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BMW of Fairfax
Fairfax, VA
1,003 Reviews
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April 01, 2009
We visited the BMW dealer fully not intending to purchase a car that day. We had expressed an interest in test driving a car through the internet salesperson, James Duerbeck. James called us and set up the a car that day. We had expressed an interest in test driving a car through the internet salesperson, James Duerbeck. James called us and set up the test drive. He was very knowledgeable about BMWs -- very thorough in his description and explanation about features offered in each BMW model. In one word -- impressive! He is a BMW enthusiast who knows BMWs! He helped locate exactly the kind of car with the kind of features we were interested in, and then helped us through the purchase process. Bob -- the General Manager -- took time to sit through some of the sales process with us, and also answered our questions. Julie -- the financing manager was also top notch. She worked the financing options for us and got us the best deal. We were particularly impressed by a behavior we thought demonstrated a degree of integrity. Almost a week after we had purchased the car, we got a call from Julie who indicated we had to come back to sign new financing paperwork because THEY HAD CREDITED THE VALUE OF OUR TRADE IN AN ADDITIONAL $600! They could have never told us and pocketed the $600 -- they didn't. When we came back to sign the paperwork, we weren't just a "completed sale" who folks didn't pay attention to. The sales receptionist remembered us, welcomed us back, and offered us coffee. James took time away from his desk to greet us and asked us if there were any features about the car we needed help with, and to feel free to call or email him anytime. And Julie was courteous, friendly, and professional. The black BMW 335i that we walked out with that night is a dream machine! We thank the first class staff at Fairfax BMW! More
by mikeandrene
Employees Worked With
James Duerbeck
Helpful March 23, 2009
BMW of Fairfax had provided terrible service and overpriced service quotes to my friend (and even mis-diagnosed problems on his vehicle), but I decided to give them the benfit of the doubt and check overpriced service quotes to my friend (and even mis-diagnosed problems on his vehicle), but I decided to give them the benfit of the doubt and check options for getting my car serviced there. After talking to a service advisor about the N54 engine in my E82, it was immediately clear they did not have even a basic understanding of the engine setup. As a BMW enthusiast, it is scary knowing the people working on your vehicle are less familiar with their vehicles than some of their customers. Needless to say, I'll be paying a visit to BMW of Richmond instead. I miss my old dealership I had before I moved. P.S. Perhaps knowing basic information on a 2 time "International Engine of the Year" award winner should be a prerequisite for employment. Do they not even read the free booklets on their vehicles that contain basic engine information? If not, they are in the waiting area. You'll surely spend enough time there if you are a customer to notice which ones I'm talking about. More
by jwjusaf
Employees Worked With
Frankie (SP?)
February 22, 2009
I bought a used toyota at BMW of Fairfax because they had the particular vehicle with low mileage that I was looking for. The dealer was not so flexible towards my trade in until I showed the salesperson my the particular vehicle with low mileage that I was looking for. The dealer was not so flexible towards my trade in until I showed the salesperson my recent Carmax apparaisal. During a test drive, I wanted to speed up to near 70mph to check any wheel vibrations or alignment issues. I told him I was going to take I495. Although I knew the speed limit was 55, I just wanted to speed up to 70mph just for 5 seconds. The salesperson did not want me to go to I495 so I just had to drive slowly on I66 due to traffic. After shaking my hand with the salesperson and his manager on the agreed final price, the basic warranty contract that was given to me to sign was only going to cover 50% parts and 50% labor, so the other 50% was at my cost. I knew the car was in good shape so I did not bother but you never know. I was NOT going to go strictly by Carfax history, but I e-mailed someone there about accident history before I made my trip to the dealer. I was told that the car was never been in an accident and it was one owner vehicle. When I asked for Carfax history report while I was there, the salesperson sort of acted like I never asked him for Carfax history and only cared about price that the dealer wanted for my trade in and the price I was willing to pay for the car. Just talking about the prices made me forget to ask again about Carfax report. I finally got the report after I signed my final paper only to find out that the car was previously owned by two different people, and there was actually one accident. I knew this was a good car when i checked it all out. There was no frame damage so I did not care. Maybe the salesperson wanted to hide it from me because if I found out about the accident history, he knew I would ask for more of price deduction. I only got $500 off the listed price. I did not know until I signed the final paper that there was only one key and one remote. I thought it really did not matter since I could make a few more keys at Home Depot but I found out that my car has immobilizer system so it cost me about $170 to make two more keys. It would be a lie if these people who have