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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
593 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 593 reviews

November 26, 2024

I recently visited BMW Clear Lake for a service appointment and had an amazing experience thanks to James. He provided exceptional service, keeping me updated every step of the way. His professiona More

by cindyguzman07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rose
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Nov 28, 2024 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with James! Thanks for the recommendation, and have an amazing day!

November 23, 2024

Extremely professional, friendly, and punctual. My service advisor, David, kept me informed throughout my visit. More

by mgsymcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Nov 25, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found David to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Best dealership there is very understanding and got you comfortable to get a car love the experience More

by darianwhetstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Martinez Nathaniel dickout
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Nov 25, 2024 -

BMW of Clear Lake responded

Hi, thank you so much for your positive comments about BMW of Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Poor service. Advisors are not very friendly. Car wash is pointless. Not up to Audi standards More

by andrea.medrano
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cheryl
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Dec 03, 2024 -

BMW of Clear Lake responded

I’m sorry for the inconvenience you faced regarding our service team and car wash. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at johnnathanmendoza@mccallgroup.com. Your cooperation will help us resolve this issue promptly. Thank you. Johnnathan Mendoza Service Director johnnathanmendoza@mccallgroup.com

November 22, 2024

Advisors aren’t very friendly. Not up to par with Audi dealership standards. Car wash bmw is not even worth it. More

by andrea.medrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cheryl
Report | Print
Dec 03, 2024 -

BMW of Clear Lake responded

I’m sorry for the inconvenience you faced regarding our service team and car wash. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at johnnathanmendoza@mccallgroup.com. Your cooperation will help us resolve this issue promptly. Thank you. Johnnathan Mendoza Service Director johnnathanmendoza@mccallgroup.com

November 22, 2024

Nita London is the epitome of fantastic customer service. And the dealership has the selection to make the choice that is exactly right for each buyer. More

by jbfowler42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nita London
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Nov 25, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found Nita to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Lukas my service advisor was very thorough got me in and out in the amount of time He specified More

by Martinezfranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Masselink
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Nov 21, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lukas here at BMW of Clear Lake! We hope you have a great day!

November 19, 2024

Thank you for the technical professionalism with my X3! You always take good care of me! More

by jss.ohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Masselink
Report | Print
Nov 21, 2024 -

BMW of Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

We made our first purchase @ BMW of Clearlake this past weekend. A1 Experience from start to finish. Irving went above and beyond to get us the best deal on an Escalade, He made sure to get us the most for More

by jrmolina2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irving Velasquez
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Nov 19, 2024 -

BMW of Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2024

Service advisor was very poor at communicating the status of my car. It took 2 1/2 days to replace a tire and replace a fuel vent after my check engine light came on. No consideration about how long I would More

by wisfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe "JZ"
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Nov 25, 2024 -

BMW of Clear Lake responded

wisfamily, Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Randy Stine General Manager rstine@mccallgroup.com

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