service Everyone was very helpful! We were shopping for a good used vehicle with specific features and Kevin helped us find the right one. He was very patient Everyone was very helpful! We were shopping for a good used vehicle with specific features and Kevin helped us find the right one. He was very patient. More

Service I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great ser I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great service, and I've provided 3 of my family members info who also purchased vehicles thanks to Keyon's great service and professional. More

Excellent Dealership with no pressure environment Excellent dealer, no usual tricks played by other car dealerships. I worked with Jae Lim, who was thorough and professional, never tried to sell me th Excellent dealer, no usual tricks played by other car dealerships. I worked with Jae Lim, who was thorough and professional, never tried to sell me things that weren't of interest to me. No pressure environment, which allowed me to breeze through the entire buying process. BMW of Catonsville has an excellent team More

Professionalism and consistency will win every time My husband was searching for a car on my behalf. I was looking but didn't NEED to buy a car. He called the dealership and reached Harold Blackwell. My husband was searching for a car on my behalf. I was looking but didn't NEED to buy a car. He called the dealership and reached Harold Blackwell. He described what I was looking for and identified a car that he saw online that he thought would be perfect for me. Harold shared the details of the car and asked that we come in to see the car. The day before we arrived, Harold delivered the bad new that the car was sold. He then stated we should come in to the dealership as he had several convertibles to show us. When we arrived, the Harold took the time to discuss my wants and needs in a car. He told me that he had the perfect car for me and boy was he right. Again, I was not in a rush to buy the car but Harold explained that this particular car with the minimal miles it had on it was rare. Needless to say I bought the car. I bought the car because I loved it, but I also bought the car because I believed 100% what Harold was telling me. He is not your typical sales person. He is honest, professional and just a really nice guy. More

Prompt reply and phone call I emailed this dealership regarding a used Land Rover they had listed. I immediately got a reply from Jerry Herbert, followed by a phone call. We dis I emailed this dealership regarding a used Land Rover they had listed. I immediately got a reply from Jerry Herbert, followed by a phone call. We discussed our possible trade in and what our budget was. Unfortunately the numbers didn’t work out and we could not get a deal done. When one door closes, another one opens and we will continue shopping for our Land Rover. I cannot leave a negative review just because we didn’t purchase a vehicle from this dealership. Both parties tried and that’s all one could ask for. We appreciated the fast response and friendly correspondence from Jerry. More