My Review Of BMW of Mobile:
REALLY DISAPPOINTED! My first BMW purchase and unfortunately it was here. The salesman was friendly but had such poor knowledge of BMW in general. My shopping buddy is a BMW owner and could tell me more about most of the cars on the lot than the salesman. He didn't even know that there was a built-in car alarm (which there is of course). When I was sorting out my finances, the salesman failed to give me some vital details on payment/titling despite my explanation on how I was going to purchase. Since I am Military my bank deals with loans a certain way when buying from a dealer, again, he had no knowledge of how this works and the manager had to come sort out these details unnecesarily. Also, they were going to tint the windows for free and upon pick up I realize that a child could have done a better job of cutting the back windshield tint. It absolutely cheapened the look of the car and will have to be re-done. When I asked about why it looked like that, the response from the salesman was, "well, when it's done for free you can't really expect it to be the best." The detailing they said would be done was not done whatsoever, all the white dust underneath the hood was still there, and some small garbage from the previous owner. So I guess the salesman wanted to discuss some extra features of the car that I wasn't aware of on pick-up and this consisted of what "BMW" stands for and how it came to be...which I could have read on wikipedia. A better discussion I thought would have been why they didn't clean it out. I could have made a bigger stink about the terrible service but after all I wanted to get away from them ASAP and my words would have been quite harsh. Next time I'll do a little more research on the salesman I am working with. Thank goodness I'm moving and won't have to do business there again!!
Was this review helpful to you?
Yes | No