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BMW of Cincinnati North - Service Center

4.9

81 Lifetime Service Reviews

105 W Kemper Rd, Cincinnati, Ohio 45246

81 Reviews of BMW of Cincinnati North - Service Center

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June 23, 2017

"Personable, fast, complete!"

- Mockingbird812

Nice job. Thanks for getting to the bottom of things so quickly. Great staff made me feel at home! Thanks for taking car of my baby!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Chris Freeman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 23, 2017

"Maintenance Appointment "

- KWanstrath

My recent experience at BMW was excellent. I visited the dealership on behalf of a maintenance appointment for my leased car. When I arrived, the service manager quickly introduced himself and kindly went through each procedure. From that point, several other employees went out of their way to make sure I was comfortable. While I waited for my car to be serviced, I was offered many amenities. The appointment was prompt and thorough. Overall, I felt very pleased with my experience and will feel very comfortable returning in the future.

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Yes
Employees Worked With
Other Employees : Several other service employees added to my positive experience, however, I didn't recognize them in the pictures above.
June 23, 2017

"From sales to service, a great dealership."

- Lovemy328i

I just recently purchased my third BMW for BMW of Cincinnati North. Each time, Jeff Robinson took the time to help select the right vehicle for me. And believe me that was not an easy task. I am what you might call a "picky" customer. Whenever I have to bring my vehicle in for service, Shawn Snelling is always so pleasant and professional. I highly recommend this dealership, especially if you are looking for that perfect pre-owned gem.

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Recommend Dealer
Yes
Employees Worked With
Jeff Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Snelling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 23, 2017

"blown tire"

- dalewbd@gmail.com

My situation was viewed as an emergency. I was given immediate attentions and constant updates. Very pleased. Wish they weren't so far from home.

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Recommend Dealer
Yes
Employees Worked With
Jeff Page
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 23, 2017

"Great Team! "

- CAMcGovern

Dana is such a positive and friendly service manager. I also took my car over to the body shop to get a quote. Jeff went above and beyond by buffing out a couple scuffs on the spot for me. Best service I've ever received from a body shop!

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Recommend Dealer
Yes
Employees Worked With
Dana Eby
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : JEFF HAUSSLER SR, JAKE SWEENEY BODY SHOP
June 13, 2017

"Above and beyond"

- Bkb

Dana is the best. She is both your representative and your advocate. I took my car in and then brought it home while the part was ordered. The repair was completed in one day it a loaner was provided so I wouldn't have to wait

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Recommend Dealer
Yes
Employees Worked With
Dana Eby
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2017 -

BMW of Cincinnati North responded

Thank you for the review. We are happy to hear that Dana was able to help make the repair process to your car easy. Our goal of Jake Sweeney BMW of Cincinnati North is to work with our customers' schedules to make the entire process painless and done in a timely manner. Thank you for your business and we look forward to working with you in the future. Have a great day!

June 11, 2017

"Paul Bonner is the bomb and Dana Eby is Delightful!"

- John C. Kanis

I've dealt with the Sweeney folks and BMW of Cincinnati North since 1982. Great service, great people. You can't find better. I highly recommend this dealer.

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Recommend Dealer
Yes
Employees Worked With
Dana Eby
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Bonner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2017 -

BMW of Cincinnati North responded

All of us at Jake Sweeney BMW of Cincinnati North would like to thank you for your review and outstanding loyalty. Our customers are family to us. That is why our goal as a dealership is to make long lasting relationships with our customers. We are happy that you have a great experience over and over again. We appreciate your business over the years and look forward to working with you again in the future. Have a great day!

June 11, 2017

"Great service - friendly, fast, and a free lunch!"

- Ajbeee

I brought my car in for a warranty-covered oil change. My service advisor was professional, friendly , and efficient. I was pleasantly surprised when I was given a gift card for a restaurant across the street, where I enjoyed a free lunch while my vehicle was serviced. When I returned, my car was ready. I especially like the option of scheduling my service appointments online, and appreciate the text reminders for upcoming appointments.

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Recommend Dealer
Yes
Employees Worked With
Chris Owens
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2017 -

BMW of Cincinnati North responded

Thank you for the review and kind words. To us at Jake Sweeney BMW of Cincinnati North, our goal's lay within our service and customer service. As a dealership, our service and customer experience is important in making sure our customers feel comfortable and truly feel a part of the family. We are all happy to hear that you had a great service, lunch, and customer service with us. Thank you for your business and have a great day!

June 09, 2017

"Efficient, courteous service"

- 2006MRdstr

Jeff was very forthcoming with advice and informstion about the scheduled repair, as well as recommended repairs for the immediate future. He was also very well mannered and made me feel he genuinely had my best interests at heart.

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Recommend Dealer
Yes
Employees Worked With
Jeff Page
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Our customer experience and safety are the most important factors for us as a dealership. As a service department, our goal is to work on your car with the utmost quality parts and skills. We are happy to hear that our service staff gave you an exceptional experience and really made you feel a part of the family. Thank you for your business. We look forward to working with you in the future and hope you have a great day!

June 09, 2017

"Experience "

- Andy

Dealership is fair and just with its service. I recommend this dealership for its product line and it's high level of committed customer service.

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Recommend Dealer
Yes
Employees Worked With
Jeff Page
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 13, 2017 -

BMW of Cincinnati North responded

Thank you for your review. Your feedback goes a long way in helping us to grow our customer experience. This is so important to us because our customers are family and deserve to be treated like so. All of us are pleased to hear that you enjoyed both our product line and our high level of committed customer service. Thank you for your business and have a great day!

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