BMW of Napa Valley

Excellent service from start to finish. Even though there were some issues during the process, I truly appreciated the professionalism and the way everything was handled. Even though there were some issues during the process, I truly appreciated the professionalism and the way everything was handled. More

Best service I’ve ever received from any BMW dealership. I will certainly by my next BMW at this dealer. I will certainly by my next BMW at this dealer. More

When I call for an appointment with Ray he is always there to work with a customer and goes above and beyond for anyone. I am a Disabled Veterans and my recent appt was again Exceptional. Cant say there to work with a customer and goes above and beyond for anyone. I am a Disabled Veterans and my recent appt was again Exceptional. Cant say enough about Ray More

I had an excellent experience with the service department at BMW of Napa Valley. The service advisors were professional, knowledgeable, and kept me updated throughout the entire process. The Service Manager at BMW of Napa Valley. The service advisors were professional, knowledgeable, and kept me updated throughout the entire process. The Service Manager also went above and beyond to ensure everything was handled smoothly and that I was completely satisfied. The level of customer care, communication, and attention to detail truly stood out. It’s clear the team takes pride in providing top-tier service and making customers feel valued. I highly recommend BMW of Napa Valley for anyone looking for outstanding service and a stress-free experience. More

I would not recommend this dealer to other customers. Prior to visiting the dealer I contacted the salesman and confirmed that the $4000 military discount and $1000 BMW loyalty discount were available. I Prior to visiting the dealer I contacted the salesman and confirmed that the $4000 military discount and $1000 BMW loyalty discount were available. I also asked if I could get a better interest rate based on my excellent credit. The salesman quoted me 2.99% compared to the advertised 4.5%. When I arrived at the dealership and began discussing the cost of the vehicle the Sales Manager came to me with a reduced rebate - approximately $2500 compared to the quoted combined $5000. When I asked what happened to the 5k rebate the Sales Manager informed me that BMW does not allow the reduced interest rate with the advertised rebates. This felt like a bait and switch. We ended up negotiating a deal but I really did not feel like I was being dealt with honestly. And then, when I was dong the paperwork with the finance guy he informed me that I somehow agreed to put down another $2k in addition to the $20k plus for my trade in. I never agreed to the additional $2k down. Again, this just seemed like another shifty tactic for reasons I don’t understand which contributed to an overall negative experience. Finally, the next day the Sales Manager called me to verify that I completed the IDMe process on YOUR computer. Shouldn’t you people know that? It made me feel like he was looking for a way to claw back the military discount. I served for almost 41 years, it’s not something I would lie about. I had a much more positive experience at Weatherford BMW when I bought my first BMW. Not the type of review I like to provide but maybe the honest feedback will help improve the business practices at this dealer. More

Angel provided me with exceptional service all my needs were met . I definitely will be back !!! were met . I definitely will be back !!! More

We purchased a Certified Pre-Owned iX from out of state, and Sacha and the staff made a complicated process go smoothly. I would have no hesitation trusting BMW of Napa Valley again, and I highly recommend and Sacha and the staff made a complicated process go smoothly. I would have no hesitation trusting BMW of Napa Valley again, and I highly recommend them to any friends or family interested in buying a BMW online. More

I will never sell a car to this dealership again—and I certainly wouldn’t buy one either. I sold them a vehicle over a month ago and still have not been paid. A month. Completely unacceptable. I attemp certainly wouldn’t buy one either. I sold them a vehicle over a month ago and still have not been paid. A month. Completely unacceptable. I attempted to resolve this professionally by escalating the issue to Darren, the GM. I left multiple messages and received zero response. I then tried escalating further by contacting the owner and, unsurprisingly, have heard nothing back from him either. At this point, the lack of communication and accountability speaks volumes. If this is how they treat someone who already handed over a vehicle, imagine how they treat customers after they’ve taken your money. Save yourself the stress and do business literally anywhere else. More