been in the car business for years did not know about immobilizer system with the cars that they sell. Being a MD resident, the finance person told me I could transfer my old tags but he was wrong. The salesperson had my cellphone # and my e-mail address, so the finance person or anyone there could reach me at my cellphone # or at my e-mail, but when they could not reach me at my house, they decided to call my boss at my work. People at BMW of Fairfax need to learn how to communicate with each other. I was told to pay about 200 dollars for new tags a month later I bought the car otherwise they was not gonna give me my tags. They made a mistake but they never apologized. Also, the manager was kind to pay me for MD inspection. It cost 65 dollars. The receipt had my old address so I told the salesperson that incorrect address is shown on the receipt. I still did not get a check until a month later. I called the salesperson and his manager called me telling me that they lost the receipt, then said that the check would be arriving at my house in about a week, but I still did not receive it after about two weeks. It turned out that someone else found the receipt and decided to just write it off to the old address. I thought it was kind of silly not to check my name and address on their computer file. The salesperson basically ignored my email about my incorrect address on the receipt. Again, there was no communication. Once they sell you a car, they do not bother to listen to you and try their best to cut costs. I thought it was dishonest business not to have two car keys and to decide to be quite about transponder keys since it will cost them some money. I got a new year's card last month from the same salesperson. It read "I will be out of town. If you need to buy a car, let my partner know. And I hope you are enjoying your ultimate driving machine." Too bad, I bought a toyota. More
by acidicbasic
Employees Worked With
salesperson
January 06, 2009
I had taken my 07 BMW E60 M5 in for an oil change and couple minor problems, and was told by the SA that my car would be ready in 1 day. Note: My car is in immaculate condition, and I have aftermarket HR couple minor problems, and was told by the SA that my car would be ready in 1 day. Note: My car is in immaculate condition, and I have aftermarket HRE wheels on my car that cost me nearly 6k dollars. When I called to come pick up my car later that day my SA, said that it won't be ready until tomorrow. Ok, I was fine with that, however, I call the next day and the SA tells me my car will need to be in for a couple more days because their is a part that needs to be replaced that they ordered, and it will take couple days for it to arrive. Wait a second? I thought my car was fine, but I trusted the SA's word and called back a few days later. Guess what? The SA says it is still not ready, and he gave me the same answer that it is still being worked on. Finally, after waiting all this time. My SA calls and tells me to come and get it. So, I went to pick-up the car, and some guy pulls it up to the service garage. My mouth literally dropped, I couldn't believe my eyes. My custom 3-Piece rims were scratched up, and both wheels on the passenger side of the car were curbed, I was furious and these rims where not in this condition prior to dropping it off to the BMW of FAIRFAX service department. My car was covered in dirt and dust, as if it went through a storm, and there were scratches all over my car, when I dropped off my car their were no scratches. I get in the car and the interior was filled with dirty fingerprints and smudges, my interior is tan so I could see all the scuff marks all over the seats and the dash was covered in dirt and dust, my rear seats were also dirty as if people had been in the back. Then I turn on my engine and to my amusement my car had more mileage on it prior to dropping it off, say about 450 miles more on the odometer. note: I always check my odometer prior to dropping it off to do any service on the car. I couldn't believe what I saw. I then furiously confront my SA and he gives me a lame excuse that it had not been driven, and it had been sitting there where he saw it. I could tell that I new he was lying, as he hesitated and didn't bother looking at me. BMW CUSTOMERS BEWARE! THIS WILL BE THE LAST TIME I EVER GO TO BMW OF FAIRFAX SERVICE DEPARTMENT TO DO ANY NECESSARY WORK ON MY BMW. I DO NOT RECOMMEND THIS SERVICE DEPARTMENT TO ANY BMW OWNER. More
by M5guru
Employees Worked With
N/A
October 14, 2008
I feel it is my duty to my fellow Bimmer owners to ensure they never have the experience I had at BMW of FairFax. There are many details which make this part very hard butI will be brief. My sunroof explod they never have the experience I had at BMW of FairFax. There are many details which make this part very hard butI will be brief. My sunroof exploded (Aug 08)which created damage to my vehicle, including paint. My husband was doing a tour in Iraq at the time but before he left, he gave me Brian Thomas' card and said, "If you ever have trouble with the car, take it to Brian, he will take care of it". So, I did and I was truely sorry. They were kind enough to fix it under warranty which I thought was a good thing at the time. My car was in the shop for three weeks and was given back to me in worse condition than when I left. The car's interior was stained with black inside and my immaculate paint job was now all scratched on the sides and back. My 335i was not even a year old and it looked three years hold. I was mortified and speechless that I left the dealer for fear of going "postal". Initially, I dealt with Mr. Thomas who made me feel like I should be grateful for whatever they did even if it was crap. They were given a second attempt to make it right and failed then also by not addressing the scratches created by their shop. When my husband returned three weeks ago, he was livid. We just got back from Richmond BMW, where they did more for us in two days than Fairfax did in one month. STAY AWAY FROM BMW OF FAIRFAX, their service is poor, their standards are poor, their workmanship is poor and they invest zero quality assurance. More
