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BMW of Monterey
Seaside, CA
1,071 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 service reviews
September 08, 2025
Not happy at the unexpected and extremely high cost of repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was tex repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was texted an updated work order for me to approve. Unfortunately, my fault, I didn't look over their updated estimate thoroughly as I was working. When I came to pick up my vehicle, I was shocked at the cost. Other professional mechanics whom I have gone to in the past always called me especially when the cost was higher than they said initially to give me options and explain exactly what I am buying. I will be going elsewhere for my vehicle service in the future as I feel the costs at BMW Monterey are excessive. On the plus side, the service advisor, Brian, was very nice and my car has been repaired. Just a cautionary tale to carefully read any texts sent to you and don't make any assumptions. More
by gosusieqz
Employees Worked With
Brian
Verified CustomerOctober 13, 2024
Mike Kyle is very easy to work with. He is accommodating to my need to not be without my vehicle for a long time. He will arrange transportation for me if needed. Excellent customer s He is accommodating to my need to not be without my vehicle for a long time. He will arrange transportation for me if needed. Excellent customer service. More
by RomaineMan
Employees Worked With
Mike Kyle
October 12, 2024
They did not change my charger cable and they claimed me for not using in right way Not good experience I have to think twice before I recommend another one for not using in right way Not good experience I have to think twice before I recommend another one More
by Dee
Employees Worked With
Na
October 12, 2024
Mike Kyle is the best service adviser and even if there might be more convient places to take our cars, we would drive the opposite direction from work to take our cars to Monterey. might be more convient places to take our cars, we would drive the opposite direction from work to take our cars to Monterey. More
by CHEREROBINSON
Employees Worked With
Mike Kyle
October 10, 2024
Nathen took very good care of us. He took time to explain and set up the car. His knowledge on BMWs is top notch. He even set up my BMW app on my phone. He took time to explain and set up the car. His knowledge on BMWs is top notch. He even set up my BMW app on my phone. More
by JOCAM54
Employees Worked With
Nathan Reed
October 09, 2024
Brian Mckeon was fabulous. No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others we No one seemed to care that i was standing around trying to get someone to take my car in as scheduled. But Brian came to the rescue while others were talking and sitting around. Not the old "can do" service i remember from years ago. No coordination between service people and the "it's not my problem" perceived mentality by those in attendance. Thank you Brian. d ps = your name isn't on the Service Dept List below. More
by DENNIS-CHAMBERS
Employees Worked With
Brian Mckeon
