BMW of Eugene

Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Eugene:
I wish to commend BMW of Eugene for their friendliness and excellent service.<br>I recently had a part replaced by them and found they were almost $100 less that Kuni and Delon. Cameron in the parts department was helpful in getting an accessory for me and mailing it right to my home.<br><br>Susan was the initial contact I had on the phone. She was friendly and courteous. When I met her at the dealership at the time of my appointment, she was cheerful, upbeat and welcomed me as a new customer.<br><br>I have recommended BMW of Eugene to a number of my friends who have been disillusioned by the other dealerships in the Willamette Valley.<br><br>Keep up the good work!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Eugene:
I have been dealing with this dealer for the past three years and while their service has been suspect at times they have been improving. My most recent visit with my M Coupe has been the most pleasant - they had yet another service manager, but he was nice and listened well.<br><br>They did all the work in the time they said they would and they communicated the progess as I asked. The only problem was that they told me they would order a new part (under warranty) and call me when it comesin - I hadn't heard from them after 3-4 weeks so I called and asked about it. They were not sure of the status and sadit hey would look into it and call me back. It has been another 3 weeks and they have not called back yet. <br><br>Cameron the parts guy is kinda quiet , but he is effective and answers all of my questions promptly. A pleasure to deal with. Keep up the good work Cameron!<br><br>The staff is very friendly which was not the case a couple years ago - I give the owner credit for trying to improve the level of service .

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