BMW of Eugene

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of BMW of Eugene:
My experience with BMW of Eugene was the best car buying experience I've ever had. I will always recommend and refer my friends, family and business associates work with BMW of Eugene. Their staff is very knowledgeable, responsive and professional. My sales person Sam Hill was very thorough and answered all of my questions and explained all features and benefits of my new car. I will always recommend and buy my BMW's from BMW of Eugene. And, I love my car!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Eugene:
I wish to commend BMW of Eugene for their friendliness and excellent service.<br>I recently had a part replaced by them and found they were almost $100 less that Kuni and Delon. Cameron in the parts department was helpful in getting an accessory for me and mailing it right to my home.<br><br>Susan was the initial contact I had on the phone. She was friendly and courteous. When I met her at the dealership at the time of my appointment, she was cheerful, upbeat and welcomed me as a new customer.<br><br>I have recommended BMW of Eugene to a number of my friends who have been disillusioned by the other dealerships in the Willamette Valley.<br><br>Keep up the good work!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Eugene:
I have been dealing with this dealer for the past three years and while their service has been suspect at times they have been improving. My most recent visit with my M Coupe has been the most pleasant - they had yet another service manager, but he was nice and listened well.<br><br>They did all the work in the time they said they would and they communicated the progess as I asked. The only problem was that they told me they would order a new part (under warranty) and call me when it comesin - I hadn't heard from them after 3-4 weeks so I called and asked about it. They were not sure of the status and sadit hey would look into it and call me back. It has been another 3 weeks and they have not called back yet. <br><br>Cameron the parts guy is kinda quiet , but he is effective and answers all of my questions promptly. A pleasure to deal with. Keep up the good work Cameron!<br><br>The staff is very friendly which was not the case a couple years ago - I give the owner credit for trying to improve the level of service .

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