BMW of El Paso

Expectations met my standards Providing an unbiased review based on my personal experience at BMW of El Paso. Both BMW's I have owned have been serviced at this dealer, so far they Providing an unbiased review based on my personal experience at BMW of El Paso. Both BMW's I have owned have been serviced at this dealer, so far they haven't let me down; my SA has always been Samantha Kirtley and she has provided the best customer service by far. Their Sales & Finance staff is the best to deal with, they make your buying experience as smooth as possible; not to mention their Parts Dept which is highly professional and have an excellent CS. They could improve a bit on their car wash quality assurance after car has been serviced since it is poorly washed, dried & vacuumed, those white dried up water marks are hard to rub off, thus my 4 star review. Overall I'm very pleased with their service and would recommend BMW of el Paso More

Indifferent sales people Had to call dealership a week latter for no return call. Purchased only because best price. Special ordered and will to wait for vehicle. Difficult to Had to call dealership a week latter for no return call. Purchased only because best price. Special ordered and will to wait for vehicle. Difficult to get dealership to get details to bank to complete loan details. Buying experience very disappointing. Obtaining vehicle at factory otherwise would have rejected this sales. If the servicing at this dealership is as "disappointing" as the sales aspect, this vehicle will be dumped. Overall experience deserves rating of NIGHTMARE. This dealership does retain the reputation that others have warned me about. Other BMW owners have purchased their vehicle out of El Paso for this reason and have their car service in ABQ. Only completed this transaction for ONE individual (previous customer) intervened and wanted me to give them a chance for new dealer ownership with improved management. MISTAKE. More

Horrible Service Service is STILL horrible after 4years later... I had an appointment at 11:00 I got there early at 9:45 I didn't leave from BMW at 5:45 in the evening Service is STILL horrible after 4years later... I had an appointment at 11:00 I got there early at 9:45 I didn't leave from BMW at 5:45 in the evening. I was hoping that the service had change but I was wrong. and As for Samantha Kirtley she isn't people friendly. She would stay in her office, Does not comfort her customers at all! And their pricing is still ridiculous they're trying to get rich overnight. More

Customer Service Outstanding and excellent service. BMW of El Paso you are one of The Best. BMW quality craftmanship on their vehicles is rewarded to the BMW owner's. Outstanding and excellent service. BMW of El Paso you are one of The Best. BMW quality craftmanship on their vehicles is rewarded to the BMW owner's. Hope to be a BMW owner for life. More

Great buying experience Excellent service.Highly recommend BMW of El Paso to my family and friends..After driving a BMW , why drive anything else..Hope to be a BMW owner for Excellent service.Highly recommend BMW of El Paso to my family and friends..After driving a BMW , why drive anything else..Hope to be a BMW owner for life. More

Highly Recommended from Sales to Service Excellent service. I Hope the service I received when purchasing my 14 335i remains the same when I hit the end of my warranty or hit the 50k miles. Excellent service. I Hope the service I received when purchasing my 14 335i remains the same when I hit the end of my warranty or hit the 50k miles. More