BMW of Cincinnati North - Service Center

One of the most important things about a car dealership is the service you receive after the sale. Chris Owens is the guy to ask for. He bends over backwards to make sure your BMW is serviced properly. If is the service you receive after the sale. Chris Owens is the guy to ask for. He bends over backwards to make sure your BMW is serviced properly. If there is an issue, and in 10 years there have only been a few, Chris will track it down and get it fixed. He is honest, direct and stays in touch with you about your car. He is one of the reasons I buy my car(s) at Jake Sweeney BMW. More

I honestly can't say enough good things about this dealership and the fine employees who work there. The first thing you should know about me, is that I'm fiercely loyal to anyone who has earned it a dealership and the fine employees who work there. The first thing you should know about me, is that I'm fiercely loyal to anyone who has earned it and Jake Sweeney BMW has been my preferred dealership for almost 14 years now! My wife and I have have purchased a total of 8 cars from Jake Sweeney BMW in that time span and we can't imagine going anywhere else. They have continuously worked with us to get us the best price possible; service is precise, honest, professional, and we are ALWAYS warmly greeted upon arrival as if we too are members of the Jake Sweeney family! Make no mistake about it; this is a premium dealership and you will know it from the minute you walk through the door. If you are in the market for a new or used BMW, I highly recommend that you pay them a visit. Ask for Shaun Sweeney ( my salesman and friend). It's tough to find a dealership that's honest, professional and trustworthy, but with Jake Sweeney BMW, that's just what you get. More

Typical service from a dealer - out to make a buck at the expense of their customers. Went in for a warranty claim. Their equipment would not "communicate" with my car. They wanted me to pay for electrical expense of their customers. Went in for a warranty claim. Their equipment would not "communicate" with my car. They wanted me to pay for electrical diagnostics. Other independent BMW facilities have no problem. They wanted to charge me to time spent there, I refused and walked out. For good. In short, I was appaled but not surprised. More

STAY AWAY from Jake Sweeney. I recently tried to have my 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone 5 series BMW serviced at Jake Sweeney and was informed it would take several hours to complete. I asked for a a loaner car (the person on the phone stated if it is longer than 90 minutes you can get a loaner car) and the service person stated they do not give out loaner cars (even though I had them in the past) - he even tried to give me the number to Enterprise to call myself a car. I then asked for the sales manager and he came back and stated, well we do give out loaner cars if we have them available. So I then asked the service person if he had one available and he gave me the dear in the headlight look. What he then proceeded to say was that we don't give out loaner cars to individuals who did not purchase their own car - WHAT?? Is this guy serious?? (I purchase my cars through my company) This comment alone will ensure that I never purchase a car through Jake Sweeney again and I will be sure to let everyone I know to stay away as well. I then had to ask the sales manager , well do you have one available? and of course he stated we do not...even our new customers are told we cannot guarantee a BMW loaner car...what I can do for you is call Enterprise for you. I should have learned from my previous experience with them when they broke off one of my knobs inside the car and refused to fix it stating it is a BMW design flaw and it was probably cracked already when you brought it in!! So I promptly stated no thanks and left the dealership and called the BMW store. The BMW Store experience was night and day - everything you would expect from a BMW dealership. Please take my advice and stay away from Jake and try out the BMW Store for yourself. More