BMW of Catonsville - Service Center

This is the only dealership I will go to for service. Both Neil. and Mel can be counted on to provide excellent service Both Neil. and Mel can be counted on to provide excellent service More

I have been coming to this dealer for service for more than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quot than 10 years and was disgusted by the service I received today. I had a coolant engine leak and dropped my car off for assessment. The dealer quoted me $2000 for a radiator replacement. I agreed to the work and when I picked the car up, I noticed a significant paint chip on the car that was not there when I dropped it off. What's more disturbing is that when I pointed it out to Mel Cuesta he reviewed some video of when the car was came into the garage and insisted that the damage was there. It was not and the video does not show depth of the panel or situation. I have no reason to make this up. Mel, stuck to his script and could not have cared less about my complaint. I will never do business here again! More

Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More

Working with Ricky is always the best. He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! He always takes care of all my needs and does it in a timely fashion. It's one of the main reasons I prefer to use BMW of Catonsville. Thanks, Ricky! More

I had to give Kekah Moma the review he deserves while still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me fee still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me feel comfortable while I waits for my car. More

Keon always listens to my concerns and offers solutions and suggestions when needed. Thank you and suggestions when needed. Thank you More

Brittany is the best! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! Always greeting with a great attitude and friendly smile. She’s the reason the BMW in Catonsville is my favorite! More

keon is amazing extremely knowledgeable and compassionate thank you my car is riding so smooth bluetooth so so compassionate thank you my car is riding so smooth bluetooth so so More

It’s always a please getting my car serviced at BMW! the work is efficient and the service is great! Thank you all again ! the work is efficient and the service is great! Thank you all again ! More

Great customer service and exceptional communication. Keon made me a client for life, thank you! Keon made me a client for life, thank you! More