BMW of Catonsville - Service Center

My service advisor Keon Tobin is absolutely amazing. I drive an hour just to get my vehicle serviced. I drive an hour just to get my vehicle serviced. More

I have been a long time customer at this location, the parts department is very friendly, I always had a great experience until Keon Tobin got promoted from Sales to the service advisor position. I never parts department is very friendly, I always had a great experience until Keon Tobin got promoted from Sales to the service advisor position. I never had a problem with my previous service advisor but unfortunately he left this location a few years ago. Keon's knowledge about cars is very limited, he is very unpleasant to deal with, very disappointed with his poor communication skills. Ask him a price quote of a service and he would mumble out a random number without looking at his computer or anything. I was inquiring about replacing my front brake pads so I first went to the parts department and spoke to George who is a very friendly guy and he gave me a quote of $357 for labor, that was way over what owings Mills had quoted me so I was going to buy the parts here and take them to Owings Mills to do the service for me, so I bought the parts here and next day I came to pick the parts up so I just decided to go to Keon and double check the labor price, I asked him and he mumbled and said it was only $87 for labor which was strange to me so I repeated the question and asked "Is it only $87 for labor here" and he replied and said "YES IT IS" which made me stay with Catonsville and do the service here too instead of going to Owings Mills. The next day the service is done and Keon is sending me an Invoice of $357 so I called him and asked him that he had told me $87, why am I getting an invoice of $357, he got very loud and furious over the phone and started saying that he never gave me a quote of $87 which was very dishonest of him. I spoke to his managers who appeared to be very cordial but it did not help and I do not blame them but Keon. I also had to replace my Oxygen Sensor Valve Breather on my vehicle recently, I took it to Keon for service and told him to first check if the part was covered under my extended warranty and only perform the service if it was covered, he took the car in and an hour or so later came to me and said the technician changed the Valve Breather and unfortunately it was not covered under the extended warranty I had and wanted me to pay over $400, he did offer a discounted price but all of that could have been avoided if he had more training on communicating with his customers. There is always a problem when dealing with him. I had a 328xi a few years ago and my head gasket had blown on me, my vehicle was a SULEV (Super Ultra Low Emission Vehicle) model that comes with a really good warranty that lasts upto 150,000 miles or 15 years which covers the headgasket, I brought that car here and had asked for the warranty and they refused to take care of it under the warranty. I also remember when Keon first got promoted to the Service Advisor role he had told me to never buy another BMW, these cars are never reliable and always cause problems, this tells me how dishonest he is with his job let alone his customers. More

Keon's beyond great--courteous, profession, & super competent. He's always helpful and looking out for my family and I. competent. He's always helpful and looking out for my family and I. More

Keon is such a pleasure to work with as always the level of professionalism, and his expertise is unmatched . He is very knowledgeable and kept in touch with me through out the whole process. My loaner wa of professionalism, and his expertise is unmatched . He is very knowledgeable and kept in touch with me through out the whole process. My loaner was waiting for me which made it smooth and stress-free. Thank you !! More

Excellent and consistent service across departments. Service has been great. Many thanks to Jaime B. for always making the process so easy. Service has been great. Many thanks to Jaime B. for always making the process so easy. More

It’s always a pleasure getting service done at BMW! I love love the service and the staff. They’re welcoming and oh so helpful ! I love love the service and the staff. They’re welcoming and oh so helpful ! More

Keon is my absolute Go-To service adviser in the DMV region! He is extremely knowledgeable and friendly and makes the whole service experience a truly amazing one! couldn't be happier getting my 2 cars region! He is extremely knowledgeable and friendly and makes the whole service experience a truly amazing one! couldn't be happier getting my 2 cars serviced there with him! He gets a full 5 star rating imo! More

Keon is always the top-quality service representative of the BMW Service Dept. Would recommend working with him to anyone else needing service. Keith the BMW Service Dept. Would recommend working with him to anyone else needing service. Keith More

Tremendous customer service by Keon Tobin! He’s the go to guy at BMW of Catonsville! Highly recommend! He’s the go to guy at BMW of Catonsville! Highly recommend! More

Great energy from the staff & service department, definitely will recommend to my family & friends for servicing their vehicles. definitely will recommend to my family & friends for servicing their vehicles. More