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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
628 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 628 reviews

March 12, 2024

They look after your car telling you what you need. Nothing more nothing less. The dealership prioritizes customer service. More

by lmejia75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Mar 14, 2024 -

BMW of Clear Lake responded

The dealership provides honest recommendations for your car's needs, without upselling unnecessary services. Customer service is their top priority.

March 12, 2024

I’m very pleased with my service person chip. Always honest about what has to get done and did a great job and had my car done when he said it would be ready. More

by americo.almaguer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Mr. Chip
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Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your feedback! We're thrilled to hear that Chip provided you with excellent service and was honest about what needed to be done. It's great to know that he completed the job promptly and had your car ready when promised. Providing honest and reliable service is our priority, and we're glad Chip met your expectations. Thank you for choosing us, and we look forward to serving you again!

March 12, 2024

Could not have been any better. Very satisfied. Exceptional service. The service representative that helped me was outstanding. More

by johnlwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Mar 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

Staff is very helpful and kind, The service is very good and they take great care of you. More

by Jorge67!
Recommend Dealer
Yes
Employees Worked With
Omar Reyna
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Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your kind words! We're delighted to hear that our staff was helpful and kind, and that you received excellent service. Providing exceptional care to our customers is our top priority, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to serving you again!

March 09, 2024

This dealership is awesome, especially Cheryl Simons in the service department. They always do a video inspection of what needs to be done and send the video to me before any repairs are approved. I am so More

by Richard A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simons
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Mar 13, 2024 -

BMW of Clear Lake responded

We're delighted to hear that your experience with the dealership, especially Cheryl in the service department, has been awesome! It's great to know that they provide a video inspection of the necessary repairs and keep you informed before proceeding. Your positive feedback is appreciated, and we're here to assist you with anything you might need in the future. Thank you for choosing this dealership, and we look forward to serving you again!

March 08, 2024

Easy appointments. The staff are very knowledgeable.Love my experiences. The best! Jamel is great. More

by Tangelaspeech
Recommend Dealer
Yes
Employees Worked With
Jamel Russell
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Mar 13, 2024 -

BMW of Clear Lake responded

We're pleased to hear that you find our appointment process easy and that our knowledgeable staff has contributed to positive experiences. Thank you for the kind words, and we're happy to have Jamel as part of our team!

March 06, 2024

Always friendly and efficient. Chip, our service advisor delivers legendary customer service and is always available to answer all of my questions. More

by nschultz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Mar 08, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that you've had a consistently positive experience with our service team, especially with Chip as your advisor. Providing legendary customer service and being available to answer all your questions are top priorities for us. Your satisfaction is our goal, and we appreciate your ongoing trust and support. Thank you for choosing us!

March 06, 2024

My experience from beginning to end was wonderful! Setting up the appointment over the phone was swift and easy. The drop off/pickup process was just as easy! Everyone was very kind and courteous. More

by Katelynnmeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Mar 10, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that your entire experience, from setting up the appointment to the drop-off and pickup, was wonderful. Making the process swift and easy, along with the kindness and courtesy from our team, are important aspects of our service. Thank you for sharing your positive feedback. We appreciate your business!

March 05, 2024

Good dealership good service. Rational. Not arrogant. Personable. Good. Good. Good good. Good. Good good More

by Moaliquraishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
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Mar 08, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

I was treated respectfully, everyone was very professional and polite and made me feel comfortable. More

by Garcia Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Garcia
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Mar 03, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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