BMW of Clear Lake

I wrote this review four days ago and I have not received any reply. So, I am just re-posting it. I just bought a new BMW from BMW Clear Lake, and as a serial reviewer I thought I would share my experienc any reply. So, I am just re-posting it. I just bought a new BMW from BMW Clear Lake, and as a serial reviewer I thought I would share my experience. Here is the short version: for the most part it was a wonderful experience and I definitely recommend this dealership. You might ask, “Then, why just four stars?” Well, here is a longer version: I went to this dealership in December. I had seen a car on their website. I spoke with Alex. He was great. The car I wanted was not available and I was hoping to get it in a few days. It didn’t happen and apparently it was sold to someone else. Well, I thought, these things happen. So, I went there yesterday and spoke with Alex again. He was busy and he asked Josh to help. Josh was absolutely wonderful. I really appreciate both Josh and Alex. They are professional, and extremely generous with their time and information. I did not feel any pressure. It was just fantastic. And of course, I am not going to forget Stephen who took the time to teach me how to connect my phone to the car, etc. He, too, was great. And then, the somewhat negative part of the experience started. I had to wait for about two hours to meet Nathaniel, the finance manager, to pay for the car. Again, I thought, well, these things happen. And since it was Saturday, it was understandable. Of course, when I went to his office, I realized why he was taking such a long time with every customer. He was explaining different types of insurances and was trying to convince customers to buy extra things. Again, I thought, well, this is normal. After all, this is a business and they have to make as much money as they can. But then he told me that due to some minor mistakes I should pay about $200 more. Well, this time I should say that these things, usually, do not happen, and frankly, they shouldn’t happen at all. In fact, I thought if BMW accounting office made a mistake, they should cover it themselves not me. But I was writing a check for thousands of dollars; I had spent about four hours there, I was tired, hungry, thirsty, and I had an appointment in 45 minutes. So, I didn’t argue and paid. But this is the reason behind the missing star! Having said all that, the overall experience was very positive and I will definitely go back there for my future needs although there is another BMW dealership much closer to where I live. And more significantly, I will recommend this location to all my friends who are planning to buy new BMWs (and there are quite a few), telling them that they should ask for Josh and/or Alex. PS. BMW of Clear Lake has a wonderful hot beverage-making machine. Stay away from the espresso option; it is not even close! Go for normal coffee 😊 More

Very helpful and knowledgeable in regards to service and experience. The various points of checks in the service area is bar none. experience. The various points of checks in the service area is bar none. More

The people were very professional, the service was quick service and very organized. Everyone did their job well and the service person was very polite and communicated well. service and very organized. Everyone did their job well and the service person was very polite and communicated well. More

Walking into the drop off area for service you can see the technicians at work. Their environment rivals that of any professional racing team! Clean, professional and efficient the technicians at work. Their environment rivals that of any professional racing team! Clean, professional and efficient More

Great job from ordering , professional Communication by Alaa and delivering on time. Also great set up help with Stephen and superb financial management from Nathanial Alaa and delivering on time. Also great set up help with Stephen and superb financial management from Nathanial More

Great service and very responsive to my needs. I will certainly return for my service requirments. I will certainly return for my service requirments. More

Joe Gomez was really amazing, courtesy and to the point. He went above and beyond to get me what I want. Really happy with the sales experience. He went above and beyond to get me what I want. Really happy with the sales experience. More

The Service staff is very friendly and helpful. They do not try to.sell.you on things you don't need. They do not try to.sell.you on things you don't need. More

This was a typical car buying experience that included way too many hours sitting in dealership car and salesperson antics that just pissed us off and if we had another option of car we would have left. A way too many hours sitting in dealership car and salesperson antics that just pissed us off and if we had another option of car we would have left. Also the certified car we bought didn’t seem to actually been thru the over 200 pt inspection it should have. Salesperson wasn’t interested in helping with that either. Just felt like we were fed a line of crap and after we agreed to buy car on to the next one. More

I was searching for a 2022 Jaguar F-Pace using Cargurus after some time I found the perfect car for a reasonable price at Clear Lake BMW just south of Houston,my sales person was very helpful and made my e after some time I found the perfect car for a reasonable price at Clear Lake BMW just south of Houston,my sales person was very helpful and made my experience at their dealership a pleasant one thanks BMW of Clear Lake for my great car. More