BMW of Cincinnati North

Excellent Service I brought my 2017 M240i in to have the wheels balanced at 8000 miles. Even though they were really backed up when I arrived for my 2 PM appointment, I brought my 2017 M240i in to have the wheels balanced at 8000 miles. Even though they were really backed up when I arrived for my 2 PM appointment, they got me in and out quickly, with a car wash! Jeff Page gave me his card and phone number and said to call him directly if I had any more issues with it. Well done! More

Great customer service Coming to this dealership was worth the 40 minute drive. Zach and the rest of the staff were awesome to work with. Would recommend this location to an Coming to this dealership was worth the 40 minute drive. Zach and the rest of the staff were awesome to work with. Would recommend this location to anyone who will be car shopping. More

Awesome Dealership and even more Amazing People! Ever since I left Houston 4 yrs ago oddly I ended up with this dealership and I say oddly because the other BMW store is next to my home. I actually s Ever since I left Houston 4 yrs ago oddly I ended up with this dealership and I say oddly because the other BMW store is next to my home. I actually started there, but once I ended up with Cincinnati North dealership I knew this is the place where I would always be welcome. Every business usually talks about family, but these guys truly treat you like a family. Every time you go for service or in my case twice for lease and a few times for service they take time out of their busy schedule and ask about you and your family. there is not a better considerate, reliable and truly a great human being than Aatir. No matter what time of the day you text him, ( he doesn't have to give you his number, but he does ) he'll respond quickly. When I leased my car, it took till closing time. He patiently stayed after hours and showed me the gadgets. Recently, I leased another BMW for my wife who has always settle for less, but Aatir convinced her to get exactly what she wants and she ended up customizing her car. I have never seen her this happy with her car and I owe it all to Aatir. Once the car arrived at the dealership Aatir contacted me and set up a surprise which actually surprised me too. Once we got to the dealership he literally had the vehicle gift wrapped with a Bow on top and handed it to her. even though we have leased two cars which could mean going to the dealership twice, it was more than 4-5 times before we agreed on the car as well as pricing. Aatir patiently worked with us and never lost his great attitude and his professionalism . Once he got Nick Markoff involved in pricing the service didn't stop there. Nick basically left his office and actively got involved and even though I had a feeling that I had reached a point where they probably wouldn't go lower Nick Dropped the price where my wife and I (like to call us mathematician) were totally happy. I have spent over 30 yrs in Houston and changed a few BMW, but have never dealt with a dealership crew which is happy to make you happy. I am leaving Cincinnati in a couple of weeks and these guys have made us so spoiled that I doubt we'll ever be happier with any other BMW dealership. I am truly thankful to Nick and Aatir and last but not least for Clay Moorhead to manage my first lease and setting me up with Aatir and Nick. More

Friendly staff, fast, comfortable environment Just went to this place for an oil change. Fair price. Nice staff. Even washed and vacuumed my car. No surprises. Great lounge area to relax and wait. Just went to this place for an oil change. Fair price. Nice staff. Even washed and vacuumed my car. No surprises. Great lounge area to relax and wait. More

Painless experience Great service as usual! Scheduling was easy. They were busy the day I had scheduled and ran out of loaners but found me something to drive to not dis Great service as usual! Scheduling was easy. They were busy the day I had scheduled and ran out of loaners but found me something to drive to not disappoint. Friendly and knowledgeable staff make it a pleasurable experience to get your car serviced. Thanks! More

service visit -tire issue excellent customer service - staff is very attentive to the customer needs - Chris in the bay area is very helpful and courtesy - very clean service a excellent customer service - staff is very attentive to the customer needs - Chris in the bay area is very helpful and courtesy - very clean service area More

Chris Owens and the service dept. I have been with this dealership for 18+ yrs. and I an still driving my 2000 328CI. My service advisor Chris and the service dept. have made certain I have been with this dealership for 18+ yrs. and I an still driving my 2000 328CI. My service advisor Chris and the service dept. have made certain my car remains solid , performs well and is as "beautiful" as the day I took ownership!!! More

Tire Service Jeff in the service department assisted me this time with another tire issue due to all the Cincinnati potholes. Nevertheless, service was extremely f Jeff in the service department assisted me this time with another tire issue due to all the Cincinnati potholes. Nevertheless, service was extremely fast, efficient and convenient. BMW of Cincinnati North nailed it, again! More

Took care of me right away!! They text me that my car needs service I make a appointment.. I get in .. I show up they take me right away I borrow a car they call me when it’s fini They text me that my car needs service I make a appointment.. I get in .. I show up they take me right away I borrow a car they call me when it’s finished and I’m on my way!!! GREAT SERVICE!! More

Engine Light My Engine light came on with a noise. I drove directly to the Dealership without an appointment and had the problem taken care of while I waited. My Engine light came on with a noise. I drove directly to the Dealership without an appointment and had the problem taken care of while I waited. More