Going into service ina dealership is always a hassle, however Michael Duplessis makes it a really easy. I loved the past 2 visits with Michael. He is easy to talk to & he listens.

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'11 328i Sedan (pre-owned courtesy vehicle)

First-time BMW owner, and was overwhelmed by all of the choices and options. Amanda Kelly did a great job of explaining the models and packages. Not only was she an excellent resource for BMW-related questions, she was extremely accommodating with regards to scheduling times to view and test drive.

When I decided to take some time to evaluate other options for a vehicle (BMW of Escondido was the first dealership I visited out of several different manufacturers), Amanda was completely supportive and let me know she was available if I had any questions. After visiting the other dealerships, it was a simple decision what car I wanted and where to make the purchase. Once I had chosen the model and options, Amanda had the deal finalized, and I was driving my new car home that afternoon.

After deciding on the vehicle, Dan Chappelle was extremely helpful in answering any questions and making recommendations based on his personal experience with regards to the optional maintenance and warranty packages. The options were presented in a clear, concise format, and Dan went out of his way to explain the specifics of each of them.

The car is amazing, the service has been extraordinary, I'm a completely satisfied customer and look forward to the same level of service from the dealership's service department.

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Amanda and Sheri are extremely professional and their service is outstanding. After a disappointing and unprofessional experience at another San Diego based BMW dealership, I was very pleased with the results of my experience with Amanda and Sheri and would highly recommended them to anyone looking to lease or purchase a BMW.

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I was helped out as soon as I got there. Amanda fought for me to get the best possible price. She took all aspects into consideration. She also got me more for my trade in than I htought was possible. Amanda made sure my car was loaded too! She was very helpful and knowlegdable about everything. It was a very comfortable sale. There was no pressure.

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Normally I find dealing with auto dealerships a very distasteful experience. From the sales people, to the finance people, to the service people, they don't seem to understand the proper way to treat customers and that knowledgable and courteous service goes a long way to maintaining a profitable customer base. It's all about the dollar and the turnover, the customer be damned. Amanda Kelly at BMW of Escondido is different. She made the buying experience nearly pleasureable. She was pleasant, responsive, and actually listened - imagine that. She made the process seamless and non-confrontational. I would have given ratings of 5 on everything, but as usual their service department let me down. Is it too much to ask that a torn floor mat be replaced when someone is spending 40K purchasing a leased vehicle that they have already dropped 28K into. And they don't even know what parts go on what vehicles. Also, didn't appreciate the hard sell from the finance guy after the deal was already negotiated - drop it guys, you just piss people off. But again Amanda was fantastic. If the world of automotive sales had more Amanda's then people wouldn't dread the experience and might actually buy more cars. There's a novel thought!!!!

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I have purchased or leased 5 BMWs from Escondido BMW (Brecht) since 2002. My last sales adviser was no longer there so I began working with Sheri Martinez. Sheri is a true professional and one of the nicest ladies you'll ever meet ! She is a busy lady but was always able to accommodate my business travel schedule. After the initial test drive of the F30, I let her know that the car did not "do it for me" and we began looking for other viable options. Never in a hurry and always attentive to listen, Sheri was able to hone in on my likes and dislikes and eventually we settled on an incredible deal on a 2012 335is. Sheri and the support staff at Escondido BMW were able to come up with a lease package that exceeded my expectations in every way. She even let me know of factory incentives I never even knew existed just to make sure I got the car I wanted and was able to facilitate getting more for my trade-in than expected. The whole experience at Escondido BMW was very comfortable, efficient and professional. I fully recommend Sheri and her group to anyone looking for a new BMW!

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This is one of the best dealers I've been to in the past ten years. I just bought a 528i and I couldn't be happier with both my buying experience and the car itself. Robert was very knowledgeable about all the cars I was interested in looking at and he helped me make my decision. He was very friendly and helpful.

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The service adviser was rude, condescending, and dismissive of any concerns, argumentative. He then tried to pass us off to another advisor after the services was completes. A fact we only discovered after we received an e-mail requesting an evaluation from an advisor one I had never met or had any discussions with. Pretty sneeze. One bright spot was the helpfulness of the support staff. My suggestion think twice about buying a car there. We have owned 7 BMWs for over 20 years, having them serviced at the dealership - never have we had such a negative experience as dealings with Mr. Coons

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DON''T WASTE YOUR MONEY! i Have a 2010 X5 that I bought at BMW Escondido DESPITE reading negative feedback about the service department being overpriced and selling things that are not needed. I should have listened! EVERT TIME I take my car in as part of the supposed no cost maintenance program I am told that something else should be done that is not included in the no cost program. And guess what? My timing is always just perfect because they happen to be offering a special!! Lucky me! The fuel injector service appears to be a favorite as I have read it in on several other posts. I have also asked others who take their BMW's to other local dealerships and have NEVER BEEN TOLD THIS SHOULD BE DONE!! I also talked to a representative from BMW North America and was told that if the car does not tell you that it needs to be done (i.e. on the display) then it does not need to be done! To top it off I raised my concern to the service advisor and was told that he understands, apologized, and also offered to give me a free alignment (which was needed). When I brought the car back, I was told that the offer was for a free "check" which is absurd because the tire wear clearly shows the need for alignment. I was also told that he just could not ask someone to do the alignment and not pay them so that he would never have offered to do it for free!!!! Overall advice, read the message boards/feedback, ask other BMW owners and don't get taken for a ride at BMW ESCONDIDO!!

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BMW of Escondido is not one of the major franchise car dealerships, but they are competitive and will do what it takes to EARN your business. In earning business, this does not happen in the "back room," but with open and honest transparency.

While they do not currently subscribe to USAA, Costco or AAA (to my knowledge,) they will honor these buyer programs. To do this, you should visit a dealership that can provide the bottom line for the BMW under consideration and have the pricing in hand. For instance, Costco's deal on a 3 Series is $500 above invoice.

Pierre has been steadfast in our discussions, always of best service, energetic, smart and personable. When my lease comes within a few months of the due day, he will be the first person that I will connect with for my next BMW. He is one of few salespersons that epitomizes "client advisor."

Mario helped craft the lease that we needed. He clearly understands the finance end of the business and provided the best solution.

This buying experience was one of negotiation but of teamwork to bring it together. No smoke and mirrors - "this is what we can do." Promises made in the negotiations were written into the contract - everything was above board.

While this reflects on our immediate experience with Pierre and Mario, we have met other client advisors during our visits. We would be comfortable working with any of these advisors as well.

What happens when it is time for service? Something that car buyers don't always think about until it is that time. When moving to San Diego a few years ago, we had a couple choices of servicing our 2008 328i. We tried other dealerships but found Escondido BMW our favorite. Again, the hospitality and service occurred effortlessly. On short service visits, I stayed in the lounge with WiFi service. On longer visits, a loaner car (BMW) was set up at the time of appointment.

I rate this dealership highly. Our all around experience has been excellent... I hope that you have the same.

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