BMW of Catonsville

BMW X4 SALES EXPERIENCE Harold Blackwell was very knowledgeable in sales information and helpful in financial direction. His demeanor was calming for me to think through this Harold Blackwell was very knowledgeable in sales information and helpful in financial direction. His demeanor was calming for me to think through this purchase process. I have a few more test drives on the 2019 models and the X4 is at the top of my list. More

Their tech would be better suited for Pep-Boys The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first The worst, will not go back. Every time I would drop my 135i off, I could hear their techs red-lining cars in the shop. This should have been my first indicator that this wasn't a good shop, but I continued to take the car back.. Recently: I had a small sound coming from the rear end, so I took it in. They replaced a seal and refilled the rear diff, and told me everything looked great. 2 days later it was making a lot of noise. Took it back, they told me the rear diff had gone bad, and it needed to be replaced. I hired a consultant to tear it down and tell me what happened.. After doing so, he advised me that the rear end had not been reassembled properly by BMW, and that it was their fault the bearing had failed. BMW refused to acknowledge their error, until after I had taken my car elsewhere to be fixed again (on my dollar). Do yourself a favor and take it to Silver Spring or Annapolis. To the owner: I assume you will chime in to make it look like you guys did your part, and have good customer service. You didn't/you don't. I worked with your staff to make this right, and they refused. This was months ago, the car has since been properly fixed by one of your competitors, where I shall take the car from now on. More

New BMW Owner My salesman Mr. Benn Edwards was very professional, knowledgeable and helpful. I never felt pressured and he went to great lengths to ensure that all My salesman Mr. Benn Edwards was very professional, knowledgeable and helpful. I never felt pressured and he went to great lengths to ensure that all of my questions were answered and that, I got the BEST deal on the car that I really wanted! My transition to finance was smooth, pressure free and efficient. I am truly a happy and satisfied customer and look forward to doing business with BMW of Catonsville in the near future. Much thanks to you ALL! More

Excellent Customer Service After reviewing the BMW website, I selected car preferences. Once I submitted my preferences and advised that I was open to talking to a salesman, I r After reviewing the BMW website, I selected car preferences. Once I submitted my preferences and advised that I was open to talking to a salesman, I received responses from three BMW dealerships. Out of the three dealerships, Harold Blackwell from the Catonsville location followed up with me and was very responsive to my additional inquiries. Harold was very thorough in the information that he sent me. It made my appointment on Saturday, 10/13/18 more efficient. He had the car I was interested in ready for test drive the moment I arrived at the dealership. No time wasted. Excellent customer service from Harold! More

Amazing service Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I kno Brittany is the BEST service advisor! She’s always ready to help and provides exceptional service. Whenever I take my vehicle to the dealership, I know it’s in great hands! Thank you... More

I came to get a new car and was happy I came to bmw of Catonsville. Harold Blackwell was my salesman.he was so nice and kind.he was a example of professionalism. I will buy another car fro I came to bmw of Catonsville. Harold Blackwell was my salesman.he was so nice and kind.he was a example of professionalism. I will buy another car from him More

BMW warranty service Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outco Great experience; Very friendly and attentive. Dedicated to working with you until the job is finished and you are completely satisfied with the outcome. Would definitely recommend to anyone! More

Two bad experiences, one in July and another in September In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a pri In July I took my BMW to BMW of Catonsville for an A/C system check because it was not cooling properly. My service rep, Neil Taylor, quoted me a price of $255.00 to make the repair, which I authorized. When I went to pick up my car I gave Neil a promotional coupon that I received in the mail which stated "Present this certificate and receive 15% off your BMW Service bill." Neil said that the certificate did not apply because he quoted me a “special discounted price”. There was neither a verbal nor written mention of a special price when I authorized the repair. After some back and forth discussion I asked him to get clarification from his manager. In approximately 30 minutes, Neil came back and said the manager authorized the discount, and he prepared a corrected invoice which I promptly paid. In September I decided to give BMW of Catonsville a second chance at servicing my car. This time it was to repair an oil pan gasket leak which was a recommended service listed on a "World Class Inspection" that BMW of Catonsville performed when the A/C repair was done in July. When I brought the car in for the service work I asked the service rep, Neil Taylor, to also inspect and diagnose a new issue, a caution warning light along with ABS / brake lights lit on the dashboard. Neil said there would be a $125 diagnostic charge to find the source of the problem and provide an estimate for repair. I authorized the work. When I called to get an update that afternoon, Neil told me that the problem was a faulty DSC control unit and he said the cost of repair would be about $2,100. I declined the repair and asked that he simply include a copy of the diagnostic report and corresponding estimate with the invoice for the oil pan gasket repair. When I picked up the car the next day sometime after 5 pm, Neil had left for the day. I looked at the billing paperwork I and noticed that it did not include the diagnostic report and repair estimate that I requested. Nevertheless, I paid the full invoice which included the $125 diagnostic charge that Neil had quoted me. The next day I left a voicemail message for Neil reminding him to send me the documentation I requested. In reply he emailed me only a screen print of the replacement DSC control unit part. I also discovered overcharges totaling $48.41 on the invoice I paid when I picked up my car. Dissatisfied with the entire experience, I decided to personally meet with Cindy Wolle, the Customer Relations Mgr. After nearly an hour of discussion with Cindy, with added comments from the Service Manager, I was told that it is BMW's policy not to give customers copies of diagnostic reports. She also produced an estimate for the cost of repair, $2,149.42 which was printed 4 days after the service work was completed. I told her I was very dissatisfied with the quality of service and asked that the $48.41 overcharge and the $125 diagnostic charge be credited to me. She agreed to credit the overcharge but not the $125 diagnostic charge. I am posting all of the painful details above to forewarn other BMW owners to avoid having service performed at BMW of Catonsville. More

Service with no pressure Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 an Kudos to "Keon" for this service. We went in for a recall and all went smoothly. Polite, professional and efficient. I have an older model 2008 and it was nice that he gave recommendations for future service with out being pushy, hard or saying something inappropriate. Keep up the good work and I will continue to come back. Work was done in a timely fashion as we waited. More