Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
628 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

Directions

By Type

Showing 628 reviews

September 05, 2024

Rader in the service department was so kind, considerate and outstanding. So very nice to work with. More

by poodydoodl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader in service. Max in parts dept. super nice
Report | Print
Sep 07, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! We hope to see you soon!

September 03, 2024

I saw the car on line and traveled from Illinois to Texas to collect it. It was just how they advertised it. Perfect! More

by sdakerr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Dang
Report | Print
Sep 06, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

Shona was a great salesperson, would 100% buy from again. Entire process was quick and easy. Pricing was fair. More

by jbnunez56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shona Brown
Report | Print
Sep 06, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2024

Yusuf Ozcelik is the best sales person my wife and I have ever worked with. Will recommend to family and friends 100% More

by Alex Mendoza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yusuf Ozcelik
Report | Print
Sep 06, 2024 -

BMW of Clear Lake responded

Hi Alex, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Thanks for the recommendation, and have an amazing day!

September 01, 2024

Rater is very good communicator and like how he is always in good mood. Will always request him More

by james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rater and Randy
Report | Print
Sep 06, 2024 -

BMW of Clear Lake responded

Hi James, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. We hope you have a great day!

August 30, 2024

Even with a scheduled appointment over THREE hours to get four tires and an alignment is beyond belief. Even after that the tires were inflated to the wrong pressure. More

by Dave
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Creacy
Report | Print
Sep 13, 2024 -

BMW of Clear Lake responded

Dave, Thank you for your feedback. I hope that after our conversation last week, you have a better understanding of why it took 3 hours and why the tire pressures were set like they were. As I mentioned to you, there are several other tasks that we perform on your vehicle while it is in service along with the primary concern of your vehicle. • A detailed multi-point inspection with a detailed video is performed and emailed to you. • A thorough test drive is performed to verify that the vehicle is correct before returning to you. • A car wash, vacuuming, and wiping down the interior are performed. All these premium services will take longer than just replacing the tires. As far as the tire pressures, the tires use different pressures set for the front and rear axles and this is on your door. We follow this specification unless told otherwise by you, so your tire pressures were set correctly as per the specifications. The 3 hours that it took is reasonable for the services that you received. 1. Installation of 4 tires 2. 4-wheel alignment 3. Multi-point inspection with a video 4. Test drive 5. Car wash

Sep 16, 2024 -

Dave responded

The response related to the tire pressure is WRONG. The settings on the door show 35Psi. This is the same as the pressures shown on the tire pressure monitoring system. The pressure set of 39 on the rear tires was WRONG based on your statement the door pressure is correct. How can something so simple become so complicated? You also stated there was a video taken that was sent to me by email. This is also WRONG in that I never received a video if it was in fact it was even taken. I also was not provided a copy of the alignment data sheet at the time of service. I requested and was provided the data sheet but unfortunately portions were not legible. I sent an email response requesting a clear copy but have not received a response. I fail to understand the length of time for the service since when I called for an appointment I was told I could schedule at 4:30 and be completed by 6:00.

August 30, 2024

Professional; Excellent customer service during each visit to ensure I was satisfied; Super clean facility; My sales agent was very kind, helpful but most all non-judgmental! I would return here before More

by marciaestelle115
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Dang; Mr. Dickout
Report | Print
Aug 31, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Customer service is very poor. From the top (email to GM Randy Stine not responded to) down to service reps More

by mikeallen123
Workmanship
Recommend Dealer
No
Employees Worked With
Jamel
Report | Print
Sep 01, 2024 -

BMW of Clear Lake responded

mikeallen123, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at rstine@mccallgroup.com or 281-557-7001 I would like to discuss how we can regain your trust. Sincerely, Randy Stine General Manager

August 22, 2024

Excellent customer service. Exceeded beyond my expectations. Great communication. Staff is very informative. 5 stars. More

by Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas
Report | Print
Aug 24, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2024

Requested service done in a timely fashion. Comfortable waiting area; enjoyed coffee maker and big screen TV More

by judith.glaubig
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal, Jason Creacy
Report | Print
Aug 23, 2024 -

BMW of Clear Lake responded

Hi Judith, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
23
24
25
...
63