BMW of Fort Myers

Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW of Fort Myers:
Having sold our BMW dealership in 2006 and knowing exactly how a BMW dealership should operate, I can't say enough about Sergio, the service advisor at Ft. Myers BMW. I had called his dealership and the one to its South. Sergio knew exactly what he was doing and was able to get me right in that day. The other dealership had almost a weeks wait and the person on the phone didn't seem knowledgeable.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW of Fort Myers:
While sales may be a different situation, my service experiences in Fort Myers have been awful. In one visit (clunking clutch, various minor rattles, etc) the car was returned to me with scratches and gouge marks all over the weatherstripping around the rear windows because of an incredibly abrasive washing technique. Only after much telephone wrangling was I able to get the service advisor to order and install new weatherstripping for me. Interestingly, the dealer chose to charge the new weatherstripping as a warranty claim instead of taking responsibility for their own impropoper washing. I would not return to this dealer for service or sales.

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