BMW of Mt. Laurel

I will keep this review brief and factual. I plan to provide weekly updates until this issue is resolved. My experience with Holman BMW has been extremely disappointing. The General Manager I plan to provide weekly updates until this issue is resolved. My experience with Holman BMW has been extremely disappointing. The General Manager (Richard), Service Manager (Laudy), and Customer Service Representative (Cheryl) have not handled this matter competently or professionally. My BMW M440 has been in their service department for over two months. I was told the powertrain warning light was caused by a failing battery. After paying approximately $1,200 to replace it, the issue was not resolved. I was then informed that a different battery now needs replacement at a cost of $4,299. At this point, I have serious doubts that they have correctly diagnosed the problem. Additionally, members of their staff communicated with me through personal phone numbers and, when I questioned the repair, I was subjected to unprofessional and inappropriate messages—including being told that BMWs are expensive to own, so I should “get used to it.” When I escalated this behavior to upper management (Richard, Laudy, and Cheryl), they acknowledged the complaint but have taken no visible action. The car still sits on their lot, unfixed, and I am being pressured to approve another costly repair. This vehicle has fewer than 21,000 miles, and I have now been told it has gone through not one but two batteries in two months—totaling $5,198 in repairs. The 48-volt battery is warrantied for 8 years / 80,000 miles according to BMW, yet Holman claims the battery in my car is not covered. The lack of professionalism, accountability, and respect shown throughout this process is unacceptable. Customers should not have to endure unprofessional conduct or verbal abuse while paying for service. If this is the experience you are willing to accept, then this may be the dealership for you—otherwise, I strongly recommend looking elsewhere. More

I generally avoid dealer visits unless it's for warranty items. Took my car there to get wheels swapped (summer to winter) and they proceeded to drop a tire on the side skirt rocker panel and gashed it. The items. Took my car there to get wheels swapped (summer to winter) and they proceeded to drop a tire on the side skirt rocker panel and gashed it. They covered it up with grease to conceal it and I didn't see it until I arrived home. Emailed them about the issue requesting the part be replaced and never heard back. Would advise to avoid this service center as I've heard they are some of the worst technicians. Service Advisors there have also been known to charge different prices for different customers. They charged me $100 more than a friend that had the same service performed days earlier. Come to find out after refusing an alignment, they didn't torque the wheels to spec and I had some vibration issues until I got that sorted. Avoid at all costs. More

Great service, great dealership. We were in and out in record time, made out appointment same day. We were in and out in record time, made out appointment same day. More

Kathleen Jakacki was particularly helpful, along with the entire service department staff. I enjoyed an extraordinary level of service. Thank you! entire service department staff. I enjoyed an extraordinary level of service. Thank you! More

Harvey Binning has been our service advisor for many years, he is the best. He always takes the time to make sure all of our concerns and issues with our vehicle are addressed and repaired properly so t years, he is the best. He always takes the time to make sure all of our concerns and issues with our vehicle are addressed and repaired properly so that when we drive off our car is in top condition. He listens to us and we are so grateful to him. When I work with Harvey I know our car will be in good hands. Thank you Harvey, you make good things happen. More

a little bit of a wait for the loaner. it was smaller than i requested it was smaller than i requested More

My car was not running well, limp mode and all the dash lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost apro lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost aprox $4k for the repairs. I was told Fri, Sep 20 the car was ready. I asked if he could make sure all the dash lights were out. Mon Sep 23, I arrived at the center and paid for the repairs. Waited for 15 mins for the car to be brought out. The guy who brought the car apologized for taking so long because the car was not running right. When I got into the car it had the exact same problems/lights as when I had it towed there. Left the car and 2 days later was told the problem was now a vacuum relay for the brake booster and that would cost an additional $2.5K! I asked why the codes were not checked after the repairs and got general responses such as 'things can happen, it could have been hidden and triggered after the repairs, maybe it went bad while it sat from Fri to Mon...' This tells me it was not accurately diagnosed, there was not a quality control review or maybe the original work was not done. The thought of bringing the car out with the same problems after I asked to double check the dash lights is at best incompetence, at worse poor workmanship. I was told on Sep 25 there would be a $500 reduction and good news I did not have to pay for the additional diagnostic check. I authorized the repairs but have a tough time accepting this level of customer service. I will be sure to share my experience with fellow BMW owners, Cars and Coffee friends and Bimmer online friends. More

Oil change and window chip repair. Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate them backing up their work, and will look forward to seeing this chip repair improve during my next visit. More