Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of El Paso

El Paso, TX

Overview
Reviews
4.8
249 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

Directions

By Type

Showing 249 reviews

April 30, 2024

Heidi is a great employee she always is so helpful and she understands the customer needs More

by hectorjgomez051388Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
May 02, 2024 -

BMW of El Paso responded

Heidi is a gem! It's wonderful to hear about such positive experiences with helpful and understanding staff members. Thank you for choosing us!

Helpful
April 30, 2024

Journeywoman, journeyman level of knowledge. My inspections needs were scheduled conveniently and addressed. Discovery of deficiencies in equipment that precluded a State of Texas inspection " More

by norrisj.parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, Ivan
Report | Print
May 02, 2024 -

BMW of El Paso responded

Your experience with the inspection process at the dealership was handled professionally and efficiently, ensuring that all necessary corrections were made for a successful State of Texas inspection. Thank you for choosing us!

Helpful
April 28, 2024

The mechanics/technicians do an excellent job. The lobby is a pleasant and clean spot. More

by ig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ibarra
Report | Print
Apr 30, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

Amazing, Friendly, the entire staff is outstanding…Alex my representative is always on point very detailed oriented thank you keep up the amazing hospitality More

by chicoo1lg80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex H. George Kelley Mechanic
Report | Print
Apr 28, 2024 -

BMW of El Paso responded

It's wonderful to hear about your amazing experience and the outstanding service from Alex and the entire staff! We're here to help and ensure your satisfaction!

Helpful
April 23, 2024

Excellent road side assistance. The technician was very knowledgeable and courteous. Very happy that I had tire insurance. More

by armin.jezari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Apr 25, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

Had a great experience from the time we entered the dealership until we drove our new car home. More

by aleisha.gill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Moran
Report | Print
Apr 23, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 19, 2024

Very professional service i got everything explained great by Service Advisor Alexandra shes very courteous and knowledgeable thankyou !! More

by davidvllnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Pilar
Report | Print
Apr 20, 2024 -

BMW of El Paso responded

It's fantastic to hear that you had a great experience and that Alexandra provided courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 11, 2024

Amazing service, everyone at the dealership has a very welcoming attitude. Their work ethic is without doubt outstanding. I always recommend them. More

by Paola Cifuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Ivan
Report | Print
Apr 13, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 09, 2024

Bad Service they make me wait all day just to check a warranty on my alternator and they didnt fix it they told me is not with the warranty that I have to pay 😡 More

by jfavel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Prieto
Report | Print
Apr 11, 2024 -

BMW of El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 07, 2024

Did have an appointment, but helped me anyway. My engine light came on and it was nice to see a smile when arriving. More

by dianexmast
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 10, 2024 -

BMW of El Paso responded

It's great to hear that we helped you even without an appointment and that their smile made you feel welcomed! Thank you for choosing us.

Helpful
1
2
3
...
25