BMW of Fort Washington

My son (13) and I spent the day shopping for a car as a Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one sales Christmas gift for my wife. Every salesperson was introduced to my son as the future driver of the car and an advocate for his mother. Only one salesperson recognized him as an important part of the purchasing decision. Bob at WG BMW made sure that my son was involved in the conversation. Beyond that he did not hard sell us. He gave the facts about the car and gave us time to make a decision. It did not take long. I think we made the decision when we walked into the WG showroom and felt the character of the place. The first thing you notice is the smell- sounds weird but true- of quality. Then you notice it is not a place full of " car salesmen". As I said, we spent the day in various dealerships and we were starting to get that dirty feeling you get when you are dealing with people you would not normally deal with. Then we walked into WG and it was refreshing. My relationship with WG is only three weeks old but it feels like we have been working together forever. Bob was aware of the fact that this was a surprise for my wife and he went to all extremes to make it a great surprise- even lent me a great big bow. After the sale he called to see how the exchange went. Then made himself available to her so that she would be comfortable with the car and all of it's toys. This was a week after delivery on New Year's Eve by the way. Just as an extra he asked about our son by name. WG was great, Bob was an ace and the car (328XI) is more fun than I could have imagined. I am a truck guy but this car has me rethinking my position. Finally, as a qualifier I must admit that I am a sales manager in a different field so I do appreciate good sales practices. More

A very pleasureable experience! Andrew was very helpful, A very pleasureable experience! Andrew was very helpful, showed me a variety of cars and never pressured me into a decision. The main sales manage A very pleasureable experience! Andrew was very helpful, showed me a variety of cars and never pressured me into a decision. The main sales manager gave me a wonderful price and a great trade-in. They even gladly agreed to discuss the deal with my financial person. I felt More

This was my fourth purchase from the dealer and my 10th from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listen from Ed Falon (who was previously with a Mercedes dealership). The purchase experience has always been pleasant and professional. Ed is a good listener and a great person to deal with. Pricing at the dealership is competitve (both buy and sell) and service after the sale is excellent. You can't go wrong with these folks. More

This is my second purchase from West German BMW. I would highly recommend them for their customer service and all other facets of purchasing an automobile; new or used. My salesperson Ed Fallon went over al highly recommend them for their customer service and all other facets of purchasing an automobile; new or used. My salesperson Ed Fallon went over all the features of the BMW 328i and walked me through the set up of Radio stations, GPS Navigation locations and cell phone set up and favorite numbers. Coleen went over all paperwork the next day. Short, sweet and simple. Everything was filled out properly and accurately. I walked into the dealership on 12/23 and went back to pick it up on 12/24. Everything went very smoothly(as it did on my first purchase). They have a great team at WG BMW. If your looking for a BMW, there really is no other place to go. More

Fourth BMW from West German and there will be more! I actually look forward to the experience there in picking out my new car. the service is by far the best and I have never had a negative experience. actually look forward to the experience there in picking out my new car. the service is by far the best and I have never had a negative experience. They came to my house for road service and showed up in a very timely manor. More

If you are looking for a Sales Advisor who is couteous, honest and with integrity, Think Ed! Want a Sales Advisor who has the ability to answer all your questions, Think Ed! How about a Sales Advisor who i honest and with integrity, Think Ed! Want a Sales Advisor who has the ability to answer all your questions, Think Ed! How about a Sales Advisor who is considerate of your time and is attentive to your needs, explaining to you the vehicle's features and controls, warranties and the maintenance program to your satisfaction, Think Ed! Who is Ed? Ed's my Sales Advisor, he is the reason that I bought my 2011 Z4 from West German BMW. That's right Edmond J. Fallon of West German BMW in Fort Washington, Pa. I would highly recommend Ed to a family member and/or a close friend for their future purchase needs. Why? Because Edmond J. Fallon cares about you as a person not just another client. More

I thought the GM was very good to deal with. But the salesman had me waiting entireley too long to purchase my car that day. It wasn't all his fault, he was waiting on the Manager who had to sign off salesman had me waiting entireley too long to purchase my car that day. It wasn't all his fault, he was waiting on the Manager who had to sign off on my paperwork. Total time was 4 1/2 hours. I knew what car, what the payment would be prior to coming to purchase the car, and it still tookk 4 1/2 hours. Also when my car went into to the service dept on another day, the car was returned to me with visible dirt on my oyster white interior. I think it should have been wiped down. More

overall best experience purchasing a car (or any other product for that matter). Great product, great dealerhip, and outstanding customer service from sales rep Bob Heisler in every way. What more cou product for that matter). Great product, great dealerhip, and outstanding customer service from sales rep Bob Heisler in every way. What more could anyone ask? And to top off the sales experience, my wife an I enjoyed the European Delivery process more than any other vacation in our lives. The sad part is that I would have to part with the current 3 series convertible in order to repeat the process again on our next purchase. (which will happen by the way) Why you do not have a minimum of 15% Euro Deliveries is beyond me, or that your sales staff doesn't push it. But the outcome of our experience is this....that we are livelong BMW customers now, (not because of the car...but of the experience of Euro Delivery and the sales job from Bob. My only "tweak" of suggestive improvement would be with the 3rd party vendor facilitating the drop off at the Munich Harms shipping point. But everything else was first class from the tour of the Munich Welt.....to the actual re-delivery stateside 5 weeks later. I salute!!! More

I have purchased many cars in my lifetime. None of my past experiences compare to my latest purchase. First of all the car is phenomenal. I just acquired a 2009 BMW 335d. It has everything I wanted. past experiences compare to my latest purchase. First of all the car is phenomenal. I just acquired a 2009 BMW 335d. It has everything I wanted. It is classy, sporty, quick & fuel efficient. Thanks to the help of Robert Ridgeway I was able to acquire a car that I could only dream about. He was very knowledgeable about my vehicle along with other vehicles that were at the dealership. He reminded me of myself in alot of ways. I will definitely purchase another vehicle from this dealership in the future. Coleen Morgey helped as well. She put together the papers for me to sign my life away. I did not feel obligated to extend any warranties. I did purchase the wheel & tire protection because it was a good investment to make. I also met Nick who was the sales manager at the dealership. Francesco was one of the service techs who provided me with some information on obtaining performance parts for my new ride. I don't know what else to say. This experience was truly great. Thank you West German BMW for making my dreams come true & putting me into the ultimate driving machine. More

Very flexible and easy to work with. Lots of customer focus. Made it very easy to buy a car from this dealership. We have now purchased 5 cars from this dealership and have all of our vehicles serviced focus. Made it very easy to buy a car from this dealership. We have now purchased 5 cars from this dealership and have all of our vehicles serviced by them and will continue this custom in the future. More