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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
629 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 629 reviews

November 14, 2023

The service department is very courteous and professional. I work with Harry Fernandez and his communication is fantastic. More

by costars_pursers_0m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
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Nov 16, 2023 -

BMW of Clear Lake responded

We are thrilled to hear that you had a courteous and professional experience and that Harry provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

They worked me in when I had a nail in my tire Geraldo my service advisor made sure to get me a ride and helped me with my car seat and stroller. Getting me and my son home so he wouldn’t have to wait in the More

by Susalaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geraldo Garcia
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Nov 10, 2023 -

BMW of Clear Lake responded

Oh no, a nail in the tire is never fun! Kudos to Geraldo for making sure you and your little one got home comfortably. We're always here to lend a helping hand, or in this case, a smooth ride. Safe travels, and if you ever need anything else, we're just a call away! 🚗🛠️

November 05, 2023

Always amazing customer service, great communication with the representative regarding my car. Knowledgeable in all regards More

by arielpaulette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
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Nov 07, 2023 -

BMW of Clear Lake responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 04, 2023

Chip is the epitome of customer service. He ensures that during each visit all systems are checked and gives me great advice. More

by btpc59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Nov 07, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a fantastic experience and that Chip provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Great experience with Mr Joey Lane my service advisor. He is very professional and take care of customers very well More

by Jjamaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lane, Jason Creacy
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Nov 03, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Joey provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Service Department Reception is good, friendly and efficient. Service pricing is extremely high and not value for money. More

by Michael McD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Rose
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October 31, 2023

3rd car in a row that Alex has put me in. He kept me updated every step of the way as the car was being built and shipped over here. Went out of his way to handle a little glitch that came up More

by pulse.audiovideo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Nathaniel
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Nov 07, 2023 -

BMW of Clear Lake responded

Congratulations on your new vehicle! We are thrilled that Alex provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 24, 2023

The salesman, Andrew, was great. They made everything super easy. We got a great deal on my son’s BMW 2 Series, paid below market price. The finance manager, I apologize, I forgot hi More

by Herb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Guerrero
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Oct 25, 2023 -

BMW of Clear Lake responded

It's wonderful to hear that the salesman, Andrew, and the entire team at BMW of Clear Lake made your experience super easy and that you got a great deal on your son's BMW 2 Series, paying below market price. The excellent service provided by the finance manager and your overall satisfaction with the dealership are highly appreciated. Your recommendation and kudos are valuable. Your positive experience is much valued!

October 22, 2023

Excellent Service and most professional! Very efficient. Client representative was outstanding. Looking forward to next BMW Clear Lake visit ! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Oct 24, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that you received excellent service and found the team at BMW of Clear Lake to be highly professional, and efficient and that your client representative was outstanding. Anticipating your next visit is a great testament to the positive experience you had. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

My service advisor Chip provided exceptional customer service to me. Treated my vehicle as if it was his vehicle! More

by Holu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Report | Print
Oct 24, 2023 -

BMW of Clear Lake responded

It's fantastic to hear that your service advisor, Chip, provided exceptional customer service and treated your vehicle as if it were his own. Dedication and personalized care can greatly enhance your service experience. We appreciate your business. We look forward to assisting you in the future.

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