BMW of Catonsville

Wonderful experience to get my first luxury car I was excited to get my first BMW there with Joe. He gave me some good discounts and provided me the nice trade-in price for my old car. Since I‘m no I was excited to get my first BMW there with Joe. He gave me some good discounts and provided me the nice trade-in price for my old car. Since I‘m not US citizen and my work visa is shorter than the lease term,he and his manager Sigis helped out the neogotiation with loan department of BMW to make it enventually happen. Even though they comprimised to offer me two years lease which is shorter than usual 3 years,I‘m happy about that. The closing process with Hassan was very smooth and pleasant. Jon is also a professional technician helping the test drive and the final interior show. He‘s a so nice and gentle guy explaining everything in detail and answered a freshman‘s question patiently. They all took good care of me during the waiting process and never made me feel neglected. Luxury car,luxury service. More

Great They always provide good service. Keon give good suggestions on keeping the car maintenance and up to date. BMW Catonsville is a good place to do busi They always provide good service. Keon give good suggestions on keeping the car maintenance and up to date. BMW Catonsville is a good place to do business with....great people. More

Positive experience and easy leasing process Benn is very professional, pleasant, patient and not pushy. He made sure that my new car ordering process was seamless and that there were no hurdles Benn is very professional, pleasant, patient and not pushy. He made sure that my new car ordering process was seamless and that there were no hurdles in returning my previous car. The dealership as a whole is very customer-service oriented. More

Great service! I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’v I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’ve come in, Keon has been very friendly and helpful in making sure I am in and out the door in as little time as possible. I try to make appointments in advance whenever I can, but he and the staff have been great in accommodating me when things happen last minute. More

Very happy customer...great overall service! I visited several "local" dealerships before purchasing a 430i convertible from BMW of Catonsville. I live in Northern Virginia and it was well worth I visited several "local" dealerships before purchasing a 430i convertible from BMW of Catonsville. I live in Northern Virginia and it was well worth the hour-long drive. My sales rep Benn Edwards helped me get the car featured the way that I wanted it, along with several nice discounts/incentives. Rather than simply try to sell me a car off their lot, he encouraged me to order the car that would truly make me happy...and I am very happy! Although Benn was not in the day I picked up my new car, I was taken very good care of by his associate Joe and sales manager Anthony. The closing/pick-up process was smooth and easy. I also enjoyed working with their Business Manager (finance guy) Samuel, as well. These are all BMW guys through and through, and they all make a great team! I can be a hard (strong-willed) customer at times, but the staff at BMW of Catonsville is clearly dedicated to their customers and provide a superior level of service that puts their customers at ease. I would highly recommend them to anyone in the market for a BMW. Even if you live outside the area, they are worth going to for their 5 Star service!!! More

Flawless Experience This was time first time purchasing from this dealership and Kevin Hemmis was great. They were able to work within my budget and without the usual gam This was time first time purchasing from this dealership and Kevin Hemmis was great. They were able to work within my budget and without the usual games I have experienced from other dealerships. I will certainly purchase from them again. Thank you! More

Do it the right way. I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not get the lugs off. I borrowed a large torque wrench to remove the lugs and it took over 250 foot pounds of force to remove them. They are supposed to be tightened to about 90 foot pounds with a torque wrench. These were clearly tightened with the full force of an impact gun. The manager responded to my email and apologized. He also stated the the tech had been counselled on the proper procedure. That is all I can ask. More

The Best service ever! Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that sh Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that she gave me. Will be returning :) More

excitement As soon as I made my entry into the dealership a gentleman walk up to me and introduce himself as HAROLD BLACKWELL and that he is a sale man here at b As soon as I made my entry into the dealership a gentleman walk up to me and introduce himself as HAROLD BLACKWELL and that he is a sale man here at bmw Catonsville. I told him I wanted the x6. This gentleman listened to me patiently, and worked with me throughout the entire buying process. He encouraged and promised me that he will make things work. I am now driving BMW X6. Thanks to Harold Blackwell the magician. PLEASE BMW MANAGEMENT PROMOTE HAROLD BLACKWELL TO THE RANK OF MANAGER. He is very knowledgeable. HASSAN KHOLFI THE FINANCE MANAGER WAS ALSO VERY HELPFULL. Long live Harold Blackwell, long live BMWof catonville. More

Drove all the way up from North Carolina We drove 500 miles from North Carolina specifically to purchase a car from BMW of Catonsville!! We were not disappointed in the car nor the exceptiona We drove 500 miles from North Carolina specifically to purchase a car from BMW of Catonsville!! We were not disappointed in the car nor the exceptional customer service we received from David, Joe, Sam and Brandon. We'll be back again in the summer for another car. Thanks!! More