by annwithane
Employees Worked With
Brian Thomas and Service Manager
July 23, 2008
I posted the same positive review on Arlington BMW, and it holds true with this dealer - I'd recommend starting your relationship with the dealership through their website. I've talked to all Northern Virg it holds true with this dealer - I'd recommend starting your relationship with the dealership through their website. I've talked to all Northern Virginia dealers by initiating contact with the Internet Sales Manager. Kyle has been very patient and customer focused. I've been extremely particular in what I want, and he always emails me back to answer my questions and is available via phone. I've worked in sales before, and know I'm being a pain with my constant requests/questions, but Kyle has been very professional. Also, his price quotes have been very fair - surprisingly fair in fact, as I got the Consumer Reports invoice price, and his prices are not much above dealer invoice. More
by dubbab
Employees Worked With
1 - Kyle Groom
July 21, 2008
I own a 330 cic. I got into a bad accident over a year ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me with problems galore. I later found out that my insurance has some kind of agreement with them, so I was not surprised that BMW Fairfax was willing to screw the little guy over in the best interest of Allstate Insurance and more referrals from Allstate. I had a similar issue just a couple of months ago and went to BMW Sterling instead. They did what they needed to do and I am very happy with their service. There is a reason why BMW Sterling far outperforms BMW Fairfax in every customer satisfaction category. With BMW Fairfax, the problems occurred immediately. The day after I got my car back from the shop, my engine cover fell out the bottom of the car. I took it back to BMW Fairfax to get fixed and they tried to charge ME $600 for it instead of sending the bill to my insurance. I argued that the engine cover was obviously damaged in the accident and that I just picked my car up from their shop the day before. They argued that, "Once the car leaves our lot there is nothing we can do." I left fuming. I got even more angry when I looked under the car and realized that the engine cover was not even replaced. The one that was damaged in the accident was haphazardly screwed back on to the bottom of the car just to save the insurance company a few hundred bucks. REDICULOUS! BMW Fairfax screwed me by not replacing the broken engine cover with a new one. The thing was literally cracked in half with pieces of it missing. They screwed me a second time when the broken engine cover fell off the the day after I picked it up and they refused to charge my insurance for it. BMW should have replaced and fixed it without any additional cost to me. Since then, I have had several problems with the car totaling to over $5,000. I suspect many of these problems are due to BMW Fairfaxs negligence and poor handling of my vehicle. DO NOT GO TO BMW FAIRFAX. The cost is too great. More
by Bumble123
Employees Worked With
Service
July 17, 2008
The sales process was fine. My sales advsior was professional, courteous, efficient, and not pressure selling. He did his best to ensure things were taken care of throughout the process and offered professional, courteous, efficient, and not pressure selling. He did his best to ensure things were taken care of throughout the process and offered his assistance every step of the way. The negotiating process was very simple and pretty painless. I didn't require a lot of hand holding since I knew what I wanted. More
by beethoveen
Employees Worked With
M. Chuong
July 14, 2008
I recently bought a 2003 BMW 330i Performance Package from BMW of Fairfax. After reading all the negative reviews, I felt I should state that my experience was very positive. The price was lower than alm from BMW of Fairfax. After reading all the negative reviews, I felt I should state that my experience was very positive. The price was lower than almost every other comparable car. My client advisor, James Duerbeck, consistently went out of his way to ensure my family and I were comfortable during the dealings. He was very polite, and I would gladly come back to purchase a vehicle even though it is a 220 mile drive for me. The car itself was in great shape. While the exterior had the usual wear of a 5 year old car, the interior was fantastic, and the engine and transmission work perfectly. More
by TerraPhantm
Employees Worked With
James Duerbeck
February 27, 2008
Don't be scared off by the other reviews on here. They gave me a great deal on my new BMW, took care of me very quickly both in signing the papers and in showing me how all the features on my car worked. gave me a great deal on my new BMW, took care of me very quickly both in signing the papers and in showing me how all the features on my car worked. They are a little busy sometimes, so the dealership may seem more hectic than most BMW dealerships, but they will take good care of you. Highly recommended. More
by mishatseytlin
Employees Worked With
Paul Blakeman, Daune Yorke
